Training Express Ltd
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If you’ve ever considered working as a Customer Support Engineer Apprentice but felt like you lack the knowledge and skills to launch your career, this course might be what you want! The Customer Support Engineer Apprentice course will allow you to equip yourself with a solid foundation and develop more advanced skills on that foundation. Enrol today to learn all the required knowledge and skills to pursue a rewarding career in the relative industry.
The Customer Support Engineer Apprentice course is for both beginners and those already working in the field. It covers gradually from basics to advanced concepts of being a successful Customer Support Engineer Apprentice. Anyone passionate about learning can take this course and develop skills and a portfolio to have a competitive edge in the job market. Also, upon completing our Customer Support Engineer Apprentice course, you will get a widely respected accreditation and a deeper knowledge of the topic.
- Accredited by CPD
- Instant e-certificate
- Fully online, interactive course
- Self-paced learning and laptop, tablet, smartphone-friendly
- 24/7 Learning Assistance
- Module 01: Managing Interoffice Calls and Voicemail
- Module 02: Aspects of Phone Etiquette
- Module 03: Business Telephone Skills
- Module 04: Building Rapport Over the Phone
- Module 05: Inbound and Outbound Calls
- Module 06: Active Listening and Managing Tough Callers
- Module 07: Mail Services and Shipping
- Module 08: Intra Organisation Dealings
- Module 09: Problem Solving over the Phone
- Module 10: Record Keeping and Filing Systems
- Module 11: Business Writing Skills
- Module 12: Organisational Skills
- Module 13: Communication Skills
- Module 14: Customer Relationship Management
- Module 15: Effective Planning and Scheduling
- Module 16: Invoicing/Petty Cash
You will immediately be given access to a specifically crafted MCQ test upon completing an online module. For each test, the pass mark will be set to 60%.
Once you’ve successfully completed your course, you will immediately be sent a digital certificate. Also, you can have your printed certificate delivered by post (shipping cost £3.99). Our certifications have no expiry dates, although we do recommend that you renew them every 12 months.
Who is this course for?
The Customer Support Engineer Apprentice training is ideal for highly motivated individuals or teams who want to enhance their skills and efficiently skilled employees.
There are no formal entry requirements for the course, with enrollment open to anyone!
Learn the essential skills and knowledge you need to excel in your professional life with the help & guidance from our Customer Support Engineer Apprentice training.
Questions and answers
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Certificate of completion
Digital certificate - Included
Certificate of completion
Hard copy certificate - Included
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