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Difficult Conversations

Identify when to have a difficult conversation and the tools you need do it right.

AHR Consultants

Summary

Price
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Study method
Onsite
Duration
3 hours · Full-time
Qualification
No formal qualification
CPD
3 CPD hours / points
CPD What's this?
Additional info
  • Tutor is available to students

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Overview

This half day course can be held on your premises at a date and time to suit you (minimum of 5 delegates). It will explain how difficult conversations are integral to your people management strategy. By the end of the course you will understand how to plan a difficult conversation and the range of outcomes available to you.

CPD

3 CPD hours / points
Accredited by The CPD Certification Service

Resources

  • Training Brochure -

Description

No one likes being ‘told off’ and no one enjoys doing the telling, well most people don’t in our experience.

Managers have a responsibility to ensure that they address difficult and challenging conversations within teams in a prompt and effective manner.

From personality clashes to personal problems, this course helps you identify when you need to have difficult conversations and gives practical tools to help do it right.

Drawing on delegate’s personal experiences and giving time to prep from real life scenarios, we support you to tackle difficult conversation with confidence.

Learning outcomes

  • Understand the value of having difficult conversations
  • Know what conversations may be difficult and why
  • Be able to plan out how you want your difficult conversation to go
  • Know the range of outcomes available to you following a difficult conversation
  • Understand how your difficult conversations are integral to your people management strategy and feed into formal management procedures

Course content

  • Who is responsible, and what is the process?
  • Preparation, having the conversations, and how to follow-up
  • Basic communication skills and the four-step process

Who is this course for?

  • First line managers and team leaders
  • Newly appointed people managers
  • Experienced managers in need of a refresher
  • Managers currently facing difficult conversations within their teams

Questions and answers

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Legal information

This course is advertised on Reed.co.uk by the Course Provider, whose terms and conditions apply. Purchases are made directly from the Course Provider, and as such, content and materials are supplied by the Course Provider directly. Reed is acting as agent and not reseller in relation to this course. Reed's only responsibility is to facilitate your payment for the course. It is your responsibility to review and agree to the Course Provider's terms and conditions and satisfy yourself as to the suitability of the course you intend to purchase. Reed will not have any responsibility for the content of the course and/or associated materials.

FAQs

Study method describes the format in which the course will be delivered. At Reed Courses, courses are delivered in a number of ways, including online courses, where the course content can be accessed online remotely, and classroom courses, where courses are delivered in person at a classroom venue.

CPD stands for Continuing Professional Development. If you work in certain professions or for certain companies, your employer may require you to complete a number of CPD hours or points, per year. You can find a range of CPD courses on Reed Courses, many of which can be completed online.

A regulated qualification is delivered by a learning institution which is regulated by a government body. In England, the government body which regulates courses is Ofqual. Ofqual regulated qualifications sit on the Regulated Qualifications Framework (RQF), which can help students understand how different qualifications in different fields compare to each other. The framework also helps students to understand what qualifications they need to progress towards a higher learning goal, such as a university degree or equivalent higher education award.

An endorsed course is a skills based course which has been checked over and approved by an independent awarding body. Endorsed courses are not regulated so do not result in a qualification - however, the student can usually purchase a certificate showing the awarding body's logo if they wish. Certain awarding bodies - such as Quality Licence Scheme and TQUK - have developed endorsement schemes as a way to help students select the best skills based courses for them.
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