ITIL® Intermediate CSI

About ITIL

ITIL® is an acronym for Information Technology Infrastructure Library and is utilised by individuals and organisations worldwide across many industries.

ITIL is an IT Service Management framework that guides businesses to design and deliver IT solutions which will benefit both themselves and their customers.

ITIL is the number one solution framework and approach to service management in the world. The principles in ITIL will help you in your career as ITIL is the most widely recognised approach to IT Service Management.

The principles in ITIL will help you in your career through global recognition, which brings exceptional employment opportunities, making ITIL a worthy addition to any CV in the IT industry.

Use ITIL® to improve company IT service operations by utilising the world's number one service management framework with the ITIL® Continual Service Improvement course and get certified with one more step towards the ITIL® Expert level.

Who are e-Careers?

E-Careers are an experienced market leader in online education with the widest range of accredited courses from trusted awarding bodies. With a variety of options available, our course specialists will make sure you enrol on the course that’s right for you.

Hand-picked, expert tutors will guide you through your chosen programme and technical support is always on hand to give you a smooth learning experience. E-Careers have helped over 400,000 people achieve their goals, see what they thought of us by searching e-Careers in TrustPilot and see what we could do for you today.

E-Careers are an officially licenced ITIL affiliate.

Are you interested in validating your Service Management knowledge? Get in touch with us today and we will give you expert guidance as to the best option for you.

Click ‘Enquire Now’ to speak to one of our experts who will guide you through the enrollment process. We are also able to offer Supercard as part of our package, speak to one of our advisors today to find out more.

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Key Benefits of Supercard*

• Completely free mobile phone & gadget insurance worth £15 per month
• Free night in a luxury hotel
• Free return flight to one of 13 European destinations
• Free week’s accommodation in the sun for up to 4 people
• Free 12-month Gourmet Society membership
• Up to 40% off cinema

*T&C’s apply.

The ITIL® Intermediate Continual Service Improvement certification demonstrates expertise in ITIL® service improvement modules and the processes, function and activities involved in CSI. Helping any student to understand the importance of a continuous service improvement program and how to implement one.

• Placing continual service improvement in context to other ITIL lifecycle elements.
• The principles and processes behind ITIL CSI and how they must be applied to service delivery programs.
• How to implement the organisational and operational changes required for a continual service management program.
• Technical considerations when designing and implementing ITIL CSI plans.
• Identifying challenges and risk factors that could affect ITIL CSI plans and recommendations.

Anyone who has passed the ITIL® Foundation and is looking to embark on a journey that will take them deeper into the ITIL® framework. It is an Intermediate level course for CIO’s, IT Service Managers and other senior IT managers.

To take the CSI exam, you must have passed the ITIL® Foundation Examination. There are no pre-requisites to take the course but we recommend you have a good knowledge of service management and have taken the ITIL® Foundation course.

Once the CSI exam has been passed you will be able to function in job roles such as:
• Support Manager
• Service Transition Manager.
• IT Service Manager
• Service Delivery Manager

The course counts as three of the necessary 17 credits to move onto Managing Across the Lifecycle course which leads to the title of “ITIL® Expert”.

These roles usually come with an average salar