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Customer Service - Approved by CPD

Compliant one-on-one tutor led e-learning course, 24/7 access, Immediate certificate upon completion.

Elite Personnel Training

Summary

Price
£90 inc VAT
Or £30.00/mo. for 3 months...
Study method
Online
Duration
2 hours · Self-paced
Access to content
Lifetime access
Qualification
No formal qualification
CPD
4 CPD hours / points
CPD What's this?

Overview

Customer Service helps users define who their customers are and understand their needs. The course also enables users to learn the customer service, personal standards and premises standards process; deal with complaints with good tactics, exceed customer expectations and go the extra mile to provide excellent customer service.

Our one -on-one tutor led e-learning courses are packed with all the information needed to meet all statutory training requirements and remain compliant. Live pictures, animated graphics and the personality of the present form part of a very effective virtual learning environment.

Accredited by leading industry sector bodies

Our training courses cover:

  1. Health and Safety Training
  2. Fire Safety Training
  3. Health and Social Care Training
  4. Food Safety Training
  5. Business Skills Training

And with over 65 courses to choose from you are sure to find a course to meet your needs with Elite Personnel Training.

CPD

4 CPD hours / points
Accredited by The CPD Certification Service

Course media

Description

At Elite Personnel Training we understand that customer service is vital to the success of any business with an ever growing demand of customer focus and service this is a must have in all and every type of business.

The end user of any product or service must feel delight in the presentation delivery and manufacture of any product this course will identify the key areas of customer service to allow you to deliver good customer service each and every time.

We as consumers have become more demanding in our expectations of products and this course will aid you in customer service dealing with all aspects and will help you understand your customers and their expectations and also how to drive that into the business.

Modules

  • About the Course
  • What is Customer Service
  • The Goals of Great Customer Service
  • Discovering and Understanding Customer Needs
  • Delivering Maximum Levels of Customer Service
  • Making Customers Feel Great From the Start
  • Communication Skills
  • Non-verbal Communication and Body Language
  • Dealing with Customer Complaints

The Customer Service course is accredited by the CPD Certification Service.

Duration 75 mins*

*The course duration is based on the amount of video content shown and is rounded off. It does not account in any way for loading time or thinking time on the questions. Learners full name and valid email address are require to register for this online course, please allow 48 hrs for delivery via email of your login details.

Who is this course for?

This online Customer Service course is perfect for any owner, manager, supervisor or member of staff in any business. Be it customer facing or perhaps communicating on a phone or by email this course is still packed information that can and will if implemented correctly improve your levels of customer service & customer satisfaction.

Requirements

This course does not required a previous qualification.

System requirement.

  • Operating System: Windows 7+ or Mac OSX (10.8+)
  • Browser: A modern and up to date web browser
  • Video: Up to date video drivers
  • Memory: 1Gb+ RAM
  • Additional Software: Flash Player (latest version)
  • Download Speed: Broadband (3Mb+)

Career path

There are different paths in which your career could develop. You can be a;

  • Customer Service Team Member
  • Customer Service Supervisor
  • Contract Centre Supervisor
  • Customer Service Team Leader
  • Customer Relations Advisor
  • Hotel Manager
  • Customer Service Manager

Questions and answers

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Reviews

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Legal information

This course is advertised on reed.co.uk by the Course Provider, whose terms and conditions apply. Purchases are made directly from the Course Provider, and as such, content and materials are supplied by the Course Provider directly. Reed is acting as agent and not reseller in relation to this course. Reed's only responsibility is to facilitate your payment for the course. It is your responsibility to review and agree to the Course Provider's terms and conditions and satisfy yourself as to the suitability of the course you intend to purchase. Reed will not have any responsibility for the content of the course and/or associated materials.

FAQs

Study method describes the format in which the course will be delivered. At Reed Courses, courses are delivered in a number of ways, including online courses, where the course content can be accessed online remotely, and classroom courses, where courses are delivered in person at a classroom venue.

CPD stands for Continuing Professional Development. If you work in certain professions or for certain companies, your employer may require you to complete a number of CPD hours or points, per year. You can find a range of CPD courses on Reed Courses, many of which can be completed online.

A regulated qualification is delivered by a learning institution which is regulated by a government body. In England, the government body which regulates courses is Ofqual. Ofqual regulated qualifications sit on the Regulated Qualifications Framework (RQF), which can help students understand how different qualifications in different fields compare to each other. The framework also helps students to understand what qualifications they need to progress towards a higher learning goal, such as a university degree or equivalent higher education award.

An endorsed course is a skills based course which has been checked over and approved by an independent awarding body. Endorsed courses are not regulated so do not result in a qualification - however, the student can usually purchase a certificate showing the awarding body's logo if they wish. Certain awarding bodies - such as Quality Licence Scheme and TQUK - have developed endorsement schemes as a way to help students select the best skills based courses for them.
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