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Patient Customer Service & Hospital Front Desk Manager

CPD Accredited | FREE PDF Certificate & Transcript | Lifetime Access| Tutor Support | Free Exam

Skill Up


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£12 inc VAT (was £15)
Offer ends 28 June 2024
Study method
7 hours · Self-paced
Access to content
Lifetime access
No formal qualification
10 CPD hours / points
  • Certificate of completion - Digital certificate - Free
  • Certificate of completion - Hard copy certificate - £9.99
Additional info
  • Exam(s) / assessment(s) is included in price
  • Tutor is available to students

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Welcome to the realm of Patient Customer Service & Hospital Front Desk Management! In this course, we embark on an enlightening journey to delve into the intricacies of Patient Customer Service and its pivotal role in healthcare. Throughout our exploration, we'll unravel the art of Patient Customer Service, shedding light on its significance in fostering positive patient experiences. As we navigate through the course material, we'll uncover the secrets of Patient Customer Service excellence, equipping ourselves with the skills needed to thrive in this vital domain.

In our pursuit of excellence in Patient Customer Service, we'll uncover various strategies and techniques aimed at enhancing the patient experience. Through immersive learning experiences, we'll dissect the nuances of Patient Customer Service interactions, empowering ourselves to address patient needs with compassion and professionalism. By immersing ourselves in the realm of Patient Customer Service, we'll unlock the keys to building lasting relationships with patients, fostering trust and loyalty in healthcare settings.

Join us on this transformative journey as we unlock the potential of Patient Customer Service excellence. Together, we'll navigate the complexities of patient interactions and front desk management, armed with the knowledge and skills needed to excel in the dynamic world of healthcare. Through a blend of theoretical insights and essential applications, we'll unravel the mysteries of Patient Customer Service, emerging as adept practitioners poised to make a positive impact in the lives of patients.

This Patient Customer Service & Hospital Front Desk Manager Consists of the Following Title Course:

  • Patient Customer Service Training

Learning Outcomes:

  • Understand the importance of patient customer service in the healthcare industry.
  • Develop effective communication techniques to provide exceptional service to patients.
  • Gain knowledge of medical terminology and jargon to enhance patient interactions.
  • Learn how to organize schedules efficiently, ensuring smooth operations in medical offices.
  • Acquire essential filing system skills to maintain accurate and accessible patient records.
  • Cultivate patient service soft skills, including empathy, active listening, and conflict resolution.
  • Learn strategies to handle challenging situations and difficult customers with professionalism and grace.


Certificate of completion - Digital certificate

Digital certificate - Included

Certificate of completion - Hard copy certificate

Hard copy certificate - £9.99

Inside the UK student have to pay an additional delivery fee of £10, whereas International students are required to pay an additional fee of £19.99 to receive a hard copy of the certificate delivered to their address.


10 CPD hours / points
Accredited by CPD Quality Standards

Course media


Dive into the dynamic Patient Customer Service & Hospital Front Desk Management course. This course delves deep into the principles and practices essential for effective patient interaction and front desk operations within healthcare settings. Explore strategies to enhance customer satisfaction, streamline administrative processes, and uphold the highest standards of professionalism and confidentiality.

Course Curriculum for Patient Customer Service Training:

  • Module 01: Introduction to Patient Customer Service
  • Module 02: Effective Patient Customer Service Training
  • Module 03: Areas of Patient Customer Service
  • Module 04: Customer Service Operative Skills
  • Module 05: Organising Schedules
  • Module 06: Medical Jargon and Terminology
  • Module 07: Effective Filing Systems in Medical Offices
  • Module 08: Patient Customer Service Soft Skills
  • Module 09: What Customer Service Is to Different Medical Professionals
  • Module 10: Providing Customer Service and Support to Colleagues
  • Module 11: Handling Difficult Customers


Our Learner's Top Reviews:

  • Varsha Sivamohan - “It was a great experience. The course was jampacked with excellent information. And when I needed help, Skill-up helped me with technical problems instantly. Fast feedback.”
  • Charlie Anderson- “The support team was FANTASTIC!!! Very quick to respond and even though I was nervous as I am not good at tests, they made me feel comfortable. I am very grateful for the support”
  • Aarini Sinha - “Amazing workshop. Very informative for the freshers like me. Learned a lot of things about digital marketing. I'm really thankful”.

Over 100+ glowing reviews.



After completing all the modules of the Patient Customer Service & Hospital Front Desk Manager course, your learning will be assessed by an assignment or multiple-choice based exam. You may choose to participate in a Mock Exam before attending the course completion Final Exam with no extra cost.

Who is this course for?

  • Medical receptionists, administrators, and front desk personnel.
  • Healthcare professionals seeking to enhance their customer service skills.
  • Individuals aspiring to work in medical offices or healthcare facilities.
  • Students or graduates looking to add a valuable skillset to their qualifications.


Since no prior knowledge or experience is required.

Take your time to finish this Patient Customer Service & Hospital Front Desk Manager course, and there is no deadline for the course.

Career path

  • Medical Receptionist: £17,000 - £25,000
  • Customer Service Representative: £20,000 - £25,000
  • Telesales Executive: £22,000 - £28,000
  • Call Centre Supervisor: £25,000 - £32,000
  • Customer Experience Manager: £30,000 - £40,000
  • Technical Support Specialist: £25,000 - £35,000
  • Sales Operations Analyst: £28,000 - £35,000

Questions and answers

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Study method describes the format in which the course will be delivered. At Reed Courses, courses are delivered in a number of ways, including online courses, where the course content can be accessed online remotely, and classroom courses, where courses are delivered in person at a classroom venue.

CPD stands for Continuing Professional Development. If you work in certain professions or for certain companies, your employer may require you to complete a number of CPD hours or points, per year. You can find a range of CPD courses on Reed Courses, many of which can be completed online.

A regulated qualification is delivered by a learning institution which is regulated by a government body. In England, the government body which regulates courses is Ofqual. Ofqual regulated qualifications sit on the Regulated Qualifications Framework (RQF), which can help students understand how different qualifications in different fields compare to each other. The framework also helps students to understand what qualifications they need to progress towards a higher learning goal, such as a university degree or equivalent higher education award.

An endorsed course is a skills based course which has been checked over and approved by an independent awarding body. Endorsed courses are not regulated so do not result in a qualification - however, the student can usually purchase a certificate showing the awarding body's logo if they wish. Certain awarding bodies - such as Quality Licence Scheme and TQUK - have developed endorsement schemes as a way to help students select the best skills based courses for them.