Retail Skills Training
Accredited by CPD QS | 24x7 Instant Access | No Hidden Fees | 24/7 Tutor Support
Summary
- Reed Courses Certificate of Completion - Free
- Exam(s) / assessment(s) is included in price
- Tutor is available to students
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Overview
Launch or advance your retail career with our Retail Skills Training course. Perfect for newcomers and seasoned professionals, this course delivers essential skills to excel in the fast-paced retail industry. Through practical lessons and real-world examples, you’ll master retail operations, customer service, marketing, and leadership, ensuring you stay ahead in this dynamic field.
Master Key Retail Skills & Boost Your Career:
- Retail Foundations: Understand industry formats, customer demographics, and omnichannel strategies.
- Operations & Management: Learn store layout, inventory control, logistics, and sustainable practices.
- Marketing & Sales: Explore consumer behavior, branding, digital marketing, and sales techniques.
- Customer Service: Build loyalty with strong service skills and effective complaint handling.
- Leadership & Growth: Develop leadership, team-building, and career planning skills.
- Time Management: Prioritize tasks and use tools for efficient operations.
- Problem-Solving: Tackle challenges with creative and effective solutions.
Certificates
Reed Courses Certificate of Completion
Digital certificate - Included
Will be downloadable when all lectures have been completed.
CPD
Curriculum
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Module 1: Foundations of Retailing 12:39
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Module 2: Retail Operations and Management 13:01
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Module 3: Retail Marketing and Sales Techniques 14:36
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Module 4: Customer Service and Relationship Management 14:38
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Module 5: Leadership and Career Development in Retail 13:08
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Module 6: Time Management in Retail 08:36
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Module 7: Problem-Solving in Retail 09:21
Course media
Description
***Course Curriculum***
Module 1: Foundations of Retailing
- Introduction to the Retail Industry
- Types of Retailers and Formats
- Customer Demographics and Segmentation
- Retail Channels and Omnichannel Strategies
- Evolution of Retail
- Retail and the UK Economy
Module 2: Retail Operations and Management
- Store Layout and Visual Merchandising
- Inventory Management and Stock Control
- Point-of-Sale (POS) Systems and Technology
- Supply Chain and Logistics in Retail
- Retail Security and Loss Prevention
- Sustainability in Retail Operations
Module 3: Retail Marketing and Sales Techniques
- Retail Marketing Strategies
- Consumer Behaviour and Retail Psychology
- Sales Techniques and Customer Persuasion
- Branding and Identity in Retail
- Digital Marketing for Retail
- Retail Pricing Strategies
Module 4: Customer Service and Relationship Management
- Customer Service Fundamentals in Retail
- Handling Difficult Customers and Complaints
- Customer Retention and Loyalty Programmes
- Communication Skills for Retail Staff
- Personalisation in Retail
- Cultural Awareness in Retail
- Consumer Rights and UK Regulations
Module 5: Leadership and Career Development in Retail
- Retail Management
- Leadership Theories and Styles in Retail
- Team Building and Employee Engagement
- Career Paths in Retail
- Change Management in Retail
- Professional Development and Retail Qualifications
Module 6: Time Management in Retail
- Understanding Time Management in Retail
- Identifying Time-Wasting Activities
- Setting Priorities and Goals
- Utilising Tools and Technologies
- Strategies for Effective Scheduling
Module 7: Problem-Solving in Retail
- Valuable Problem-Solving Skills in Retail
- Analysing Problem Root Causes
- Creative Thinking and Innovation
- Implement Solutions and Monitor Results
- Build a Problem-Solving Culture
Who is this course for?
- Aspiring retail professionals and managers.
- Individuals looking to improve their customer service, management, and marketing skills.
- Those interested in understanding the retail industry and its evolving dynamics.
- Professionals aiming to enhance their leadership abilities in a retail setting.
Requirements
No prior retail experience is required, but a basic understanding of business operations is beneficial. Enthusiasm for the retail industry and customer service is encouraged.
Career path
- Retail Manager: £25,000 - £45,000 per year
- Store Operations Manager: £30,000 - £50,000 per year
- Visual Merchandiser: £20,000 - £35,000 per year
- Customer Service Manager: £25,000 - £40,000 per year
- Retail Marketing Specialist: £25,000 - £45,000 per year
- Sales Supervisor: £22,000 - £35,000 per year
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Provider
One Education is an e-learning platform where people from all walks of life can better themselves.
Whether it’s someone with zero job experience wanting to learn actual useful skills or a blue-collar worker hoping to increase their earning potential, a budding entrepreneur wanting to learn how to run a business or a teacher wanting to learn better teaching methods to help children, it’s all possible with the help of our massive course library of 2600+ courses.
As of 2024, we’ve helped over 218000 learners gain life-changing skills and certifications that not only improved their lives but also allowed them to get their dream jobs.
We understand that everyone is different, and so are their learning preferences and career goals; that is why our courses are as varied as our students, along with the delivery methods of the course materials.
Each course contains various learning materials, including video and audio lectures, online exams, test areas, and traditional handouts to ensure you get the most out of every single course and learn each lesson by heart.
To ensure our courses meet industry standards and expectations, we maintain standards set by Continuing Professional Development (CPD QS); we also provide The Quality Licence Scheme (QLS) Endorsed Courses that can tremendously improve your employability. so you can enrol in any One Education course and rest assured that you’re learning from the best.
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Legal information
This course is advertised on Reed.co.uk by the Course Provider, whose terms and conditions apply. Purchases are made directly from the Course Provider, and as such, content and materials are supplied by the Course Provider directly. Reed is acting as agent and not reseller in relation to this course. Reed's only responsibility is to facilitate your payment for the course. It is your responsibility to review and agree to the Course Provider's terms and conditions and satisfy yourself as to the suitability of the course you intend to purchase. Reed will not have any responsibility for the content of the course and/or associated materials.
