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ITIL® Intermediate (SS, SD, ST, SO, CSI)

Service Lifecycle Modules SS, SD, ST, SO & CSI Training + Exams

e-Careers

Summary

Price
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Finance options

Flexible payment options available - study from as little as £183.34 a month with 0% interest
Study method
Online
Duration
1 year · Self-paced
Certification
ITIL v3 Intermediate Level
Professional certification What's this?
Additional info
  • Exam(s) / assessment(s) is included in price

Overview

ITIL® is an acronym for Information Technology Infrastructure Library and is utilised by individuals and organisations worldwide across many industries.

ITIL is an IT Service Management framework that guides businesses to design and deliver IT solutions which will benefit both themselves and their customers.

ITIL is the number one solution framework and approach to service management in the world. The principles in ITIL will help you in your career as ITIL is the most widely recognised approach to IT Service Management.

Fully prepare to take on the ITIL Managing Across the Lifecycle qualification with this ITIL Intermediate Service Lifecycle Training & Exam Package that is most relevant to those who have, or are looking to manage or lead various teams in an ITIL lifecycle.

What’s Included?

  • ITIL Service Strategy Training & Exam Package
  • ITIL Service Design Training & Exam Package
  • ITIL Service Transition Training & Exam Package
  • ITIL Service Operation Training & Exam Package
  • ITIL Continual Service Improvement Training & Exam Package

Who are e-Careers?

E-Careers are an experienced market leader in online education with the widest range of accredited courses from trusted awarding bodies. With a variety of options available, our course specialists will make sure you enrol on the course that’s right for you.

Hand-picked, expert tutors will guide you through your chosen programme and technical support is always on hand to give you a smooth learning experience. E-Careers have helped over 400,000 people achieve their goals, see what they thought of us by searching e-Careers in TrustPilot and see what we could do for you today.

E-Careers are an officially licenced ITIL affiliate.

Are you interested in improving your Service Management knowledge? Get in touch with us today and we will give you expert guidance as to the best option for you.

Click ‘Enquire Now’ to speak to one of our experts who will guide you through the enrollment process. We are also able to offer Supercard as part of our package, speak to one of our advisors today to find out more.

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Key Benefits of Supercard*

  • Completely free mobile phone & gadget insurance worth £15 per month
  • Free night in a luxury hotel
  • Free return flight to one of 13 European destinations
  • Free week’s accommodation in the sun for up to 4 people
  • Free 12-month Gourmet Society membership
  • Up to 40% off cinema

*T&C’s apply.

Certification

ITIL v3 Intermediate Level

Axelos (accredited by PEOPLECERT) logo

Course media

Description

Course Units

ITIL Service Strategy

  • Course Introduction
  • Service Strategy
  • Service & Strategy
  • Service Management as a Practice
  • Organising & Sourcing
  • Implementation

ITIL Service Design

  • Course Introduction
  • Service Design
  • Service Design Activities
  • Service Design Processes
  • Technology, Organisation & Implementation

ITIL Service Transition

  • Course Introduction
  • Service Transition
  • Service Transition Processes
  • Common Service Transition Activities
  • Structure, Technology & Implementation

ITIL Service Operation

  • Course Introduction
  • IT Service Lifecycle Service Operation
  • Service Operation Processes
  • Common Service Operation Activities
  • Service Operation Functions
  • Technical Considerations

ITIL Continual Service Improvement

  • Course Introduction
  • Continual Service Improvement
  • Step Improvement Process
  • Reporting, Methods & Technology
  • CSI Organisation & Implementation

All Exams have the following format:

  • Multiple Choice
  • 8 questions
  • 40 marks available
  • 28 marks required to pass (70%)
  • Closed book
  • 90 minutes’ duration

Who is this course for?

Anyone who holds the ITIL® Foundation Certification and needs a sure-fire route to success in fully understanding the complete ITIL® lifecycle. The Service Lifecycle track is usually one undertaken by management or a team leader whose role requires management of different areas or work across different teams needed to deliver quality service management practices.

Requirements

To sit the examinations in this package, students must have completed their ITIL® Foundation Examination and passed it.

Career path

Upon completion of this package, students will have a complete understanding of the ITIL® Service Lifecycle. Once the examinations for each course have been passed the student will be able to take the Managing Across the Lifecycle course. They will also be able to function in a plethora of service management, IT and analyst roles earning an average salary of £45,000.
Source: PayScale

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Legal information

This course is advertised on reed.co.uk by the Course Provider, whose terms and conditions apply. Purchases are made directly from the Course Provider, and as such, content and materials are supplied by the Course Provider directly. Reed is acting as agent and not reseller in relation to this course. Reed's only responsibility is to facilitate your payment for the course. It is your responsibility to review and agree to the Course Provider's terms and conditions and satisfy yourself as to the suitability of the course you intend to purchase. Reed will not have any responsibility for the content of the course and/or associated materials.

FAQs

Study method describes the format in which the course will be delivered. At Reed Courses, courses are delivered in a number of ways, including online courses, where the course content can be accessed online remotely, and classroom courses, where courses are delivered in person at a classroom venue.

CPD stands for Continuing Professional Development. If you work in certain professions or for certain companies, your employer may require you to complete a number of CPD hours or points, per year. You can find a range of CPD courses on Reed Courses, many of which can be completed online.

A regulated qualification is delivered by a learning institution which is regulated by a government body. In England, the government body which regulates courses is Ofqual. Ofqual regulated qualifications sit on the Regulated Qualifications Framework (RQF), which can help students understand how different qualifications in different fields compare to each other. The framework also helps students to understand what qualifications they need to progress towards a higher learning goal, such as a university degree or equivalent higher education award.

An endorsed course is a skills based course which has been checked over and approved by an independent awarding body. Endorsed courses are not regulated so do not result in a qualification - however, the student can usually purchase a certificate showing the awarding body's logo if they wish. Certain awarding bodies - such as Quality Licence Scheme and TQUK - have developed endorsement schemes as a way to help students select the best skills based courses for them.
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