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    • Classroom
    • 1 day · Full-time
    • Certificate(s) included
    • 6 CPD points
    The way in which you conduct yourself on the phone at work speaks volumes about your attitude, commitment and level of professionalism. It also goes a long way towards creating the right impression of your organisation. When you get it right you not only help to meet the caller’s …
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    £375 £450
    • Classroom
    • 1 day · Full-time
    • Certificate(s) included
    • 6 CPD points
    Being assertive is essential to achieving desired outcomes, but assertiveness doesn’t come naturally to everyone. If you find it difficult to say ‘no’ or to make a persuasive case for a particular course of action then this course is for you. People who are assertive have high co …
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    £375 £450
    • 18 enquiries
    • Classroom
    • 1 day · Full-time
    • Certificate(s) included
    • 6 CPD points
    The receptionist is the face of the organisation and is therefore responsible for making an excellent first impression with guests and business partners who attend an organisation’s premises. Adopting a professional approach to this role will not only benefit your organisation bu …
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    £375 £450
    • Classroom
    • 1 day · Full-time
    • Certificate(s) included
    • 6 CPD points
    Customer service shouldn’t just be exceptional; it should be consistently exceptional. Delivering exceptional service will demonstrate a positive, determined, can-do approach that increases customer desire for your product or service. Delivering consistently exceptional customer …
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    £375 £450
    • Classroom
    • 1 day · Full-time
    • Certificate(s) included
    • 6 CPD points
    Effective communication skills are at the heart of professional success. People who can communicate well can express their needs clearly and are able to respond constructively to the needs of others. Effective communicators are able to control their voice, tone and body language. …
    Save 16%
    £375 £450

FAQs

Reed Courses advertises a large variety of Language courses which are delivered by a range of learning providers. The Language courses on offer vary in time duration and study method, with many offering tutor support. Whether you want to study for a regulated qualification, or take a Language course which provides CPD points/hours or qualifications, there are a number of learning options available.

A qualification can only be delivered by an awarding body which is regulated by a government body. The one you will most commonly see on site is OFQUAL, the government regulating body for England - but there is a different regulating body for each country in the United Kingdom, as well as the Republic of Ireland. Each regulating body maintains a list of the qualifications it regulates.

In addition to free Language courses, Reed Courses also has plenty of paid for online Language courses, designed to meet all kinds of learning goals and to suit a range of preferred study methods.

Reed Courses advertises a variety of free online Language courses. Alternatively you'll be able to enrol on an online Language course of your choosing, and study entirely online. If you'd prefer an in-person learning experience, you could take a classroom Language course where you'll be taught in a classroom at a given location. Reed Courses also advertises distance learning courses and in-company Language courses from a variety of learning providers.