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Cosensa
Study method
Classroom
Duration
2 Days, Part-time
Location
Stirling, Stirlingshire (28 Miles) and 6 other locations

This highly practical programme delivers all the essential skills, tools and techniques required to support you in your project management role. The course concentrates on practical, easy to understand and control techniques that can be directly and immediately applied in your workplace. The fu...

Cosensa
Study method
Classroom
Duration
1 Day, Part-time
Location
Stirling, Stirlingshire (28 Miles) and 7 other locations

The aim of this course is to enable delegates to have the confidence to make successful cold calls, use appropriate questioning techniques and identify selling opportunities and act upon them appropriately. Delegates discuss and put into practice, with simulated role-play, up-to-date techniques r...

Cosensa
Study method
Classroom
Duration
1 Day, Part-time
Location
Stirling, Stirlingshire (28 Miles) and 6 other locations

Effective minute taking is designed for staff who have the responsibility for organising and attending meetings in a support function. By the end of this course participants will be able to Understand the role and responsibilities of the minute-taker in meetings Organise an effective meeting T...

Cosensa
Study method
Classroom
Duration
1 Day, Part-time
Location
Stirling, Stirlingshire (28 Miles) and 5 other locations

Industrial tribunals are costly, time consuming and debilitating for both the organisation and the individual. This course uses examples to demonstrate to delegates when the process should be instigated and the appropriate methods to employ to effectively manage the Discipline & Grievance pro...

Cosensa
Study method
Classroom
Duration
1 Day, Part-time
Location
Stirling, Stirlingshire (28 Miles) and 8 other locations

This financial training course has been specifically designed for employees at middle and senior management level who do not have day-to-day involvement in financial activities. This programme will help delegates understand and interpret key financial documents, describe and explain the importanc...

Cosensa
Study method
Classroom
Duration
1 Day, Part-time
Location
Stirling, Stirlingshire (28 Miles) and 8 other locations

This course is designed to assist delegates to create the right first impressions for all visitors and callers. Delegates will be shown how to master the essential communication skills to ensure clients and other visitors receive a professional, efficient and courteous impression of your organisa...

Cosensa

Presentation Skills

£414 inc VAT
Study method
Classroom
Duration
1 Day, Part-time
Location
Stirling, Stirlingshire (28 Miles) and 7 other locations

This Presentation Skills training course is designed to help delegates prepare effective, interesting and memorable presentations using a range of different techniques. By the end of this course delegates will understand how to assess and choose the right presentation techniques and tools for the...

Cosensa
Study method
Classroom
Duration
1 Day, Part-time
Location
Stirling, Stirlingshire (28 Miles) and 8 other locations

This comprehensive one day assertiveness training course is designed to enable delegates to use a more confident approach when developing productive working relationships. "Assertiveness at Work" defines assertive behaviour, and shows how assertiveness can assist in dealing with others ...

Cosensa
Study method
Classroom
Duration
1 Day, Part-time
Location
Stirling, Stirlingshire (28 Miles) and 7 other locations

It is not positional, but personal power that really matters. Positive influencing skills is designed specifically to help you develop the confidence and practical influencing skills that can ensure you make a positive impact even in difficult situations. The programme also forms the ideal starti...

Cosensa
Study method
Classroom
Duration
1 Day, Part-time
Location
Stirling, Stirlingshire (28 Miles) and 5 other locations

This one day programme is a more specific study on specific areas of our work life where our working time can be much more effectively controlled and utilised. Prior to attendance, each participant is requested to complete a daily Time Log for five days over a two week period – i.e. Monday, Wedn...

Cosensa
Study method
Classroom
Duration
1 Day, Part-time
Location
Stirling, Stirlingshire (28 Miles) and 6 other locations

The ability to negotiate with skill and preparedness in a variety of different scenarios is an essential contributor to successful organisational performance. This one day programme introduces participants from all disciplines to the fundamental skills and techniques of negotiating, enabling them...

Cosensa
Study method
Classroom
Duration
1 Day, Part-time
Location
Stirling, Stirlingshire (28 Miles) and 5 other locations

The aim of this course is to enable delegates to protect themselves and their organisation from grievance and legal disputes which could damage the reputation, operations and possibly profitability of their business. ...

Cosensa
Study method
Classroom
Duration
1 Day, Part-time
Location
Stirling, Stirlingshire (28 Miles) and 7 other locations

Customer service is the cornerstone of a solid, thriving business. In commercial business terms, it costs up to thirty times more to get a new customer than it does to service and maintain the satisfaction and loyalty of existing ones. The aim of this training course is to enable delegates to cre...

