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Telephone Skills & Complaints Handling Diploma

CPD Certified Diploma | UKRLP Registered | FREE Exam | 100% Passing Rate | 24/7 Tutor Support | Lifetime Access

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Summary

Price
£12 inc VAT
Study method
Online
Course format What's this?
Video
Duration
1 hour · Self-paced
Access to content
Lifetime access
Qualification
No formal qualification
CPD
10 CPD hours / points
CPD What's this?
Certificates
  • CPD Accredited Certificate - £4.99
Additional info
  • Exam(s) / assessment(s) is included in price
  • Tutor is available to students
1 student purchased this course

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Overview

In today's competitive marketplace, excellent customer service is essential for any business that wants to succeed. Our Telephone Skills & Complaints Handling Diploma will teach you the skills you need to provide outstanding customer service over the phone, including how to handle difficult customers and complaints in a professional and effective manner. Enrol today and start improving your customer service skills!

Learning Outcomes:

  • Understand customer expectations and deliver exceptional customer service.
  • Master the art of effective telephone communication in customer service.
  • Develop skills to handle complaints with confidence and professionalism.
  • Identify and meet customer needs to enhance overall satisfaction.
  • Acquire techniques to endure stress and maintain composure in challenging situations.
  • Excel in customer service, becoming a valuable asset to any organisation.

Certificates

CPD Accredited Certificate

Digital certificate - £4.99

Hardcopy Certificate - £8
PDF Transcript - £4.99
Hardcopy Transcript - £9.99

CPD

10 CPD hours / points
Accredited by CPD Quality Standards

Course media

Description

Enhance your customer service skills with our comprehensive Telephone Skills & Complaints Handling Diploma course. This course is designed to provide you with a deep understanding of customer expectations and equip you with the essential techniques to deliver exceptional customer service. Learn the art of effective telephone communication and gain the confidence to handle complaints with professionalism and empathy.

By mastering the skills taught in this course, you will be able to identify and meet customer needs, ensuring their satisfaction and loyalty. Additionally, you will acquire invaluable techniques to endure stress and remain composed in challenging customer service situations. Elevate your career in customer service and become a sought-after professional in the field.

Who is this course for?

Our course is ideal for:

  • Professionals seeking to enhance their customer service skills.
  • Customer service representatives aiming to excel in their roles.
  • Individuals interested in pursuing a career in customer service.
  • Anyone looking to improve their communication and problem-solving skills.

Career path

This course will help you to pursue a range of career paths, such as:

  • Customer Service Representative: £18,000 - £25,000 per year
  • Customer Service Supervisor: £22,000 - £30,000 per year
  • Customer Service Manager: £30,000 - £45,000 per year
  • Call Center Team Leader: £25,000 - £35,000 per year
  • Complaints Resolution Specialist: £20,000 - £28,000 per year
  • Customer Experience Manager

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Legal information

This course is advertised on reed.co.uk by the Course Provider, whose terms and conditions apply. Purchases are made directly from the Course Provider, and as such, content and materials are supplied by the Course Provider directly. Reed is acting as agent and not reseller in relation to this course. Reed's only responsibility is to facilitate your payment for the course. It is your responsibility to review and agree to the Course Provider's terms and conditions and satisfy yourself as to the suitability of the course you intend to purchase. Reed will not have any responsibility for the content of the course and/or associated materials.

FAQs

Study method describes the format in which the course will be delivered. At Reed Courses, courses are delivered in a number of ways, including online courses, where the course content can be accessed online remotely, and classroom courses, where courses are delivered in person at a classroom venue.

CPD stands for Continuing Professional Development. If you work in certain professions or for certain companies, your employer may require you to complete a number of CPD hours or points, per year. You can find a range of CPD courses on Reed Courses, many of which can be completed online.

A regulated qualification is delivered by a learning institution which is regulated by a government body. In England, the government body which regulates courses is Ofqual. Ofqual regulated qualifications sit on the Regulated Qualifications Framework (RQF), which can help students understand how different qualifications in different fields compare to each other. The framework also helps students to understand what qualifications they need to progress towards a higher learning goal, such as a university degree or equivalent higher education award.

An endorsed course is a skills based course which has been checked over and approved by an independent awarding body. Endorsed courses are not regulated so do not result in a qualification - however, the student can usually purchase a certificate showing the awarding body's logo if they wish. Certain awarding bodies - such as Quality Licence Scheme and TQUK - have developed endorsement schemes as a way to help students select the best skills based courses for them.
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