ITIL® Service Lifecycle - Service Strategy
Online course including exam
Summary
- Exam(s) / assessment(s) is included in price
- Tutor is available to students
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Overview
This ITIL IT Service Management Online training course will prepare delegates for the Service Strategy exam, which is included in this course. ITIL Online Service Strategy Training Course will build on previous knowledge from the ITIL Foundation certification, which will allow them to improve their career prospects and abilities within the workplace. Students will learn about the processes needed to build, test and implement IT products and services. The ITIL Online Service Strategy Training Course allows the delegates to take part in distance learning at their own pace, adapting to their busy schedules and allowing them to complete their exams when they feel ready.
Certification
ITIL V3 Intermediate: Service Strategy
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Description
Course Duration:
This ITIL online training course has a duration on 13 hours, however you will have access to the course for 90 days from the day of booking.
Course Outline:
The ITIL Online Service Strategy Training Course will cover the following topics:
- Introduction to Service Strategy
- The value of Service Strategy to the business
- Service Strategy in regards to the rest of the lifecycle
- Goals and purposes of service strategy
- The scope of service strategy
- Service Strategy Processes
- The management level concepts for the five service strategy processes
- Objectives of each process
- Scope of each process
- Purpose of each process
- Service Strategy Principles
- The four Ps of Service Strategy
- Deciding on a Service Strategy
- Using source strategies and service economics
- Governance
- Analysing IT governance
- Setting strategy by leveraging government frameworks and bodies
- Implementing Service Strategy
- Developing implementation strategies which follow the lifecycle
- Organising for Service Strategy
- Creating an organisational design using relevant departmental and development methods
- Influencing Service Strategy techniques and principles to create effective strategy
- Technology considerations
- Opportunities for service automation
- Use of technology across the lifecycle
Topic Background:
In the 1980s, the UK Government’s Central Computer and Telecommunications Agency (CCTA) developed a set of recommendations after realising private sector contracts and standard practices has begun creating their own IT management practices independently. The IT Infrastructure Library (ITIL) began as a collection of books, each covering a specific area within IT Service Management. It was created around a process model-based view of the control and management of operations. In 1989-96, the number of books in ITIL v1 grew to over 30. In the early 00s, ITIL v2 merged the books into nine “sets” that grouped related process guidelines to work alongside the different aspects of IT management, IT applications and IT services. It was updated in 2007 and then again in 2011, giving us ITIL v3, with five volumes.
Accreditations:
This ITIL Online Service Strategy training course is accredited by BCS.
FAQs
Is this course accredited?
This ITIL Online Service Strategy training course is accredited by BCS.
Does this course include exams?
Yes, this ITIL Online Training Course includes the Service Strategy exam.
What is the structure of the exams?
The ITIL Online Service Strategy exam is scenario-based.
Are there any pre-requisites for the course?
It is required that delegates complete and pass the ITIL Foundation course and exam before enrolling onto this course.
How long until I receive the course confirmation details?
If you purchase the course online, you will receive you welcome pack immediately after making the payment. If you purchase the course through one of our learning advisors on call, your account will be set up within one business working day.
How long do I have access to the materials for?
You will have access to the materials for 90 days from the day of booking.
Who provides this course?
We provide all of our courses, which are created by our dedicated in-house online training team.
What support do you offer?
Our customer service department is available 24 hours a day, answering questions and offering support around the clock
What is online training?
Online training, also known as computer-based training (CBT), eLearning and distance learning is a form of training that takes place solely on the internet, using audio, video and graphics.
What’s Included?
- 24/7 access for 90 Days to the online training course enabling you to study anytime, anywhere.
- Interactive and engaging online training modules designed based on time tested methodologies for effective learning.
- Easy to use online interface with navigation videos and tools to assist you in every step of your learning experience.
- Technical, administrative and tutor support through our online Support suite.
- Discussion Forums to interact with other online students.
- Personal Performance Dashboard giving you a snapshot of your real time progress.
- Training Modules/Videos
- Module Assessments to test your subject knowledge at each stage
- Mock Examinations - timed and scored like your final certification examination to provide you
- *Free Global Live Sessions - online live sessions designed to bridge the gap between online self-learning and the benefit of having tutor support in class. GLS are interactive online video conferences conducted for you to get subject related assistance from our experienced trainers.
- Walk-in Clinic - Face to face sessions to interact with tutors in one of our training centres.
- Study Schedule
- Certification Exam
*Subject to availability of the specific training in the specific city.
Exam Structure
ITIL Service Strategy Online Training Course Exam details:
- Mulitiple-choice, scenario-based, gradient-scored questions
- 1 ½ hour duration
- 8 questions
- 70% pass mark
About This Product
All of our ITIL online courses are created by us, for us and never outsourced, ensuring the highest quality in eLearning courses. Each eLearning course is handmade by our dedicated in-house team, who spend months researching and constructing each ITIL course they produce. The online courses are written with guidance from our expert trainers with over 5 years of experience in ITIL, giving our distance learning courses a professional edge that delivers you the latest knowledge and understanding in a more relaxed and convenient environment.
Rather than the usual ‘question and answer’ format, our ITIL online training courses are interactive and engaging, allowing you to get the best learning experience possible. This has also been proven to increase memory retention, which is one of the main reasons behind our high exam pass rates in ITIL online training. Our team take extra care to ensure our online courses are as detailed and up to date as possible, resulting in us becoming one of the leading providers of ITIL online training and ITIL eLearning courses.
The ITIL® courses on this page are offered by The Knowledge Academy ATO of AXELOS Limited. ITIL® is a registered trademark of AXELOS Limited. All rights reserved.
Who is this course for?
ITIL Online Service Strategy Training Course with Exam is intended for those looking to learn about the Service Strategy Training area of IT Service Management to gain the certifications needed for a career or just to improve on their understanding. This ITIL Online Training Course is specifically intended for those with busy schedules that require the flexibility to study in their own time.
This Certification is most suited for:
- IT support engineers looking to specialise in network support and management
- Network Engineers
- IT professionals looking for a widely regarded industry-specific qualification
- Executive and Directors of IT department
By choosing online learning instead of a classroom based course, it eliminates the need for time away from work, saving you valuable time and money. It is also ideal for those with tight schedules as our distance learning gives you 90 days access, meaning it can be picked up whenever you have the time. As all you need for this course is an internet connection, this course can be studied from home, meaning you can study in a more comfortable environment, also saving on travel costs.
Requirements
It is required that delegates complete and pass the ITIL Foundation course and exam before enrolling onto this course.
Questions and answers
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Provider
Training Deals is one of the largest globally accredited organisation. They have provided high-quality training for over 100,000 delegates worldwide in over 230 countries/territories and over 1000 locations. The training provider is accredited by key leading authorities including AXELOS, APMG, BCS, ICASA, PMI, PeopleCert and much more. They have the most experienced trainers in the industry and they are very proud of that feat. Their trainers are highly skilled in their subject areas and are uniquely positioned to provide delegates with deep industry experience. They are motivated to transfer knowledge through practical support pre-training and post training to provide delegates with additional support outside the classroom environment.
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Legal information
This course is advertised on Reed.co.uk by the Course Provider, whose terms and conditions apply. Purchases are made directly from the Course Provider, and as such, content and materials are supplied by the Course Provider directly. Reed is acting as agent and not reseller in relation to this course. Reed's only responsibility is to facilitate your payment for the course. It is your responsibility to review and agree to the Course Provider's terms and conditions and satisfy yourself as to the suitability of the course you intend to purchase. Reed will not have any responsibility for the content of the course and/or associated materials.