Cosensa
Study method
Classroom
Duration
2 Days, Part-time
Location
Stirling, Stirlingshire (28 Miles) and 5 other locations

This comprehensive two day Field Sales Training course will equip delegates with the ability to identify, attract and engage potential customers. Our programme covers the entire sales process, focussing particularly on what we can do to improve our sales conversion rates, making this programme t...

Cosensa
Study method
Classroom
Duration
1 Day, Part-time
Location
Stirling, Stirlingshire (28 Miles) and 8 other locations

Targeted, persuasive writing is an essential aspect of written communication in any successful organisation. Effective writing styles convey a professional and credible message and project the correct image. From formal reports to composing e-mails, polished communication is key. This course is d...

Cosensa
Study method
Classroom
Duration
2 Days, Part-time
Location
Stirling, Stirlingshire (28 Miles) and 7 other locations

This programme is designed for people who are responsible for managing others and their performance. Effective performance management of each individual member of the team is critical in today's increasingly competitive environment and the aim of this course is to enable delegates to achieve thei...

Cosensa
Study method
Classroom
Duration
1 Day, Part-time
Location
Stirling, Stirlingshire (28 Miles) and 6 other locations

This one-day interactive and highly participative programme aims to provide you with a perfect springboard to success highlighting leadership techniques that have evolved throughout the ages. This programme provides examples and ideas from globally respected Management Gurus and other iconic worl...

Cosensa
Study method
Classroom
Duration
1 Day, Part-time
Location
Stirling, Stirlingshire (28 Miles) and 7 other locations

This course is designed to help delegates reduce resistance and potential conflict when they are talking to people on the telephone. Delegates will learn how they can use these situations to their advantage to develop their relationship with a customer and control situations in order to achieve a...

Cosensa
Study method
Classroom
Duration
1 Day, Part-time
Location
Stirling, Stirlingshire (28 Miles) and 7 other locations

Conflict in the workplace can have a significant effect upon productivity, motivation and the retention of personnel. This highly participative programme analyses the types of conflict that occur and sets guidelines for managing those situations. By the end of this course, delegates will be able ...

Cosensa
Study method
Classroom
Duration
1 Day, Part-time
Location
Stirling, Stirlingshire (28 Miles) and 5 other locations

Dynamic facilitation is the very essence of strong leadership. It is about helping people face difficult issues creatively and collaboratively and achieving unanimous, win/win solutions. It achieves this magic by eliciting nonlinear, heartfelt, transformational qualities of thinking called "...

Cosensa
Study method
Classroom
Duration
1 Day, Part-time
Location
Stirling, Stirlingshire (28 Miles) and 6 other locations

Managing Effective Meetings trains delegates in how to improve their ability as a meeting leader. They acquire the knowledge and skills they need to facilitate situation analysis, brainstorming, and decision making in meetings, as well as practicing and developing techniques for fostering creativ...

Cosensa

Training for PAs

£414 inc VAT
Study method
Classroom
Duration
1 Day, Part-time
Location
Stirling, Stirlingshire (28 Miles) and 5 other locations

Our comprehensive one-day programme is designed by a PA for PAs. This courses provides Personal Assistants with everything they need to succeed in a demanding and continually changing role. Core skills like minute-taking, managing your manager and organisation, as well as a range of other adminis...

Cosensa
Study method
Classroom
Duration
2 Days, Part-time
Location
Stirling, Stirlingshire (28 Miles) and 6 other locations

This comprehensive two-day programme is a fast-paced, challenging session designed to help delegates understand the importance of being able to effectively pass on workplace skills enabling them to delegate jobs and tasks, allowing them to manage their own time more effectively, becoming more com...

Cosensa
Study method
Classroom
Duration
1 Day, Part-time
Location
Stirling, Stirlingshire (28 Miles) and 8 other locations

In today's ultra competitive market, the value of recognising the best candidate for the job cannot be over-estimated. Successful recruitment presents an ongoing challenge and attracting and selecting the right candidate is fundamental to future success. The cost of making the wrong choice in rec...

Cosensa
Study method
Classroom
Duration
1 Day, Part-time
Location
Stirling, Stirlingshire (28 Miles) and 8 other locations

Training Needs Analysis is designed to help you identify the precise areas where training is required for your organisation's employees. This intensive and interactive one-day programme has the added benefit of ensuring that training and development initiatives are aligned with organisational goa...