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IT Support Technician Essentials

CPD Accredited | Free PDF & Hard Copy Certificate included | Free Retake Exam | Lifetime Access

Training Express Ltd


£12 inc VAT
Study method
2 hours · Self-paced
Access to content
Lifetime access
No formal qualification
10 CPD hours / points
  • Digital certificate - Free
  • Hard copy certificate - Free
Additional info
  • Exam(s) / assessment(s) is included in price
  • Tutor is available to students

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Immerse yourself in the vast realm of IT support, gaining insights into its pivotal role in modern business landscapes. As you progress, you will go into the intricacies of computer hardware and software, honing your expertise in the technologies that power today's digital world. Navigate the complex web of networking fundamentals, mastering the connectivity that underpins our interconnected society.

Elevate your skills further with a deep dive into system administration, cultivating the ability to orchestrate seamless digital infrastructures. Explore the ever-evolving landscape of cybersecurity, arming yourself with the knowledge to safeguard against digital threats. Beyond technical prowess, our course places a premium on your professional development, instilling vital career skills that set you apart in the competitive IT landscape.

Prepare to troubleshoot software and hardware challenges with confidence, equipped with a robust skill set honed through hands-on experiences. As you progress, unlock the mysteries of storage and cloud computing, empowering you to navigate the future of IT seamlessly.

Key Features

  • CPD Accredited
  • FREE PDF + Hardcopy certificate
  • Fully online, interactive course
  • Self-paced learning and laptop, tablet and smartphone-friendly
  • 24/7 Learning Assistance
  • Discounts on bulk purchases


10 CPD hours / points
Accredited by CPD Quality Standards

Course media



Course Curriculum

  • Module 01: Introduction to IT Support Technician
  • Module 02: Computer Hardware and Software
  • Module 03: Networking Fundamentals
  • Module 04: System Administration
  • Module 05: Cybersecurity Basics
  • Module 06: Professional Development and Career Skills
  • Module 07: Troubleshooting Software and Hardware Issues
  • Module 08: Storage and Cloud Computing

Learning Outcomes

  • Identify and analyse computer hardware components for efficient troubleshooting.
  • Apply networking fundamentals to establish and maintain robust connections.
  • Execute system administration tasks for seamless IT infrastructure management.
  • Implement cybersecurity basics to safeguard digital assets effectively.
  • Demonstrate proficiency in troubleshooting software and hardware issues.
  • Navigate storage and cloud computing, leveraging them for enhanced data management.


This course is CPD Quality Standards (CPD QS) accredited, providing you with up-to-date skills and knowledge and helping you to become more competent and effective in your chosen field.


After completing this course, you will get a FREE Digital Certificate from Training Express.

Who is this course for?

  • Individuals aspiring to enter the IT support field.
  • IT professionals seeking to broaden their skill set.
  • Students pursuing a career in information technology.
  • Career changers exploring opportunities in IT.
  • Those looking to enhance their cybersecurity knowledge.
  • Professionals wanting to deepen their understanding of system administration.
  • Tech enthusiasts eager to master computer hardware and software.
  • Anyone keen on advancing their career in IT support.

Career path

  • IT Support Technician
  • Help Desk Analyst
  • Network Support Specialist
  • System Administrator
  • Cybersecurity Analyst
  • Cloud Support Engineer

Questions and answers

Currently there are no Q&As for this course. Be the first to ask a question.


Digital certificate

Digital certificate - Included

Once you’ve successfully completed your course, you will immediately be sent a FREE digital certificate.

Hard copy certificate

Hard copy certificate - Included

Also, you can have your FREE printed certificate delivered by post (shipping cost £3.99 in the UK).
For all international addresses outside of the United Kingdom, the delivery fee for a hardcopy certificate will be only £10.
Our certifications have no expiry dates, although we do recommend that you renew them every 12 months.


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What does study method mean?

Study method describes the format in which the course will be delivered. At Reed Courses, courses are delivered in a number of ways, including online courses, where the course content can be accessed online remotely, and classroom courses, where courses are delivered in person at a classroom venue.

What are CPD hours/points?

CPD stands for Continuing Professional Development. If you work in certain professions or for certain companies, your employer may require you to complete a number of CPD hours or points, per year. You can find a range of CPD courses on Reed Courses, many of which can be completed online.

What is a ‘regulated qualification’?

A regulated qualification is delivered by a learning institution which is regulated by a government body. In England, the government body which regulates courses is Ofqual. Ofqual regulated qualifications sit on the Regulated Qualifications Framework (RQF), which can help students understand how different qualifications in different fields compare to each other. The framework also helps students to understand what qualifications they need to progress towards a higher learning goal, such as a university degree or equivalent higher education award.

What is an ‘endorsed’ course?

An endorsed course is a skills based course which has been checked over and approved by an independent awarding body. Endorsed courses are not regulated so do not result in a qualification - however, the student can usually purchase a certificate showing the awarding body’s logo if they wish. Certain awarding bodies - such as Quality Licence Scheme and TQUK - have developed endorsement schemes as a way to help students select the best skills based courses for them.