Mastering Complex Problem-Solving

Christine Aykac

Certificate of completion

Digital certificate - Included

Reed courses certificate of completion

Digital certificate - Included

• Section 1: Introduction 38:23

  • 1: Course Introduction 02:07
  • 2: Course Overview Preview 07:06
  • 3: The Problem with Problem-Solving Preview 09:03
  • 4: What is a Complex Problem? 10:12
  • 5: Principles of Problem Statement 09:55

• Section 2: Complex Problem-solving Method 53:31

  • 6: Introduction to Kepner and Fourie Problem-solving Method 12:54
  • 7: Module 3: How to Prioritize Problems 09:49
  • 8: Module 4: How to Identify the Problem 11:34
  • 9: Module 5: How to Find the Root Cause of the Problem 08:34
  • 10: Module 6: How to Select the Best Solution 10:40

• Section 3: How to Avoid Future Problems 20:47

  • 11: Module 7: Learn How To Prevent This From Happening Again 10:54
  • 12: Module 8: Key Takeaways 09:53

Bridge the Gap Between Linear Thinking and Complex Reality

Traditional problem-solving often fails when faced with modern complexity because it relies on simple cause-and-effect analysis. This course provides a systematic toolkit to distinguish between simple, complicated, and complex problems, ensuring you apply the right strategy to the right challenge every time.

The Kepner and Fourie® Advantage

Learn the structured methodology trusted for root cause analysis and deep-dive problem resolution. The K&F method is more than just a simple question-asking exercise; it is a powerful learning tool that helps you understand the system in which a problem exists, allowing you to identify solutions that address the root cause rather than merely its symptoms.

Master Your Cognitive Flexibility

This course provides actionable training in dual thinking modes to reach effective consensus and save your project:

• Divergent Thinking: Master the ability to generate a wide array of creative options and potential causes.
• Convergent Thinking: Develop the skills to narrow down ideas and select the single best solution with full stakeholder buy-in.
• Systematic Questioning: Learn to gather high-quality data through structured reasoning to promote better decision-making.

Why This "Strategic Toolkit" is Essential:

• Time-Efficient: Gain a master-level skill set in under two hours, perfect for busy professionals.
• Professional Recognition: Your certificate of completion includes essential PDU/CDU information for professional development maintenance.
• Career Alignment: Directly supports high-demand roles featured in Reed’s career guides, such as Project Manager, Business Development Manager, and Scrum Master.

Why This Course is Different: Our 5 Key Commitments

• No Fluff: We move beyond simple brainstorming to provide a structured, systematic framework for resolving issues where cause and effect are hidden.
• Immediate Applicability: You will master the KEPNER and FOURIE® approach to identify root causes and select the best solutions quickly, saving your project time and money.
• Integrated Approach: We combine divergent and convergent thinking methods with risk assessment to ensure stakeholder buy-in for every decision.
• Continuous Evolution: This toolkit is designed to help you adapt your cognitive flexibility to the ever-shifting landscape of modern business and IT.
• Honest Guidance: We teach you to stop treating symptoms and give you the tools to understand the entire system so you can prevent problems from recurring.

Turn unexpected problems into opportunities for success. Enrol today and start using the Kepner and Fourie approach to transform your delivery.

Christine

Keep learning, keep innovating, and keep adapting!

This course is open to anyone:

• Operational and project managers and their teams
• Process managers and practitioners
• Delivery team members, including Product Owners, Scrum Masters, and Tem leads
• Anyone in a mediator or facilitator roles
• Consultants and contractors
• Anyone coordinating multiple segment workforce

This course is designed for individuals who want to learn problem-solving and complex issue resolution. While there are no prerequisites for this course, it is beneficial to have some experience participating in problem-solving or issue-resolving activities.

During the course, you will have the opportunity to learn about various problem-solving techniques and practice using them in complex situations. You will also learn about the different stages of problem-solving and how to effectively work through each stage. By the end of the course, you will better understand how to solve problems and resolve complex issues.

This toolkit is universally applicable to those in mediator, facilitator, or high-level consultancy roles.

• Business Development Manager
• Management Accountant
• Strategic Consultant / Contractor

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