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ENTRY LEVEL-IT Helpdesk Support cover image

ENTRY LEVEL-IT Helpdesk Support
Training Express Ltd

3 Courses Bundle | CPD Accredited | Free PDF & Hard Copy Certificate included | Free Retake Exam | Lifetime Access

Summary

Price
£21 inc VAT
Study method
Online
Duration
12 hours · Self-paced
Access to content
Lifetime access
Qualification
No formal qualification
CPD
30 CPD hours / points
CPD What's this?
Certificates
  • Digital certificate - Free
  • Hardcopy Certificate - Free
Assessment details
  • Multiple Choice Question (MCQ) (included in price)
Additional info
  • Tutor is available to students
2 students purchased this course

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Overview

✩ Trusted by Over 10K Business Partners & 1 Million Students Around the World! ✩

[Updated 2025]

Ever imagined being the tech-savvy problem solver everyone relies on? With over 1.5 million people employed in the UK’s digital tech sector and IT support roles growing by 11% year-on-year, this is the time to step into a future-proof industry. This course is your way into the world of IT, tech support, and cyber safety—fields full of chances to grow and earn. Whether you want to explore “Functional Skills IT Level 2”, dive into “Service Helpdesk”, or gain essential “Cyber Security Awareness Training”, this course bundle sets the foundation.

UK businesses are increasingly investing in IT teams, especially those who understand both systems and threats. Start your journey into a high-demand sector, and gain access to job roles that pay well and stay in demand. Let this bundle sharpen your abilities in “Functional Skills IT”, “Service Helpdesk”, and “Cyber Security”. With “IT training”, “digital skills”, “tech support”, “cyber awareness”, “IT level 2”, “cyber security UK”, and “helpdesk support”, you're not just learning—you’re preparing for success. Discover how “IT courses” and “technical support training” can open doors in today’s fast-moving digital world

Learning Outcomes

  • Understand IT software and systems at a basic level.
  • Learn to solve common tech issues in work settings.
  • Discover how to support users with service helpdesk tools.
  • Recognise online threats and report suspicious cyber activity.
  • Gain confidence in using digital tools and applications.
  • Improve communication and problem-solving in tech support.

Key Features of IT Helpdesk Support Bundle

  • CPD Accredited IT Helpdesk Support Course
  • Instant PDF certificate
  • Fully online, interactive IT Helpdesk Supportcourse
  • Self-paced learning and laptop, tablet, smartphone-friendly
  • 24/7 Learning Assistance
  • Discounts on bulk purchases

Enrol now in this IT Helpdesk Support Bundle course to excel!

Certificates

Digital certificate

Digital certificate - Included

Once you’ve successfully completed your course, you will immediately be sent a FREE digital certificate.

Hardcopy Certificate

Hard copy certificate - Included

Hardcopy Certificate (UK Delivery):

For those who wish to have a physical token of their achievement, we offer a high-quality, printed certificate. This hardcopy certificate is also provided free of charge. However, please note that delivery fees apply. If your shipping address is within the United Kingdom, the delivery fee will be only £3.99.

Hardcopy Certificate (International Delivery):

For all international addresses outside of the United Kingdom, the delivery fee for a hardcopy certificate will be only £10.

Assessment details

Multiple Choice Question (MCQ)

Included in course price

CPD

30 CPD hours / points
Accredited by CPD Quality Standards

Course media

Description

IT Helpdesk Support Curriculum

  • Course 01: Functional Skills IT Level 2
  • Course 02: Service Helpdesk & Technical Support
  • Course 03: Cyber Security Awareness Training

Accreditation

This IT Helpdesk Support bundle courses are CPD accredited, providing you with up-to-date skills and knowledge and helping you to become more competent and effective in your chosen field.

Certification

Once you’ve successfully completed your IT Helpdesk Support course, you will immediately be sent a digital certificate. Also, you can have your printed certificate delivered by post (shipping cost £3.99).

Who is this course for?

This course is ideal for all employees or anyone who genuinely wishes to learn more about IT Helpdesk Support basics.

  • Individuals new to IT who want to understand key digital skills.
  • Those aiming for helpdesk or support technician job roles.
  • People looking to improve their cyber safety knowledge at work.
  • Students or school leavers exploring modern digital careers.
  • Anyone seeking to upgrade their IT knowledge for better job prospects.

Requirements

No prior degree or experience is required to enrol in this course.

Career path

This IT Helpdesk Support Course will help you to explore avariety of career paths in the related industry.

  • IT Support Technician – £20K to £32K/year.
  • Cyber Security Analyst – £30K to £55K/year.
  • Helpdesk Specialist – £22K to £35K/year.
  • Technical Support Agent – £21K to £30K/year.
  • IT Administrator – £25K to £40K/year.

Questions and answers

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Legal information

This course is advertised on Reed.co.uk by the Course Provider, whose terms and conditions apply. Purchases are made directly from the Course Provider, and as such, content and materials are supplied by the Course Provider directly. Reed is acting as agent and not reseller in relation to this course. Reed's only responsibility is to facilitate your payment for the course. It is your responsibility to review and agree to the Course Provider's terms and conditions and satisfy yourself as to the suitability of the course you intend to purchase. Reed will not have any responsibility for the content of the course and/or associated materials.

FAQs

Study method describes the format in which the course will be delivered. At Reed Courses, courses are delivered in a number of ways, including online courses, where the course content can be accessed online remotely, and classroom courses, where courses are delivered in person at a classroom venue.

CPD stands for Continuing Professional Development. If you work in certain professions or for certain companies, your employer may require you to complete a number of CPD hours or points, per year. You can find a range of CPD courses on Reed Courses, many of which can be completed online.

A regulated qualification is delivered by a learning institution which is regulated by a government body. In England, the government body which regulates courses is Ofqual. Ofqual regulated qualifications sit on the Regulated Qualifications Framework (RQF), which can help students understand how different qualifications in different fields compare to each other. The framework also helps students to understand what qualifications they need to progress towards a higher learning goal, such as a university degree or equivalent higher education award.

An endorsed course is a skills based course which has been checked over and approved by an independent awarding body. Endorsed courses are not regulated so do not result in a qualification - however, the student can usually purchase a certificate showing the awarding body's logo if they wish. Certain awarding bodies - such as Quality Licence Scheme and TQUK - have developed endorsement schemes as a way to help students select the best skills based courses for them.
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