Principles of Customer Service Certificate RQF

Learners will take a comprehensive look into customer service and the skills needed to work in this sector.

Not only do you walk away from this intuitive online learning course with a certified qualification; our course is designed to equip you with the skills, knowledge, and training to succeed within the customer service sector.

The reality is every business aspires to create a quality customer service team to improve their chances of converting potential clients into fully fledged customers. To achieve this, it is imperative to create an environment where customers feel appreciated and receive a service that feels sincere and genuine.

This is where understanding the principles of customer service helps. By understanding its concepts and practices, as well as business markets, budgeting, financial management and customer retention; this knowledge can be used to strengthen your interactions with customers and give you a competitive edge against other businesses.

Luckily, our NCFE Level 3 Certificate in Principles of Customer Service can offer you all of these insights and more so you can confidently work within this field, take a position in a variety of customer service roles and know exactly what is required to fulfil this position to the highest standard.

More importantly, by offering you a comprehensive look into customer service, our exclusive online learning course can help strengthen your CV and give you an added edge in your applications.

This is further heightened by the fact that every course unit strives to build your understanding whilst giving you the flexibility to explore, develop and find your career niche as you’ll be trained to enter customer service roles at a number of different levels.

Take advantage of becoming a part of the CACHE Alumni once you have enrolled on any of our CACHE courses. CACHE Alumni is a professional membership network for those who work in the healthcare and education industries. It is free to join and it supports practitioners, learners, and educators throughout their learning journey. Some of the benefits from joining CACHE Alumni include access to the latest articles across the healthcare sector for two years and complete access to useful webinars, podcasts, and career support.

Assessment

To achieve this NCFE Level 3 Certificate in Principles of Customer Service you will need to submit and pass 8 written assignments. These essay-style assignments are structured around the syllabus taught on each of the 7 units and are designed to test your understanding, knowledge and absorption of the topics taught within the course materials.

Once reviewed and marked by your personal tutor, you’ll receive invaluable feedback that can be used to bolster your grades and strengthen future assignments

Please note: All certification fees are included within the course price.

Awarding organisation

Upon completion of this qualification you’ll be awarded an NCFE Level 3 Certificate.

NCFE is a national Awarding Organisation that is passionate about designing, developing and certificating diverse, nationally recognised qualifications and awards. They are recognised as an Awarding Organisation by the qualification regulators for England, Wales and Northern Ireland. The regulators are the Office of the Qualifications and Examinations Regulator (Ofqual) in England, the Welsh Government in Wales and the Council for Curriculum, Examinations and Assessment (CCEA) in Northern Ireland.

Course modules

Unit 1: Understand the customer service environment

Unit 2: Principles of Business

Unit 3: Resolving customers' problems and complaints

Unit 4: Understanding customers and customer retention

Unit 5: Understand how to monitor customer service interactions and feedback

Unit 6: Understand equality, diversity and inclusion in the workplace

Unit 7: Understand how to manage incidents and collaborate with other departments in a contact centre.

Learner support

All that is required is 240 hours of self-led study time – that is to be completed within 12 months of enrolment – and upon completion, you will be ready to start boosting the profitability of the companies you work for.

More importantly, you can study at a pace that is right for you. Unlike classroom environments that are dictated by deadlines and stress; our online courses give you the flexibility to manage your studies alongside existing work commitments and study as fast or as slow as you want.

Morning, noon, or night, you can easily log onto your account (once you’ve received your login credentials) 24/7/365 days of year and gain immediate access to your course materials, lessons, resources and assignments.

There is no need to purchase additional textbooks, as we will supply you with everything you need to successfully achieve this certificate - this includes giving you your very own personal tutor!

All our tutors are experts in their field and are readily at your disposal should you encounter any queries or concerns. Simply harness our integrated chat and messaging system and within moments you can contact your tutor; harness their knowledge and advice and use their influential guidance to continuously improve your learning experience.

Our detailed help centre can similarly supply you with in-depth instructions and support, so you do not feel alone at any point in your studies. Instead, you can experience the reassurance that our team and tutors will always be on hand to guide your learning.

Whether you are naturally a sociable person and love engaging with new people or you simply get a thrill out of assisting customers and fulfilling their queries; our NCFE Level 3 Certificate in Principles of Customer Service RQF can help you to take this passion to the next level and beyond.

As with most of our NCFE courses, no prior experience or practical knowledge is required in order to enrol. If you are new to the idea of customer service or simply want to broaden your qualifications by adding this new area to your CV, then you can readily apply for this course with no issues.

Designed to broaden your understanding of the need for quality, customer-centred approaches in your work, by the end of this course not only will you have a high standard of knowledge and skills in the customer service sector; you’ll also feel confident enough to work closely with clients of all ages/backgrounds and deliver a great customer service experience.

NCFE Level 3 Certificate

Hard copy certificate - Included