Customer Service + Communication Skills & Customer Relationship Management (CRM)

Training Edge

5 Certificates

Digital certificate - Included

Reed Courses Certificate of Completion

Digital certificate - Included

MCQ Online EXAM

Included in course price

• Course 01: Customer Service 2:02:57

  • 1: Module 1 An Overview of Customer Service 25:00
  • 2: Module 2 Strategies for Understanding Your Customers 19:00
  • 3: Module 3 The Customer-Focused Organisation 13:56
  • 4: Module 4 Creating Customer Service Strategy 13:01
  • 5: Module 5 Training & Development for Effective Customer Service 11:00
  • 6: Module 6 Building Strong Relationship With Customers 24:00
  • 7: Module 7 Communication in Customer Service 08:00
  • 8: Module 8 Handling Complaints 09:00

• Course 02: Communication Skills 3:32:00

  • 9: Communication Skills 3:32:00

• Course 03: Customer Relationship Management (CRM) 1:05:00

  • 10: Customer Relationship Management (CRM) 1:05:00

• Course 04: Office Management 2:27:00

  • 11: Office Management 2:27:00

• Course 05: Environmental Management 2:23:00

  • 12: Environmental Management 2:23:00

• Final Exam 07:00

  • 13: Final Exam 05:00
  • 14: Recommendations! 02:00

At our core, we’re committed to providing high-quality, accessible training at an affordable price—and this Customer Service + Communication Skills & CRM bundle is no exception. Designed with the latest industry insights, this course offers a dynamic learning experience that reflects the evolving demands of customer service, communication, and operations.

Each course in the bundle is developed by industry experts to ensure high standards and practical relevance. It’s more than just a course—it’s a comprehensive, career-focused learning journey designed to support your personal and professional development.

Why wait? Enrol today and gain the skills to thrive in customer-focused roles across any industry.

Buying for Your Team?

You can easily purchase this bundle for a colleague or team member. Simply add the course to your basket, and during checkout, provide the learner's details and a personal message. It's a quick and effective way to invest in team development.

Refund Policy

We want you to be fully satisfied with your learning experience. That’s why this course is backed by a 14-day money-back guarantee. If you're not completely happy, you can request a refund via your REED dashboard—no questions asked.

Now, here’s the next section as requested:

Assessment Method

To successfully complete the Customer Service + Communication Skills & CRM bundle, learners will take multiple-choice question (MCQ) assessments at the end of each course.

• All assessments are conducted online

• Instant results are provided

• Unlimited retakes are available at no extra cost

• Designed to reinforce key knowledge and ensure learning outcomes are achieved

There are no final written exams—your understanding is tested progressively throughout your learning journey.

Certification

Upon successful completion of each course, learners will receive:

• Free PDF certificates available for download from both REED and the course provider

• Optional printed certificates available for a small fee

These certificates serve as proof of your skills and can be added to your CV or LinkedIn profile to enhance your professional credibility.

This bundle is ideal for:

• Individuals aiming to enter or grow within the customer service sector

• Professionals seeking to improve their communication or CRM skills

• Office administrators or those looking to transition into managerial roles

• Anyone looking for a cost-effective way to gain multiple qualifications

There are no formal entry requirements for enrolling in this course bundle. It is open to learners of all academic backgrounds.

All you need is:

• A willingness to learn

• Basic English skills (reading, writing, and comprehension)

• Access to a device with an internet connection

This course is ideal for both beginners and professionals looking to refresh or expand their knowledge in customer service, communication, and CRM.

While this bundle does not guarantee direct job placement, it equips you with the skills and knowledge to explore roles such as:

• Customer Service Advisor

• CRM Specialist

• Office Administrator

• Client Relations Executive

• Administrative Manager

• Team Leader

Currently there are no Q&As for this course. Be the first to ask a question.