Customer Support – Online Course – CPD Accredited
Instant Access | Includes Assessment & Certificate | UK CPD Accredited | Instant Certificate Download
Mandatory Training Group
Summary
- Exam(s) / assessment(s) is included in price
- Tutor is available to students
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Overview
Customer Support – Online Course – CPD Accredited.
Welcome to The Mandatory Training Group's online Customer Support training course. All our online training courses, programmes and qualifications are accredited by the CPD Certification Service (CPDUK).
Customer support used to mean a face-to-face conversation with a customer or a phone call. Today, technology has changed how we approach customer support. It now encompasses the internet, websites, webchats, and even smartphone apps. The customer experience begins long before the purchase is made.
With our online Customer Support training course, learners will discover the new opportunities in customer support services via the internet, but also how to use these opportunities to their advantage.
Customer Support – Online Course – CPD Accredited.
Study method – Online, self-paced
Estimated duration (Verifiable CPD hours) – 4 hours
Course format – Online (24/7 access)
Entry requirements – no prerequisites required
Assessment type – Complete end of course assessment (80% needed to pass and gain CPD certificate)
Certification/Qualification – Downloadable CPD certificate
Cost(s) of assessment and certification – Assessment and certification costs included in the course price
Course accreditation – CPD Certification Service (CPDUK)
Course access – Part-time (1-year access)
Course delivery – via desktop PC/MAC, laptops, tablets or smartphones.
Customer Support – Online Course – CPD Accredited.
CPD
Course media
Resources
- Customer Support - Online Training Course - The Mandatory Training Group UK - - download
Description
Course content
This online Customer Support training course includes the following:
- Module One: Getting Started
- Module Two: What Is Customer Service?
- Module Three: Challenges
- Module Four: Email
- Module Five: SMS
- Module Six: Webchat
- Module Seven: Multi-Channel Apps
- Module Eight: Support Ticket Apps
- Module Nine: Documentation
- Module Ten: Feedback
- Module Eleven: Be Proactive
- Module Twelve: Wrapping Up
Course aims
With our Customer Support e-learning course, learners will discover the new opportunities in customer support services via the internet, but also how to use these opportunities to their advantage.
Learning outcomes
The learning outcomes of this online Customer Support training course are to:
- Define customer service
- Know customer relations
- Know how to communicate professionally through email
- Know how to communicate professionally through text messages
- Know how to communicate professionally through webchat
- Know how to communicate professionally through multi-channel apps
- Know how to respond to support ticket apps professionally
- Know professional documentation skills
- Know how to give feedback professionally
- Know how to be professionally pro-active.
Customer Support – Online Course – CPD Accredited.
Who is this course for?
This online Customer Support training course is suitable for those who want to improve skills in taking care of the customer’s needs by providing and delivering professional, helpful, high-quality support and assistance before, during, and after the customer’s requirements are met.
Customer Support – Online Course – CPD Accredited.
Requirements
Learn anywhere, anytime on any device
You will need access to a desktop computer, laptop, tablet or smartphone device to complete these online courses. You can start, pause/stop and return to where you left off.
Our courses utilise responsive design features, making them available on any device of your choice.
Customer Support – Online Course – CPD Accredited.
Career path
Our online courses and programmes range from introductory modules at Level 1 (awareness/beginner) to advanced and expert modules up to Level 6.
Our e-learning modules count towards CPD hours for professionals in various sectors as well as meeting mandatory and statutory requirements (where relevant).
Customer Support – Online Course – CPD Accredited.
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Legal information
This course is advertised on reed.co.uk by the Course Provider, whose terms and conditions apply. Purchases are made directly from the Course Provider, and as such, content and materials are supplied by the Course Provider directly. Reed is acting as agent and not reseller in relation to this course. Reed's only responsibility is to facilitate your payment for the course. It is your responsibility to review and agree to the Course Provider's terms and conditions and satisfy yourself as to the suitability of the course you intend to purchase. Reed will not have any responsibility for the content of the course and/or associated materials.
