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The receptionist is the face of the organisation and is therefore responsible for making an excellent first impression with guests and business partners who attend an organisation’s premises. Adopting a professional approach to this role will not only benefit your organisation but you personally.
By attending this professional receptionist course you will learn the following skills:
- How to establish the needs of a visitor
- How to organise and manage the reception area
- Handling telephone callers and face to face visitors simultaneously
- Prioritising administrative duties
- Using voice, tone and language to build trust, credibility and confidence
- Using body language and facial expressions to create the right impression
- Active listening and effective questioning
- Keeping calm when dealing with challenging individuals
- Managing visitor expectations
- Delivering bad news constructively
Key points about Hamilton Mercer’s scheduled courses:
- Attendance on this course is limited to a maximum of eight learners, so you can be sure of receiving personal attention and opportunities to work one-to-one with the trainer
- Attendees complete a Pre-Course Questionnaire prior to attending the course, so we can identify your unique learning needs and provide you with a highly personalised experience
- You will complete a Personal Development Plan during the course to map your progress and help embed your new skills
- You will be awarded a certificate of training on completion of the day
Who is this course for?
- New receptionists who want to learn essential skills
- Experienced receptionists who want to refresh and update their skills
- People who provide temporary cover to receptionists in their organisation
- People seeking new opportunities in reception-based roles
To gain maximum benefit from this receptionist course you will be asked to complete and return to us a Pre-Course Questionnaire. This will allow us to find out more about you, such as your learning needs and preferences. This will help us to deliver a more personalised learning experience for you.
The knowledge you will gain on this professional receptionist course will help you to:
- Succeed in reception-based roles
- Adapt to the evolving role of the receptionist in the modern workplace
- Transfer to a receptionist role from a non-receptionist role
- Stand out from the competition when applying for a new job
Questions and answers
Digital certificate - Included
This course is accredited by The CPD Standards Office (CPDSO) and is worth a total of 6 CPD Hours.
Upon completion, learners will be awarded with an Official CPD Certificate & Learning Reflection Tool, which can be included within a formal CPD record for a professional institute, regulator or employer.
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