Help Desk Technician - Job Ready Programme with Career Assistance

The Help Desk Technician role serves as an entry point into the broader IT industry. With relevant experience and certifications, technicians can advance into roles like IT support specialist, network administrator, or system analyst. Over the next five years, this field offers numerous opportunities for professional growth, particularly for those who pursue specialised training.

Why Should People in the UK Invest Their Time in the Help Desk TechnicianSector?

Becoming a Help Desk Technician is a great way to enter the IT field. It offers a solid foundation for learning essential skills in troubleshooting, customer service, and system support. From here, professionals can move into specialised IT roles like network administration or cybersecurity.

Help Desk Technician Career Path Overview:

As Help Desk Technicians progress, they can enhance their skills through certifications like CompTIA A+, Microsoft Certified Professional (MCP), or Cisco’s CCNA. These credentials improve job prospects and open doors to more specialised roles. Skill development in network management, cybersecurity, and advanced troubleshooting becomes essential as one moves forward.

Take charge of your career by enrolling in the Help Desk Technician programme today! With comprehensive career support, including expert help with CV creation and interview preparation, we’ll assist you in securing your ideal job. Don’t miss the opportunity to become a proficient Help Desk Technician—enrol now and begin shaping your future!

Please Note: Thames College is a One Education approved resale partner for Quality Licence Scheme Endorsed courses.

CPD Accredited Hardcopy Certificate

Hard copy certificate - Included

CPD Accredited PDF Certificate

Digital certificate - Included

QLS Certificate

Hard copy certificate - Included

What’s Included in The Help Desk Technician - Job Ready Programme Package?

The Help Desk Technician - Job Ready Programme provides a comprehensive suite of services designed to help you successfully secure a job. Here’s a breakdown of what’s included:

• Core Course Content: Full access to all career path courses, providing a strong foundation in IT skills.
• Certification: Receive free certificates upon completion, in both PDF and hard copy formats for each course.
• Job Market Analysis: Insights into current job market trends and opportunities to guide your job search strategy.
• Job Readiness: A thorough review of your course progress to ensure you're fully prepared to enter the workforce confidently.
• CV and Portfolio Enhancement: Professional help to improve your CV and portfolio, showcasing your skills to stand out in the job market.
• LinkedIn Optimisation: A professional overhaul of your LinkedIn profile to attract recruiters and industry professionals.
• Resource Library: Access supplementary materials like e-books, industry reports, and video tutorials to expand your knowledge.
• Expert Tutor Support: Ongoing assistance from subject matter experts to guide you through learning and advanced topics.
• 24/7 Mentor Support: Continuous access to a dedicated mentor for up to 3 months after programme completion to support follow-up and problem-solving.
• Access to Industry Tools: Temporary access to industry-standard software (e.g., Grammarly Premium) to gain hands-on experience with relevant tools.

Entry Requirements:

No formal requirements—any UK resident aged 18 or over can enrol. Basic English skills, computer literacy, and a valid UK work permit are necessary.

Course Curriculum:

• Section 1: Introduction
• Section 2: Information Technology
• Section 3: Components of IT
• Section 4: Hardware
• Section 5: Operating System
• Section 6: Application/Software
• Section 7: Networking
• Section 8: Security
• Section 9: Traffic Flow & Enterprise Level IT Components
• Section 10: Storage
• Section 11: Database
• Section 12: Virtualisation & Cloud
• Section 13: Management & Other IT Jobs

You will also receive these additional courses with Help Desk Technician:

• Customer Relationship Management
• Creative Web Design with HTML5, CSS3 and Bootstrap
• Web Design and WordPress Training
• Computer Programming and Coding Diploma
• Certificate in Know Your Customer & Customer Due Diligence
• Certificate in Handling a Difficult Customer
• Phone-Based Customer Service
• Equality and Diversity Training Course
• Business English and Communication
• Body Language Masterclass Communication Through Movement
• Cross - Cultural Awareness
• Communication Building Masterclass
• Sales & Negotiation Skills
• The Art of Persuasive Communication
• Workplace Confidentiality
• Self Confidence & Self Esteem
• Problem Solving and Decision Making
• Time Management
• Decision Making and Critical Thinking

• Individuals looking to enter the IT field without prior experience.
• Recent graduates with a passion for technology and problem-solving.
• Those interested in learning IT troubleshooting and customer service skills.
• People eager to gain hands-on experience with hardware and software support.
• Individuals seeking a gateway to broader IT career opportunities.

No formal requirements—any UK resident aged 18 or over can enrol. Basic English skills, computer literacy, and a valid UK work permit are necessary.

• Help Desk Technician - £23,000 per year
• IT Support Technician - £25,000 per year
• First-Line Support Engineer - £22,500 per year
• Service Desk Analyst - £27,000 per year
• Technical Support Specialist - £28,000 per year
• Desktop Support Engineer - £30,000 per year
• Network Support Technician - £32,000 per year
• IT Helpdesk Analyst - £24,000 per year
• Second-Line Support Engineer - £32,500 per year

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