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Customer Service Manager (CRM) Career Track Diploma

Premium Career Track Skills Training | 18 Courses Bundle | 18 Free Certificates | Free Retake Exam | Lifetime Access

Training Express Ltd


£100 inc VAT
Or £33.33/mo. for 3 months...
Study method
80 hours · Self-paced
Access to content
Lifetime access
No formal qualification
80 CPD hours / points
  • Certificate of completion - Free
  • Digital Certificate - Free
Additional info
  • Exam(s) / assessment(s) is included in price
  • Tutor is available to students

1 student purchased this course

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**18 FREE CPD Accredited Certificates Included**

Elevate your customer service career with confidence. Our Customer Service Manager (CRM) Career Track Diploma equips you with essential skills to provide top-notch customer experiences, setting you apart in any industry

Embarking on the Customer Service Manager (CRM) Career Track Diploma will provide you with a comprehensive insight into the world of customer relationship management. This bundle combines essential courses from public relations and phone-based customer service to corporate risk management and positive psychology, ensuring you are equipped with the holistic knowledge required to excel in any customer-centric environment.

Crafted by industry experts, these 18 courses offer a robust foundation for those keen to understand customer behaviour, manage diverse teams, negotiate sales effectively, and handle business intelligence with finesse. With such a rich curriculum, this diploma is your passport to a. fulfilling and dynamic CRM career.

Learning Outcomes

  • Understand core concepts of Customer Relationship Management.
  • Develop strategies for effective public relations and stakeholder engagement.
  • Implement KYC procedures and AML guidelines confidently.
  • Foster equality, diversity, and cross-cultural awareness in teams.
  • Harness positive psychology principles in the workplace.
  • Manage teams, time, and corporate risks proficiently.


80 CPD hours / points
Accredited by CPD Quality Standards

Course media


How you will benefit from this Customer Service Manager (CRM) Career Track Diploma

All through this self-paced training, you will get engaging learning materials and acquire the necessary knowledge to work with various concepts to gain a competitive advantage in the employment market. Each course within this Customer Service Manager (CRM) Career Track Diploma is thoughtfully crafted to deepen your understanding of different Customer Service concepts and arm you with theoretical knowledge and skills vital to Customer Service and Support sector.

Course 01: CRM Customer Relationship Management

Dive into the fundamentals of CRM, exploring how businesses can enhance their connection with clients.

Course 02: Public Relations

Discover the art of managing public perceptions and building a positive brand image in the public's eye.

Course 03: KYC: Customer Service Agent

Understand the 'Know Your Customer' process, an essential aspect of tailoring services to individual client needs.

Course 04: Phone-Based Customer Service

Master the techniques of delivering exceptional customer service through telephone interactions.

Course 05: Sales: Psychology of Customers

Delve into the mind of the consumer, understanding their behaviours, motivations, and decision-making processes.

Course 06: Equality, Diversity and Discrimination

Gain insights into promoting workplace equality, embracing diversity, and preventing discrimination.

Course 07: AML & Financial Crime Prevention

Learn the protocols surrounding Anti-Money Laundering and strategies to prevent financial crimes.

Course 08: Cross-Cultural Awareness Training

Equip yourself with the knowledge to interact effectively with people from diverse cultural backgrounds.

Course 09: Sales Negotiation Skills

Sharpen your sales tactics, learning to negotiate deals that benefit both the business and the customer.

Course 10: Psychology of Anxiety and Stress

Understand the psychological aspects of anxiety and stress, ensuring better well-being in a workplace setting.

Course 11: Digital Product Management

Grasp the essentials of managing digital products, from ideation to delivery.

Course 12: Stakeholder Management

Learn strategies to engage with stakeholders effectively, ensuring productive collaborations.

Course 13: Corporate Risk And Crisis Management

Delve into the techniques of identifying corporate risks and managing crises proficiently.

Course 14: Performance Management

Understand the frameworks of evaluating, enhancing, and optimising individual and team performance.

Course 15: Time Management in The Workplace

Master the art of managing time efficiently, ensuring productivity and balance in the professional environment.

Course 16: Team Management

Equip yourself with the skills to lead, nurture, and manage teams for optimal outcomes.

Course 17: Business Intelligence Analyst

Dive into the world of business data, understanding how to analyse and use it for informed decision-making.

Course 18: Positive Psychology

Explore the principles of positive psychology, implementing them to foster a more fulfilling work environment.


All of our courses included in thisCustomer Service Manager (CRM) Career Track Diploma are fully CPDQS accredited, providing you with up-to-date skills and knowledge and helping you to become more competent and effective in your chosen field.


Once you’ve successfully completed the courses in this bundle, you will immediately be sent digital certificates for each course.

Who is this course for?

This Customer Service Manager (CRM) Career Track Diploma will benefit the following professionals in the customer service field, whether you are an aspiring professional or holding an experienced role in the sector.

  • Aspiring Customer Service Managers seeking a comprehensive curriculum.
  • Individuals aiming to enhance their sales negotiation skills.
  • Team leaders focusing on equality and diversity in their groups.
  • Sales agents wishing to dive deeper into customer psychology.
  • Managers wanting a grasp on corporate risk and crisis management.
  • Professionals keen on understanding business intelligence analytics.
  • Individuals striving for better time and team management.
  • Those aiming to incorporate positive psychology in their roles.


There are no formal requirements for this CustomerService Manager (CRM) Career Track Diploma to be enrolled.

Career path

This Customer Service Manager (CRM) Career Track Diploma will help you understand the fundamental knowledge required in the following career paths -

  • Customer Relationship Manager (CRM)
  • Public Relations Officer
  • Business Intelligence Analyst
  • Digital Product Manager
  • Stakeholder Engagement Coordinator
  • Corporate Risk Advisor

Questions and answers

Currently there are no Q&As for this course. Be the first to ask a question.


Certificate of completion

Hard copy certificate - Included

You will get the hard copy certificates for Free! The delivery charge of the hard copy certificate inside the UK is £3.99 each.

Digital Certificate

Digital certificate - Included


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Study method describes the format in which the course will be delivered. At Reed Courses, courses are delivered in a number of ways, including online courses, where the course content can be accessed online remotely, and classroom courses, where courses are delivered in person at a classroom venue.

CPD stands for Continuing Professional Development. If you work in certain professions or for certain companies, your employer may require you to complete a number of CPD hours or points, per year. You can find a range of CPD courses on Reed Courses, many of which can be completed online.

A regulated qualification is delivered by a learning institution which is regulated by a government body. In England, the government body which regulates courses is Ofqual. Ofqual regulated qualifications sit on the Regulated Qualifications Framework (RQF), which can help students understand how different qualifications in different fields compare to each other. The framework also helps students to understand what qualifications they need to progress towards a higher learning goal, such as a university degree or equivalent higher education award.

An endorsed course is a skills based course which has been checked over and approved by an independent awarding body. Endorsed courses are not regulated so do not result in a qualification - however, the student can usually purchase a certificate showing the awarding body's logo if they wish. Certain awarding bodies - such as Quality Licence Scheme and TQUK - have developed endorsement schemes as a way to help students select the best skills based courses for them.