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ITIL Service Strategy

Online course

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Study method
Online, self-paced
ITIL V3 Intermediate: Service Strategy
Professional certification What's this?
Additional info
  • Exam(s) / assessment(s) not included in price, and must be purchased separately

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This IT Service Management Online training course will prepare delegates for the Service Strategy exam. ITIL® Online Service Strategy Training Course will build on previous knowledge from the ITIL® Foundation certification, which will allow them to improve their career prospects and abilities within the workplace. Students will learn about the processes needed to build, test and implement IT products and services. The ITIL® Online Service Strategy Training Course allows the delegates to take part in distance learning at their own pace, adapting to their busy schedules.


ITIL V3 Intermediate: Service Strategy


Course Duration:

This ITIL® online training course has a duration on 13 hours, however you will have access to the course for 90 days from the day of booking.

Course Outline:

The ITIL® Online Service Strategy Training Course will cover the following topics:

  • Introduction to Service Strategy
    • The value of Service Strategy to the business
    • Service Strategy in regards to the rest of the lifecycle
    • Goals and purposes of service strategy
    • The scope of service strategy
  • Service Strategy Processes
    • The management level concepts for the five service strategy processes
    • Objectives of each process
    • Scope of each process
    • Purpose of each process
  • Service Strategy Principles
    • The four Ps of Service Strategy
    • Deciding on a Service Strategy
    • Using source strategies and service economics
  • Governance
    • Analysing IT governance
    • Setting strategy by leveraging government frameworks and bodies
  • Implementing Service Strategy
    • Developing implementation strategies which follow the lifecycle
  • Organising for Service Strategy
    • Creating an organisational design using relevant departmental and development methods
    • Influencing Service Strategy techniques and principles to create effective strategy
  • Technology considerations
    • Opportunities for service automation
    • Use of technology across the lifecycle

Topic Background:

In the 1980s, the UK Government’s Central Computer and Telecommunications Agency (CCTA) developed a set of recommendations after realising private sector contracts and standard practices has begun creating their own IT management practices independently. The IT Infrastructure Library (ITIL®) began as a collection of books, each covering a specific area within IT Service Management. It was created around a process model-based view of the control and management of operations. In 1989-96, the number of books in ITIL® v1 grew to over 30. In the early 00s, ITIL® v2 merged the books into nine “sets” that grouped related process guidelines to work alongside the different aspects of IT management, IT applications and IT services. It was updated in 2007 and then again in 2011, giving us ITIL® v3, with five volumes.


This ITIL® Online Service Strategy training course is accredited by BCS.


Is this course accredited?

This ITIL® Online Service Strategy training course is accredited by BCS.

Are there any pre-requisites for the course?

It is required that delegates complete and pass the ITIL® Foundation course and exam before enrolling onto this course.

How long until I receive the course confirmation details?

If you purchase the course online, you will receive you welcome pack immediately after making the payment. If you purchase the course through one of our learning advisors on call, your account will be set up within one business working day.

How long do I have access to the materials for?

You will have access to the materials for 90 days from the day of booking.

Who provides this course?

We provide all of our courses, which are created by our dedicated in-house online training team.

What support do you offer?

Our customer service department is available 24 hours a day, answering questions and offering support around the clock

What is online training?

Online training, also known as computer-based training (CBT), eLearning and distance learning is a form of training that takes place solely on the internet, using audio, video and graphics.

About This Product

All of our ITIL® online courses are created by us, for us and never outsourced, ensuring the highest quality in eLearning courses. Each eLearning course is handmade by our dedicated in-house team, who spend months researching and constructing each ITIL® course they produce. The online courses are written with guidance from our expert trainers with over 5 years of experience in ITIL®, giving our distance learning courses a professional edge that delivers you the latest knowledge and understanding in a more relaxed and convenient environment.

Rather than the usual ‘question and answer’ format, our ITIL® online training courses are interactive and engaging, allowing you to get the best learning experience possible. This has also been proven to increase memory retention, which is one of the main reasons behind our high exam pass rates in ITIL® online training. Our team take extra care to ensure our online courses are as detailed and up to date as possible, resulting in us becoming one of the leading providers of ITIL® online training and ITIL® eLearning courses.

The ITIL® courses on this page are offered by The Knowledge Academy ATO of AXELOS Limited. ITIL® is a registered trademark of AXELOS Limited. All rights reserved.

Who is this course for?

ITIL® Online Service Strategy Training Course is intended for those looking to learn about the Service Strategy Training area of IT Service Management to gain the certifications needed for a career or just to improve on their understanding. This ITIL® Online Training Course is specifically intended for those with busy schedules that require the flexibility to study in their own time.

This Certification is most suited for:

  • IT support engineers looking to specialise in network support and management
  • Network Engineers
  • IT professionals looking for a widely regarded industry-specific qualification
  • Executive and Directors of IT department

By choosing online learning instead of a classroom based course, it eliminates the need for time away from work, saving you valuable time and money. It is also ideal for those with tight schedules as our distance learning gives you 90 days access, meaning it can be picked up whenever you have the time. As all you need for this course is an internet connection, this course can be studied from home, meaning you can study in a more comfortable environment, also saving on travel costs.


It is required that delegates complete and pass the ITIL® Foundation course and exam before enrolling onto this course.

Questions and answers


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What does study method mean?

Study method describes the format in which the course will be delivered. At Reed Courses, courses are delivered in a number of ways, including online courses, where the course content can be accessed online remotely, and classroom courses, where courses are delivered in person at a classroom venue.

What are CPD hours/points?

CPD stands for Continuing Professional Development. If you work in certain professions or for certain companies, your employer may require you to complete a number of CPD hours or points, per year. You can find a range of CPD courses on Reed Courses, many of which can be completed online.

What is a ‘regulated qualification’?

A regulated qualification is delivered by a learning institution which is regulated by a government body. In England, the government body which regulates courses is Ofqual. Ofqual regulated qualifications sit on the Regulated Qualifications Framework (RQF), which can help students understand how different qualifications in different fields compare to each other. The framework also helps students to understand what qualifications they need to progress towards a higher learning goal, such as a university degree or equivalent higher education award.

What is an ‘endorsed’ course?

An endorsed course is a skills based course which has been checked over and approved by an independent awarding body. Endorsed courses are not regulated so do not result in a qualification - however, the student can usually purchase a certificate showing the awarding body’s logo if they wish. Certain awarding bodies - such as Quality Licence Scheme and TQUK - have developed endorsement schemes as a way to help students select the best skills based courses for them.