Service : Customer Service

*** Service: Customer Service***

Do you want to start a career in customer service? Are you interested in learning the customer service skills and knowledge needed for this role but do not know where to start? To expand your professional horizons, enrol in this Level 2 Customer Service course right now. This Level 2 Customer Service course is ideal for both job seekers and current employees.

An organization's success is determined by the quality of its customer support and services in the business world. The modern consumer prefers brands that prioritize customer service over product selection and even low prices. Customer loyalty cannot be bought at any price, but it can be obtained through excellent customer service.

If you are trying to secure your first job or advance your current customer service career, this Level 2 Customer Service course will make a difference. Take the first big step toward realizing your full potential today with our support.

Learning Outcomes

After completing this Service: Customer Service course, you will be able to -

• Begin your career in any customer-facing role and succeed.
• Recognize your client's most important needs.
• Determine what it takes to have excellent customer service.
• Dealing with difficult clients and difficult situations is a necessary part of the work.
• Handle complaints professionally and confidently.

Why Choose Customer Service Course from Us

• Self-paced course, access available from anywhere.
• Easy to understand, high-quality study materials.
• This Course developed by industry experts.
• MCQ quiz after each module to assess your learning.
• Automated and instant assessment results.
• 24/7 support via live chat, phone call or email.
• Free PDF certificate as soon as completing the course.

***Other courses are included with Service : Customer Service Bundle Course***

• Course 01: Level 2 Customer Service
• Course 02: Anger Management
  
• Course 03: Communication Skills Course

Certificate of completion

Digital certificate - Included

Course Curriculum

*** Service: Customer Service***

• Module 1: Introduction to Customer Service
• Module 2: Understanding the Organisation
• Module 3: Prepare to Deliver Excellent Customer Service
• Module 4: Communication in the Customer Service Role
• Module 5: Understand Customers

Assessment Method

After completing each module of the Service: Customer Service Course, you will find automated MCQ quizzes. To unlock the next module, you need to complete the quiz task and get at least 60% marks.

Certification

After completing the MCQ/Assignment assessment for this Service: Customer Service course, you will be entitled to a Certificate of Completion from Training Tale. The certificate is in PDF format, which is completely free to download. A printed version is also available upon request. It will also be sent to you through a courier for £13.99.

*** Service: Customer Service***

This Service: Customer Service course is ideal for anyone looking for a rewarding job in customer service.

There are no specific requirements for this Customer Service course because it does not require any advanced knowledge or skills.

Currently there are no Q&As for this course. Be the first to ask a question.