Customer Service Level 2 & 3 & Customer Relationship Management (CRM)
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4 in 1 Bundle | Free 4 PDF Certificate Included | Instant Access | 14 Day Money Back Guarantee | 100% Pass Rate
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Overview
Certificates
Reed Courses Certificate of Completion
Digital certificate
- Show recruiters you've mastered in-demand skills
- Boost your CV and job applications instantly
- Share on LinkedIn to stand out from other candidates
- Transcript of completion included
4 Certificates
Digital certificate
Note: Since you will get 1 auto-generated certificate from reed, you need to order certificate (for free) as soon as you complete the course to obtain the certificates of other courses.
Assessment details
MCQ Based Online EXAM
Included in course price
- FREE MCQ exams with unlimited retakes
- Instant Results & Certificate
Description
We are dedicated to offering high-quality, affordable courses for everyone. The Customer Service Level 2 & 3 and Customer Relationship Management (CRM) Bundle is no exception. We’ve updated the course content to provide the latest insights in customer service and CRM, ensuring you gain valuable knowledge relevant to today’s industry demands.
Developed by industry experts, the courses in this bundle are designed to provide you with a comprehensive and premium learning experience. So, why wait? Join this unique learning journey today and become an asset in the world of customer service and CRM.
Course 01: Customer Service Level 2 & 3
Module 1: An Overview of Customer Service
Module 2: Strategies for Understanding Your Customers
Module 3: The Customer-Focused Organisation
Module 4: Creating Customer Service Strategy
Module 5: Training & Development for Effective Customer Service
Module 6: Building Strong Relationships with Customers
Module 7: Communication in Customer Service
Module 8: Handling Complaints
Course 02: Customer Relationship Management (CRM)
Module 1: An Overview of CRM
Module 2: Understanding CRM Software
Module 3: Traditional vs. Social CRM
Module 4: Customer Lifecycle Management
Module 5: Sales Funnel
Module 6: Measuring CRM Success
Module 7: Customer Engagement Strategies
Module 8: Improving Customer Engagement
Course 03: Business Administration
Module 1: Introduction to Business Administration
Module 2: Understanding Administrative Management
Module 3: Human Resource Management
Module 4: Performance Management
Module 5: Resource Management
Module 6: Leadership and Management Principles
Module 7: Risk Management
Course 04: Effective Communication Skills
Module 1: Nature and Scope of Communication
Module 2: Overcoming Communication Barriers
Module 3: Mastering Listening Skills
Module 4: Oral Communication Techniques
Module 5: Presentation Skills
Module 6: Non-Verbal Communication
Module 7: Written Communication Skills
Module 8: Feedback and Counselling Techniques
Buying for Your Team?
Easily purchase the Customer Service Level 2 & 3 & CRM Bundle for colleagues or team members. Simply add the course to your basket, enter the student's details, and leave a message at checkout.
Refund Policy
We are confident in the quality of our courses. If you’re not fully satisfied, take advantage of our 14-day refund policy. You can request a refund directly from your dashboard.
Start your learning journey with us today and elevate your career in customer service and CRM!
Who is this course for?
The Customer Service Level 2 & 3 and Customer Relationship Management (CRM) bundle is ideal for learners who want several related courses in one affordable package. Whether you're a student, young professional, or experienced worker, this bundle offers great value. Here's why it's perfect for you:
Affordable: Get multiple courses at one low price
Comprehensive: Covers customer service, CRM, business administration, and communication skills
Flexible: Learn at your own pace, from anywhere
Suitable for All Levels: Whether you're just starting or advancing your career
Industry-Relevant: Up-to-date content developed by experts
No matter your career stage, this bundle provides valuable knowledge to help you succeed in customer service and CRM!
Requirements
There are no formal requirements to enrol in this Customer Service Level 2 & 3 & Customer Relationship Management (CRM) course. We expect you to be a great enthusiast for learning and thus increasing your knowledge and skills.
Career path
Customer Service Representative: £18,000 - £25,000
CRM Specialist: £25,000 - £35,000
Customer Support Manager: £30,000 - £45,000
Account Manager: £35,000 - £50,000
Business Development Executive: £40,000 - £55,000
Customer Experience Manager: £45,000 - £60,000
This course enhances skills that open doors to various customer-focused roles with progression potential.
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Legal information
This course is advertised on Reed.co.uk by the Course Provider, whose terms and conditions apply. Purchases are made directly from the Course Provider, and as such, content and materials are supplied by the Course Provider directly. Reed is acting as agent and not reseller in relation to this course. Reed's only responsibility is to facilitate your payment for the course. It is your responsibility to review and agree to the Course Provider's terms and conditions and satisfy yourself as to the suitability of the course you intend to purchase. Reed will not have any responsibility for the content of the course and/or associated materials.
