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Professional Receptionist Skills

Hamilton Mercer


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£295 inc VAT (was £354)
Offer ends 15 November 2024
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Special Offer -28% Off Live Virtual Courses - Was 275+Vat NOW 199+Vat

or 35% Off when booking 3 or...

Study method
Online + live classes
1 day · Full-time
No formal qualification
6 CPD hours / points
  • CPD Certification - Free

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The receptionist is the face of the organisation and is therefore responsible for making an excellent first impression with guests and business partners who attend an organisation’s premises. Adopting a professional approach to this role will not only benefit your organisation but you personally.


6 CPD hours / points
Accredited by The CPD Standards Office


By attending this professional receptionist course you will learn the following skills:

  • How to establish the needs of a visitor
  • How to organise and manage the reception area
  • Handling telephone callers and face to face visitors simultaneously
  • Prioritising administrative duties
  • Using voice, tone and language to build trust, credibility and confidence
  • Using body language and facial expressions to create the right impression
  • Active listening and effective questioning
  • Keeping calm when dealing with challenging individuals
  • Managing visitor expectations
  • Delivering bad news constructively

Key points about Hamilton Mercer’s scheduled courses:

  • Attendance on this course is limited to a maximum of eight learners, so you can be sure of receiving personal attention and opportunities to work one-to-one with the trainer
  • Attendees complete a Pre-Course Questionnaire prior to attending the course, so we can identify your unique learning needs and provide you with a highly personalised experience
  • You will complete a Personal Development Plan during the course to map your progress and help embed your new skills
  • You will be awarded a certificate of training on completion of the day

Who is this course for?

  • New receptionists who want to learn essential skills
  • Experienced receptionists who want to refresh and update their skills
  • People who provide temporary cover to receptionists in their organisation
  • People seeking new opportunities in reception-based roles


To gain maximum benefit from this receptionist course you will be asked to complete and return to us a Pre-Course Questionnaire. This will allow us to find out more about you, such as your learning needs and preferences. This will help us to deliver a more personalised learning experience for you.

Career path

The knowledge you will gain on this professional receptionist course will help you to:

  • Succeed in reception-based roles
  • Adapt to the evolving role of the receptionist in the modern workplace
  • Transfer to a receptionist role from a non-receptionist role
  • Stand out from the competition when applying for a new job

Questions and answers


CPD Certification

Digital certificate - Included

This course is accredited by The CPD Standards Office (CPDSO) and is worth a total of 6 CPD Hours.

Upon completion, learners will be awarded with an Official CPD Certificate & Learning Reflection Tool, which can be included within a formal CPD record for a professional institute, regulator or employer.


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What does study method mean?

Study method describes the format in which the course will be delivered. At Reed Courses, courses are delivered in a number of ways, including online courses, where the course content can be accessed online remotely, and classroom courses, where courses are delivered in person at a classroom venue.

What are CPD hours/points?

CPD stands for Continuing Professional Development. If you work in certain professions or for certain companies, your employer may require you to complete a number of CPD hours or points, per year. You can find a range of CPD courses on Reed Courses, many of which can be completed online.

What is a ‘regulated qualification’?

A regulated qualification is delivered by a learning institution which is regulated by a government body. In England, the government body which regulates courses is Ofqual. Ofqual regulated qualifications sit on the Regulated Qualifications Framework (RQF), which can help students understand how different qualifications in different fields compare to each other. The framework also helps students to understand what qualifications they need to progress towards a higher learning goal, such as a university degree or equivalent higher education award.

What is an ‘endorsed’ course?

An endorsed course is a skills based course which has been checked over and approved by an independent awarding body. Endorsed courses are not regulated so do not result in a qualification - however, the student can usually purchase a certificate showing the awarding body’s logo if they wish. Certain awarding bodies - such as Quality Licence Scheme and TQUK - have developed endorsement schemes as a way to help students select the best skills based courses for them.