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Phone-Based Customer Service - CPD Certified
One Education

CPD Certification Service Approved | Updated Learning Resources| Exam & Tutor Support | Expert Support | Lifetime Access

Summary

Price
£425 inc VAT
Or £70.83/mo. for 6 months...
Study method
Online
Duration
5 hours · Self-paced
Access to content
Lifetime access
Qualification
No formal qualification
CPD
10 CPD hours / points
CPD What's this?
Certificates
  • Certificate of completion - £9
  • Certificate of completion - £15
Additional info
  • Exam(s) / assessment(s) is included in price
  • Tutor is available to students

Overview

Office skills are among the most important and sought-after skills that employers look for. So enrol now and master a vast array of skills that’ll give you a leg up when you apply for jobs.

Learning Outcomes of the Phone-Based Customer Service - CPD Certified Training:

  • Understanding the attributes that make up excellent Phone-Based Customer Service
  • Gaining knowledge of CRM (Customer Relationship Management)
  • Learn the strategies that enable good communication over the phone
  • Develop a high standard of telephone etiquette
  • Knowing how to establish a rapport and relationship with the customer
  • Ensure you have met or exceeded the customer’s expectations during the call
  • Have a solid understanding of problem management and knowing how to use it during any call
  • Measure and improve your performance over subsequent calls

Being good at your job means more than just knowing how to get tasks done. You have to have a multitude of skills to stand out. Office skills include everything employees need to be efficient and organised at their job whilst maintaining the utmost professionalism— this course is specifically designed to teach you all of it. By completing the course, you will be confident in your skills to get jobs in corporate environments and boost your career.

Why choose CPD Certification Service Accredited (CPD UK) course?

  • World's leading and largest independent CPD accreditation institution
  • Pioneering CPD quality standards since 1996
  • Over 20 thousand registered CPD Providers and Courses
  • With 25 years experience providing industry-leading CPD certification service and support

You’ll get intuitive lessons and 24/7 access to the course materials, so you can take your time and study the course at your own pace. No need to worry about deadlines. And to top it all off, you get a free certificate and a complete money-back guarantee to seal the deal.

Certificates

Certificate of completion

Digital certificate - £9

Certificate of completion

Hard copy certificate - £15

CPD Certification Service Accredited Certification

  • Hardcopy Certificate (within the UK): £15
  • Hardcopy Certificate (international): £15 + £10 (postal charge) = £25

CPD

10 CPD hours / points
Accredited by The CPD Certification Service

Course media

Description

Become a skilled Phone-Based Customer Service specialist and help your company become world-class in reputation. All businesses and companies now rely on call centres and telephone operators to help their clients, and we can train you to provide the very best.

When they answer the phone, each operator’s actions will be responsible for the customer’s perception of the brand or product. So you need to provide something exceptional when providing support and guidance in a stressful or emotional situation.

This invaluable course provides detailed techniques and strategies for dealing with the most demanding of customers, ensuring that they finish their call feeling satisfied with the response they have received. It includes all possible aspects that an operator may face from a caller, with an emphasis on clear and honest communication.

By completing the modules of the Phone-Based Customer Service course, you’ll feel empowered to establish a successful rapport with any caller, and confident enough to facilitate the toughest of requests.

Course Assessment

You will immediately be given access to a specifically crafted MCQ test upon completing an online module. For each test, the pass mark will be set to 60%.

Exam & Retakes:
It is to inform our learners that the initial exam for this online course is provided at no additional cost. In the event of needing a retake, a nominal fee of £9.99 will be applicable.

Certification
Upon successful completion of the assessment procedure, learners can obtain their certification by placing an order and remitting a fee of __ GBP. £9 for PDF Certificate and £15 for the Hardcopy Certificate within the UK ( An additional £10 postal charge will be applicable for international delivery).

Who is this course for?

The Phone-Based Customer Service - CPD Certified training is ideal for highly motivated individuals or teams who want to enhance their professional skills and efficiently skilled employees.

Requirements

There are no formal entry requirements for the course, with enrollment open to anyone!

Career path

Learn the essential skills and knowledge you need to excel in your professional life with the help & guidance from our Phone-Based Customer Service - CPD Certified training.

Questions and answers

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Legal information

This course is advertised on Reed.co.uk by the Course Provider, whose terms and conditions apply. Purchases are made directly from the Course Provider, and as such, content and materials are supplied by the Course Provider directly. Reed is acting as agent and not reseller in relation to this course. Reed's only responsibility is to facilitate your payment for the course. It is your responsibility to review and agree to the Course Provider's terms and conditions and satisfy yourself as to the suitability of the course you intend to purchase. Reed will not have any responsibility for the content of the course and/or associated materials.

FAQs

Study method describes the format in which the course will be delivered. At Reed Courses, courses are delivered in a number of ways, including online courses, where the course content can be accessed online remotely, and classroom courses, where courses are delivered in person at a classroom venue.

CPD stands for Continuing Professional Development. If you work in certain professions or for certain companies, your employer may require you to complete a number of CPD hours or points, per year. You can find a range of CPD courses on Reed Courses, many of which can be completed online.

A regulated qualification is delivered by a learning institution which is regulated by a government body. In England, the government body which regulates courses is Ofqual. Ofqual regulated qualifications sit on the Regulated Qualifications Framework (RQF), which can help students understand how different qualifications in different fields compare to each other. The framework also helps students to understand what qualifications they need to progress towards a higher learning goal, such as a university degree or equivalent higher education award.

An endorsed course is a skills based course which has been checked over and approved by an independent awarding body. Endorsed courses are not regulated so do not result in a qualification - however, the student can usually purchase a certificate showing the awarding body's logo if they wish. Certain awarding bodies - such as Quality Licence Scheme and TQUK - have developed endorsement schemes as a way to help students select the best skills based courses for them.
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