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Level 2 Certificate in Understanding Excellence in Customer Service for Hospitality

Complete online for FREE when it suits you, with study materials and tutor support. Learn Customer Service Skills

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Summary

Price
Free
Funding options

If you are 19 years old or older and living in England, the course will be free to you as it is...

Study method
Online
Duration
6 weeks · Self-paced
Access to content
Access until course completion
Qualification
NCFE Level 2 Certificate in Understanding Excellence in Customer Service for Hospitality
Regulated qualification What's this?
Additional info
  • Tutor is available to students
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Overview

In the hospitality sector, staff are often the forefront of the business. When you're working in hospitality, it's important to make sure you give customers a great first impression.

This fully online course will help you brush up on essential skills for hospitality, including how to communicate effectively, the importance of teamwork and the importance of maintaining food hygiene.

You will also learn about legislation and guidance you need to know when working in this sector, as well as the professional personal standards you will need to maintain.

Qualification

NCFE Level 2 Certificate in Understanding Excellence in Customer Service for Hospitality

Regulated by Ofqual
Northern Council for Further Education logo

Description

understanding how to communicate effectively, the importance of teamwork and the importance of maintaining food hygiene is essential for staff in these roles.

COURSE CONTENT

  • Principles of Customer Service in the Hospitality Sector
  • Understand Effective Teamwork in the Hospitality Sector
  • Understand Legislation and Guidance Relevant to the Hospitality Sector
  • Understand Professional Personal Standards in the Hospitality Sector

Who is this course for?

This course is for anyone who is in the hospitality industry or those looking to increase their skills in customer service.

Requirements

ELIGIBILITY

  • The learner must live in England and be 19 years old or older. To enrol you must have your National Insurance number, a form of Identification, employment documents and details of your previous qualifications. This process can take 10-20 minutes.

Career path

This course is for anyone who wants to work in the hospitality sector.

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Legal information

This course is advertised on reed.co.uk by the Course Provider, whose terms and conditions apply. Purchases are made directly from the Course Provider, and as such, content and materials are supplied by the Course Provider directly. Reed is acting as agent and not reseller in relation to this course. Reed's only responsibility is to facilitate your payment for the course. It is your responsibility to review and agree to the Course Provider's terms and conditions and satisfy yourself as to the suitability of the course you intend to purchase. Reed will not have any responsibility for the content of the course and/or associated materials.

FAQs

Study method describes the format in which the course will be delivered. At Reed Courses, courses are delivered in a number of ways, including online courses, where the course content can be accessed online remotely, and classroom courses, where courses are delivered in person at a classroom venue.

CPD stands for Continuing Professional Development. If you work in certain professions or for certain companies, your employer may require you to complete a number of CPD hours or points, per year. You can find a range of CPD courses on Reed Courses, many of which can be completed online.

A regulated qualification is delivered by a learning institution which is regulated by a government body. In England, the government body which regulates courses is Ofqual. Ofqual regulated qualifications sit on the Regulated Qualifications Framework (RQF), which can help students understand how different qualifications in different fields compare to each other. The framework also helps students to understand what qualifications they need to progress towards a higher learning goal, such as a university degree or equivalent higher education award.

An endorsed course is a skills based course which has been checked over and approved by an independent awarding body. Endorsed courses are not regulated so do not result in a qualification - however, the student can usually purchase a certificate showing the awarding body's logo if they wish. Certain awarding bodies - such as Quality Licence Scheme and TQUK - have developed endorsement schemes as a way to help students select the best skills based courses for them.
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