Level 2 Certificate in Understanding Excellence in Customer Service for Hospitality
Complete online for FREE when it suits you, with study materials and tutor support. Learn Customer Service Skills
Summary
If you are 19 years old or older and living in England, the course will be free to you as it is...
- Tutor is available to students
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Overview
In the hospitality sector, staff are often the forefront of the business. When you're working in hospitality, it's important to make sure you give customers a great first impression.
This fully online course will help you brush up on essential skills for hospitality, including how to communicate effectively, the importance of teamwork and the importance of maintaining food hygiene.
You will also learn about legislation and guidance you need to know when working in this sector, as well as the professional personal standards you will need to maintain.
Qualification
NCFE Level 2 Certificate in Understanding Excellence in Customer Service for Hospitality
Description
understanding how to communicate effectively, the importance of teamwork and the importance of maintaining food hygiene is essential for staff in these roles.
COURSE CONTENT
- Principles of Customer Service in the Hospitality Sector
- Understand Effective Teamwork in the Hospitality Sector
- Understand Legislation and Guidance Relevant to the Hospitality Sector
- Understand Professional Personal Standards in the Hospitality Sector
Who is this course for?
This course is for anyone who is in the hospitality industry or those looking to increase their skills in customer service.
Requirements
ELIGIBILITY
- The learner must live in England and be 19 years old or older. To enrol you must have your National Insurance number, a form of Identification, employment documents and details of your previous qualifications. This process can take 10-20 minutes.
Career path
This course is for anyone who wants to work in the hospitality sector.
Reviews
Provider
Learning Curve Group is a national training and education specialist. We work with further education providers, employers and learners to help them achieve success. Since 2004, Learning Curve Group (LCG) has grown both organically and through acquisition to become one of the largest and most diverse providers in the country. We have strong values which are all centred around our learners – and that's how we believe it should be, as we impact on over 100,000 of them every year. Our 'Purple People', the dedicated and passionate people of LCG, help us to deliver success no matter what, to achieve our vision to transform lives through learning.
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Legal information
This course is advertised on Reed.co.uk by the Course Provider, whose terms and conditions apply. Purchases are made directly from the Course Provider, and as such, content and materials are supplied by the Course Provider directly. Reed is acting as agent and not reseller in relation to this course. Reed's only responsibility is to facilitate your payment for the course. It is your responsibility to review and agree to the Course Provider's terms and conditions and satisfy yourself as to the suitability of the course you intend to purchase. Reed will not have any responsibility for the content of the course and/or associated materials.
