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Front Desk Operations Management
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CPD QS Accredited + FREE Certificate | Top Career Prep Course | Job Skills | Expert Support & Lifetime Access

Summary

Price
£14.99 inc VAT
Study method
Online
Duration
8 hours · Self-paced
Access to content
Lifetime access
Qualification
No formal qualification
CPD
10 CPD hours / points
CPD What's this?
Certificates
  • Digital Certificate - Free
  • Hard copy Certificate - £9.99
Assessment details
  • Front Desk Operations Management (included in price)
Additional info
  • Tutor is available to students

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AI Overview

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This comprehensive Front Desk Operations Management course equips learners with the essential skills to excel in office administration and customer service roles. Covering a wide range of topics, from business etiquette and telephone handling to scheduling meetings and managing records, this course empowers students to become confident and efficient front desk professionals.

Designed for aspiring receptionists, administrative assistants, and office coordinators, the course covers key competencies such as effective communication, time management, and invoicing. Learners will develop the ability to handle diverse administrative duties with ease, from organising travel arrangements to coordinating meetings and conferences. With a focus on creating a lasting positive impression, the course helps participants enhance their customer service and organisational abilities.

Featuring 16 structured modules, the course is suitable for individuals looking to start a career in office administration or refine their existing skills. The self-paced online delivery allows for maximum flexibility, making it an ideal choice for learners balancing work, life, and professional development commitments. Additionally, the course is accredited for 10 CPD hours, making it valuable for professionals seeking to fulfil their continuing education requirements.

Whether you're an aspiring front desk professional or an experienced administrative assistant, this comprehensive course equips you with the knowledge and skills to excel in your role and contribute to the smooth operation of any organisation.

Overview

⌘ Front Desk Brilliance: The Art of First Impressions! ⌘

Sarah walked into a grand office, greeted warmly by a confident front desk professional who managed calls, schedules, and clients effortlessly. Want to be the face of an organisation? This Front Desk Operations Management course prepares you to handle communication, planning, and administrative tasks smoothly. Elevate your career today!

A well-managed Front Desk is the backbone of any business, ensuring smooth communication, efficient scheduling, and excellent customer service. This course covers telephone handling, business etiquette, diary management, invoicing, and more. Learn to represent your organisation with professionalism and confidence. Whether managing meetings or organising travel, you’ll develop the ability to handle administrative duties with ease. Enhance your ability to create great first impressions while efficiently managing office operations. Whether you are starting out or looking to refine your abilities, this course sets the foundation for success in office administration.

Step into a confident, organised, and customer-focused role at the Front Desk—enrol today!

Learning Outcomes

After completing this course, you will be able to:

  • Manage Front Desk operations efficiently, including calls, emails, and schedules.
  • Maintain a professional and welcoming office environment that enhances customer experience.
  • Handle business communication, record-keeping, and correspondence effectively.
  • Organise travel, meetings, and conferences with precision.
  • Develop time management strategies to boost office productivity.

Certificates

Digital Certificate

Digital certificate - Included

FREE Digital PDF Certificate from Study Booth

Hard copy Certificate

Hard copy certificate - £9.99

You must pay £9.99 (inside the UK)
For international students must Pay £14.99

Assessment details

Front Desk Operations Management

Included in course price

To simplify the evaluation and accreditation procedure for students, we offer an automated assessment system. You'll have immediate access to a custom-created MCQ test or assignment after completing this course. The results will be immediately evaluated, and the score will be shown for your assessment. Each test will have a passing mark of 60%.

CPD

10 CPD hours / points
Accredited by CPD Quality Standards

Course media

Description

The Front Desk is the first point of contact for any organisation, making it essential to maintain professionalism and efficiency. This course guides you through the key responsibilities of a Front Desk professional, from business etiquette and telephone handling to scheduling meetings and managing office records. Learn to handle customer interactions, coordinate travel arrangements, and support administrative functions effortlessly. With structured lessons covering communication, time management, and invoicing, you’ll gain confidence in running an efficient Front Desk. Whether stepping into a new role or refining your approach, this course helps you create a lasting impression.

The following modules are included in the course:

  • Module 01: Introduction to Admin Support Assistant
  • Module 02: Business Telephone Skills
  • Module 03: Representing Your Boss and Company
  • Module 04: Business Etiquette
  • Module 05: Mail Services and Shipping
  • Module 06: Travel Arrangements
  • Module 07: Organising Meeting and Conferences
  • Module 08: Diary Management and Note taking
  • Module 09: Time Management
  • Module 10: Record Keeping and Filing Systems
  • Module 11: Business Writing Skills
  • Module 12: Organisational Skills
  • Module 13: Communication Skills
  • Module 14: Customer Service
  • Module 15: Effective Planning and Scheduling
  • Module 16: Invoicing/Petty Cash

Who is this course for?

  • Aspiring Front Desk professionals looking to start a career in office administration.
  • Receptionists wanting to enhance their organisational and customer service abilities.
  • Administrative assistants looking to refine office management and planning.
  • Secretaries and office coordinators aiming to improve efficiency and professionalism.
  • Entrepreneurs who manage their own Front Desk and business operations.

Requirements

This course welcomes students from all backgrounds and does not require any academic qualifications for enrolment.

Career path

  • Front Desk Receptionist (£19,000 - £25,000 per year)
  • Office Administrator (£21,000 - £30,000 per year)
  • Executive Assistant (£25,000 - £45,000 per year)
  • Customer Service Coordinator (£22,000 - £32,000 per year)
  • Business Support Officer (£24,000 - £35,000 per year)

Become the confident face of an organisation—take the next step in your Front Desk career today!

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Legal information

This course is advertised on Reed.co.uk by the Course Provider, whose terms and conditions apply. Purchases are made directly from the Course Provider, and as such, content and materials are supplied by the Course Provider directly. Reed is acting as agent and not reseller in relation to this course. Reed's only responsibility is to facilitate your payment for the course. It is your responsibility to review and agree to the Course Provider's terms and conditions and satisfy yourself as to the suitability of the course you intend to purchase. Reed will not have any responsibility for the content of the course and/or associated materials.

FAQs

Study method describes the format in which the course will be delivered. At Reed Courses, courses are delivered in a number of ways, including online courses, where the course content can be accessed online remotely, and classroom courses, where courses are delivered in person at a classroom venue.

CPD stands for Continuing Professional Development. If you work in certain professions or for certain companies, your employer may require you to complete a number of CPD hours or points, per year. You can find a range of CPD courses on Reed Courses, many of which can be completed online.

A regulated qualification is delivered by a learning institution which is regulated by a government body. In England, the government body which regulates courses is Ofqual. Ofqual regulated qualifications sit on the Regulated Qualifications Framework (RQF), which can help students understand how different qualifications in different fields compare to each other. The framework also helps students to understand what qualifications they need to progress towards a higher learning goal, such as a university degree or equivalent higher education award.

An endorsed course is a skills based course which has been checked over and approved by an independent awarding body. Endorsed courses are not regulated so do not result in a qualification - however, the student can usually purchase a certificate showing the awarding body's logo if they wish. Certain awarding bodies - such as Quality Licence Scheme and TQUK - have developed endorsement schemes as a way to help students select the best skills based courses for them.
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