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Customer Complaint Handling in CRM: Resolving Issues and Enhancing Satisfaction cover image

Customer Complaint Handling in CRM: Resolving Issues and Enhancing Satisfaction
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CPD QS Accredited + FREE Certificate | Top Career Prep Course | Job Skills | Expert Support & Lifetime Access

Summary

Price
£19 inc VAT
Study method
Online
Duration
3 hours · Self-paced
Access to content
Lifetime access
Qualification
No formal qualification
CPD
10 CPD hours / points
CPD What's this?
Certificates
  • Digital Certificate - Free
  • Hard copy Certificate - £9.99
Assessment details
  • Customer Complaint Handling in CRM (included in price)
Additional info
  • Tutor is available to students
3 students purchased this course

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Overview

Navigate the journey from customer woes to advocacy with our "Customer Complaint Handling in CRM" course – where every challenge unfolds into a tale of satisfaction and loyalty.

Our course "Customer Complaint Handling in CRM: Resolving Issues and Enhancing Satisfaction" takes you through a comprehensive voyage from the basics of Customer Relationship Management to the dynamic future of CRM landscapes. Starting with an introduction to CRM, you'll explore foundational CRM strategies, delve into data analysis, and learn the nuances of CRM databases. The course intensifies as we teach you the art of deepening customer relations and, crucially, turning complaints into opportunities for building trust. The finale looks at emerging trends, preparing you to not just respond to the present, but also shape the future of customer interactions in your business.

Ready to transform challenges into triumphs? Join us to elevate your customer relations acumen.

Enrol now and start steering customer experiences towards excellence.

Learning Outcomes

After completing this course, you will be able to:

  • Navigate the CRM environment with a comprehensive understanding of its core elements.
  • Develop strategies that leverage CRM tools to cement robust customer relationships.
  • Analyse customer data to uncover insights that drive tailored customer interactions.
  • Respond to customer complaints with solutions that turn dissatisfaction into loyalty.
  • Anticipate future CRM trends to keep your approach ahead of the curve.

Certificates

Digital Certificate

Digital certificate - Included

FREE Digital PDF Certificate from Study Booth

Hard copy Certificate

Hard copy certificate - £9.99

  • Hardcopy Certificate for International Students: £14.99
  • For students outside of the United Kingdom, this option ensures delivery of a high-quality, professionally printed certificate to your international address for only £14.99.

Assessment details

Customer Complaint Handling in CRM

Included in course price

To simplify the evaluation and accreditation procedure for students, we offer an automated assessment system. You'll have immediate access to a custom-created MCQ test or assignment after completing this course. The results will be immediately evaluated, and the score will be shown for your assessment. Each test will have a passing mark of 60%.

CPD

10 CPD hours / points
Accredited by CPD Quality Standards

Course media

Description

Delve into the heart of customer satisfaction with our specialized "Customer Complaint Handling in CRM" course. As you journey through each module, you'll be equipped to craft responses that not only address concerns but also cement customer loyalty. Learn how to use CRM databases to inform your approach, and engage with strategies that transform complaints into positive outcomes. Our course culminates in forecasting the trajectory of CRM innovations, preparing you to be a trailblazer in customer relations. Your transformation from a CRM user to a customer-centric maestro starts here. Let's elevate your customer relationships to unprecedented heights – enrol today!

This course contains the following curriculum:

  • Module 01: Introduction to Customer Relationship Management (CRM)
  • Module 02: CRM Fundamentals - Master the essential principles of CRM for business success.
  • Module 03: CRM Strategies - Craft winning strategies to maximize customer engagement.
  • Module 04: Data Analysis in CRM - Harness data to make informed decisions and boost efficiency.
  • Module 05: CRM Databases - Learn how to create and manage effective CRM databases.
  • Module 06: Deepening Customer Relationship - Build lasting bonds that drive repeat business.
  • Module 07: Handling Customer Complaints - Turn complaints into opportunities to shine.
  • Module 08: Future of CRM - Stay ahead of the curve with insights into CRM's evolving landscape.

Who is this course for?

The target audience for the course is:

  • Customer service professionals are looking to enhance their complaint-handling skills within CRM environments.
  • CRM administrators and managers are seeking to optimise their strategies for complaint resolution.
  • Business owners and entrepreneurs aim to create customer-centric cultures and improve overall satisfaction.
  • Sales and marketing professionals are interested in understanding the customer journey and utilising CRM to address complaints.
  • Is anyone interested in understanding CRM comprehensively and its impact on customer complaint handling?

Requirements

This course welcomes students from all backgrounds and does not require any academic qualifications for enrolment.

Career path

  • Customer Service Representative: £18,000 - £25,000 per annum
  • Customer Relationship Manager: £25,000 - £45,000 per annum
  • CRM Analyst: £30,000 - £50,000 per annum
  • Customer Success Manager: £35,000 - £55,000 per annum
  • CRM Consultant: £40,000 - £65,000 per annum

So, don't delay any further and enrol in this programme now!

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Legal information

This course is advertised on Reed.co.uk by the Course Provider, whose terms and conditions apply. Purchases are made directly from the Course Provider, and as such, content and materials are supplied by the Course Provider directly. Reed is acting as agent and not reseller in relation to this course. Reed's only responsibility is to facilitate your payment for the course. It is your responsibility to review and agree to the Course Provider's terms and conditions and satisfy yourself as to the suitability of the course you intend to purchase. Reed will not have any responsibility for the content of the course and/or associated materials.

FAQs

Study method describes the format in which the course will be delivered. At Reed Courses, courses are delivered in a number of ways, including online courses, where the course content can be accessed online remotely, and classroom courses, where courses are delivered in person at a classroom venue.

CPD stands for Continuing Professional Development. If you work in certain professions or for certain companies, your employer may require you to complete a number of CPD hours or points, per year. You can find a range of CPD courses on Reed Courses, many of which can be completed online.

A regulated qualification is delivered by a learning institution which is regulated by a government body. In England, the government body which regulates courses is Ofqual. Ofqual regulated qualifications sit on the Regulated Qualifications Framework (RQF), which can help students understand how different qualifications in different fields compare to each other. The framework also helps students to understand what qualifications they need to progress towards a higher learning goal, such as a university degree or equivalent higher education award.

An endorsed course is a skills based course which has been checked over and approved by an independent awarding body. Endorsed courses are not regulated so do not result in a qualification - however, the student can usually purchase a certificate showing the awarding body's logo if they wish. Certain awarding bodies - such as Quality Licence Scheme and TQUK - have developed endorsement schemes as a way to help students select the best skills based courses for them.
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