The Problem with Problem-Solving

Course overview

Tired of projects failing or operations halting due to unexpected problems? This course equips you with a step-by-step toolkit to confidently tackle any complex challenge. Whether you're a project manager, IT professional, or business leader, gain the skills to drive successful outcomes.

Why This Course?

• Real-World Application: Applicable to diverse industries and scenarios.

• Systematic Approach: Structured framework for breaking down complex problems.

• Improved Outcomes: Enhance decision-making, save resources, and reduce stress.

• Empowerment: Develop confidence to address challenges head-on.

What You'll Learn:

• Distinguish between simple, complicated, and complex problems.

• Craft effective problem statements.

• Apply the KandF (KEPNER and FOURIE®) approach.

• Utilize divergent and convergent thinking.

• Prioritize problems to maximize impact.

• Identify root causes to prevent recurrence.

• Select the best solutions with stakeholder buy-in.

• Implement strategies to avoid future problems.

Key Skills You'll Develop:

• Divergent and Convergent Thinking: Generate and narrow down ideas

• KEPNER and FOURIE® Approach: Structured method for root cause analysis

• Systematic Questioning: Gather quality data and promote reasoning

• Risk Assessment: Identify and mitigate potential risks