Professional Receptionist Skills
Hamilton Mercer
Summary
- CPD Certification - Free
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Overview
The receptionist is the face of the organisation and is therefore responsible for making an excellent first impression with guests and business partners who attend an organisation’s premises. Adopting a professional approach to this role will not only benefit your organisation but you personally.
Certificates
CPD Certification
Digital certificate - Included
This course is accredited by The CPD Standards Office (CPDSO) and is worth a total of 6 CPD Hours.
Upon completion, learners will be awarded with an Official CPD Certificate & Learning Reflection Tool, which can be included within a formal CPD record for a professional institute, regulator or employer.
CPD
Description
By attending this professional receptionist course you will learn the following skills:
- How to establish the needs of a visitor
- How to organise and manage the reception area
- Handling telephone callers and face to face visitors simultaneously
- Prioritising administrative duties
- Using voice, tone and language to build trust, credibility and confidence
- Using body language and facial expressions to create the right impression
- Active listening and effective questioning
- Keeping calm when dealing with challenging individuals
- Managing visitor expectations
- Delivering bad news constructively
Key points about Hamilton Mercer’s scheduled courses:
- Attendance on this course is limited to a maximum of eight learners, so you can be sure of receiving personal attention and opportunities to work one-to-one with the trainer
- Attendees complete a Pre-Course Questionnaire prior to attending the course, so we can identify your unique learning needs and provide you with a highly personalised experience
- You will complete a Personal Development Plan during the course to map your progress and help embed your new skills
- You will be awarded a certificate of training on completion of the day
Who is this course for?
- New receptionists who want to learn essential skills
- Experienced receptionists who want to refresh and update their skills
- People who provide temporary cover to receptionists in their organisation
- People seeking new opportunities in reception-based roles
Requirements
Learners do not require any prior qualifications to enrol on this Professional Receptionist Skills Course.
Career path
The knowledge you will gain on this professional receptionist course will help you to:
- Succeed in reception-based roles
- Adapt to the evolving role of the receptionist in the modern workplace
- Transfer to a receptionist role from a non-receptionist role
- Stand out from the competition when applying for a new job
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Legal information
This course is advertised on reed.co.uk by the Course Provider, whose terms and conditions apply. Purchases are made directly from the Course Provider, and as such, content and materials are supplied by the Course Provider directly. Reed is acting as agent and not reseller in relation to this course. Reed's only responsibility is to facilitate your payment for the course. It is your responsibility to review and agree to the Course Provider's terms and conditions and satisfy yourself as to the suitability of the course you intend to purchase. Reed will not have any responsibility for the content of the course and/or associated materials.
