Skip to content
Call Centre Training cover image

Call Centre Training
Study Booth

Advanced Learning Materials | Certificate Accredited by CPD | Lifetime Access | 24/7 Expert Tutor Support

Summary

Price
£19 inc VAT
Study method
Online, On Demand
Duration
2 hours · Self-paced
Qualification
No formal qualification
CPD
10 CPD hours / points
CPD What's this?
Certificates
  • Reed Courses Certificate of Completion - Free
  • Digital Certificate - £2.99
  • Hard Copy Certificate - £9.99

Overview

Step into the dynamic world of call centres, where every call is a new story and every client interaction is a chapter of experience. Our Call Centre Training course is your script to success, teaching you to weave words into satisfaction and challenges into triumphs. Begin your journey to become the voice that makes a difference.

The 'Call Centre Training' course offers an immersive journey into the heart of customer service excellence. Starting with an introduction to call centre operations, the course guides you through the essential traits of a successful call centre agent, including fostering positive agent-customer relationships and mastering telephone etiquette. You'll develop key communication skills, learn effective script and negotiation techniques, and discover how to manage difficult customers with ease.

The course also covers vital metrics for performance benchmarking and the latest trends in call centre technology. Each module is designed to empower you with the tools to excel in this fast-paced environment. Ready to transform your communication skills into a rewarding career?

Enroll now and become a call centre champion!

Learning Outcomes

After completing this course, you will be able to:

  • Demonstrate proficiency in telephone etiquette and customer interaction.
  • Employ effective communication and negotiation techniques.
  • Handle challenging customer scenarios with confidence and professionalism.
  • Understand and apply key call centre metrics for performance enhancement.
  • Stay updated with the latest technologies and trends in call centre operations.

Certificates

Reed Courses Certificate of Completion

Digital certificate - Included

Will be downloadable when all lectures have been completed.

Digital Certificate

Digital certificate - £2.99

Hard Copy Certificate

Hard copy certificate - £9.99

  • Hardcopy Certificate for International Students: £14.99
  • For students outside of the United Kingdom, this option ensures delivery of a high-quality, professionally printed certificate to your international address for only £14.99.

CPD

10 CPD hours / points
Accredited by CPD Quality Standards

Curriculum

10
sections
10
lectures
1h 59m
total

Course media

Description

This Call Centre Training course is crafted to elevate your customer service skills to new heights. It delves into the nuances of customer-agent interactions, equipping you with the tools to handle a range of customer personalities and situations. The course emphasises the importance of effective communication, from the tone of your voice to the choice of words in scripting. Learn to negotiate successfully and manage difficult customers with tact and empathy. You'll also gain insights into using technology to streamline call centre operations, ensuring you stay ahead in the ever-evolving landscape of customer service.

Who is this course for?

  • Aspiring Call Centre Agents seeking a comprehensive understanding of the role.
  • Customer Service Representatives aiming to enhance their communication skills.
  • Sales Professionals interested in refining their telephone negotiation techniques.
  • Team Leaders and Supervisors in call centres looking to improve team performance.
  • Professionals in customer-facing roles wishing to develop their customer service skills.

Requirements

All you need is a smart device, a reliable internet connection, and a basic command of English and you're good to go!

Career path

Upon completing this course successfully, you can broaden your career opportunities across multiple industries:

  • Call Centre Agent (£18,000 - £25,000)
  • Customer Service Representative (£20,000 - £30,000)
  • Call Centre Team Leader (£25,000 - £35,000)
  • Call Centre Manager (£30,000 - £45,000)
  • Customer Relations Specialist (£22,000 - £32,000)

Questions and answers

Currently there are no Q&As for this course. Be the first to ask a question.

Ask a question

Reviews

Currently there are no reviews for this course. Be the first to leave a review.

Leave a review

Legal information

This course is advertised on Reed.co.uk by the Course Provider, whose terms and conditions apply. Purchases are made directly from the Course Provider, and as such, content and materials are supplied by the Course Provider directly. Reed is acting as agent and not reseller in relation to this course. Reed's only responsibility is to facilitate your payment for the course. It is your responsibility to review and agree to the Course Provider's terms and conditions and satisfy yourself as to the suitability of the course you intend to purchase. Reed will not have any responsibility for the content of the course and/or associated materials.

FAQs

Study method describes the format in which the course will be delivered. At Reed Courses, courses are delivered in a number of ways, including online courses, where the course content can be accessed online remotely, and classroom courses, where courses are delivered in person at a classroom venue.

CPD stands for Continuing Professional Development. If you work in certain professions or for certain companies, your employer may require you to complete a number of CPD hours or points, per year. You can find a range of CPD courses on Reed Courses, many of which can be completed online.

A regulated qualification is delivered by a learning institution which is regulated by a government body. In England, the government body which regulates courses is Ofqual. Ofqual regulated qualifications sit on the Regulated Qualifications Framework (RQF), which can help students understand how different qualifications in different fields compare to each other. The framework also helps students to understand what qualifications they need to progress towards a higher learning goal, such as a university degree or equivalent higher education award.

An endorsed course is a skills based course which has been checked over and approved by an independent awarding body. Endorsed courses are not regulated so do not result in a qualification - however, the student can usually purchase a certificate showing the awarding body's logo if they wish. Certain awarding bodies - such as Quality Licence Scheme and TQUK - have developed endorsement schemes as a way to help students select the best skills based courses for them.
View all
Similar subjects: Customer service, CRM, Business, Marketing, Retail
Related searches: Online courses

Interest free credit agreements provided by Zopa Bank Limited trading as DivideBuy are not regulated by the Financial Conduct Authority and do not fall under the jurisdiction of the Financial Ombudsman Service. Zopa Bank Limited trading as DivideBuy is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority, and entered on the Financial Services Register (800542). Zopa Bank Limited (10627575) is incorporated in England & Wales and has its registered office at: 1st Floor, Cottons Centre, Tooley Street, London, SE1 2QG. VAT Number 281765280. DivideBuy's trading address is First Floor, Brunswick Court, Brunswick Street, Newcastle-under-Lyme, ST5 1HH. © Zopa Bank Limited 2026. All rights reserved.