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Level 2 Certificate in Understanding Excellence in Customer Service for Hospitality

Online course with study materials and tutor support. Certificates are issued upon successful completion.


Learning Curve Group

Summary

Price
Free
Funding options

This course is funded through the Adult education budget (AEB). If you are 19 or older and live in ... Read more

Study method
Online, self-paced
Duration
6 weeks
Qualification
NCFE Level 2 Certificate in Understanding Excellence in Customer Service for Hospitality
Additional info
  • Tutor is available to students

334 students enquired about this course

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Overview

In the hospitality sector, staff are often the forefront of the business. When you're working in hospitality, it's important to make sure you give customers a great first impression.

This fully online course will help you brush up on essential skills for hospitality, including how to communicate effectively, the importance of teamwork and the importance of maintaining food hygiene.

You will also learn about legislation and guidance you need to know when working in this sector, as well as the professional personal standards you will need to maintain.

Qualification

NCFE Level 2 Certificate in Understanding Excellence in Customer Service for Hospitality

Description

understanding how to communicate effectively, the importance of teamwork and the importance of maintaining food hygiene is essential for staff in these roles.

COURSE CONTENT

  • Principles of Customer Service in the Hospitality Sector
  • Understand Effective Teamwork in the Hospitality Sector
  • Understand Legislation and Guidance Relevant to the Hospitality Sector
  • Understand Professional Personal Standards in the Hospitality Sector

Requirements

ELIGIBILITY

  • The learner must live in England and be over 19 years old

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Study method describes the format in which the course will be delivered. At reed.co.uk courses are delivered in a number of ways, including online courses, where the course content can be accessed online remotely, and classroom courses, where courses are delivered in person at a classroom venue.

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CPD stands for Continuing Professional Development. If you work in certain professions or for certain companies, your employer may require you to complete a number of CPD hours or points, per year. You can find a range of CPD courses on reed.co.uk, many of which can be completed online.

What is a ‘regulated qualification’?

A regulated qualification is delivered by a learning institution which is regulated by a government body. In England, the government body which regulates courses is Ofqual. Ofqual regulated qualifications sit on the Regulated Qualifications Framework (RQF), which can help students understand how different qualifications in different fields compare to each other. The framework also helps students to understand what qualifications they need to progress towards a higher learning goal, such as a university degree or equivalent higher education award.

What is an ‘endorsed’ course?

An endorsed course is a skills based course which has been checked over and approved by an independent awarding body. Endorsed courses are not regulated so do not result in a qualification - however, the student can usually purchase a certificate showing the awarding body’s logo if they wish. Certain awarding bodies - such as ABC Awards and TQUK - have developed endorsement schemes as a way to help students select the best skills based courses for them.

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