Fraud Detection & Prevention Training

Master the art of protecting your organisation and customers from fraudulent activities in the realm of customer service. Learn essential techniques, strategies, and best practices to prevent customer service frauds. Join our Customer Service Fraud Prevention Training and become a trusted defender of your company's integrity.

Learning outcomes:

• Understand the various types of customer service frauds and their impact on businesses and customers.
• Identify potential red flags and suspicious activities that indicate customer service fraud.
• Implement effective prevention measures to safeguard customers and your organisation against fraudulent activities.
• Develop the skills to investigate and gather evidence related to customer service fraud incidents.
• Establish robust fraud response protocols to mitigate the impact of fraudulent activities on your organisation.

Certificate of Completion (PDF)

Digital certificate - Included

Certificate of Completion (Hard Copy)

Hard copy certificate - £9.99

Prevention of fraud in customer service is crucial for maintaining trust and protecting businesses. Our Customer Service Fraud Prevention Training equips individuals with knowledge and strategies to identify and combat fraudulent activities, ensuring a robust framework for protecting customers and preventing fraudulent activities.

Curriculum breakdown:

• Module 01: Becoming a Fraud Investigator
• Module 02: Managing Risk and Identifying Fraud
• Module 03: The Principles of Fraud Prevention
• Module 04: Detecting Fraud and Finding Evidence
• Module 05: Fraud Investigation and Response
• Module 06: UK Laws and Legislation Regarding Fraud

• Customer service professionals seeking to enhance their knowledge and skills in preventing customer service frauds.
• Managers and supervisors responsible for overseeing customer service operations and ensuring fraud prevention measures are in place.
• Fraud prevention specialists interested in understanding the unique challenges and strategies related to customer service frauds.
• Business owners and executives who recognise the importance of protecting their customers and organisation from fraudulent activities in the customer service domain.

• Fraud Analyst: £25,000 - £45,000 per year
• Compliance Officer: £30,000 - £60,000 per year
• Forensic Accountant: £35,000 - £70,000 per year
• Cybersecurity Analyst (specializing in fraud prevention): £30,000 - £65,000 per year
• Internal Auditor (with a focus on fraud detection): £35,000 - £70,000 per year
• Financial Investigator: £40,000 - £80,000 per year

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