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Customer Service, KYC, CDD & CRM Training - CPD Certified

Level 4 QLS Endorsed & CPD Certified| 6 in 1 Exclusive Bundle! | 170 CPD Points | Free PDF Certificate | Lifetime Access

Academy for Health & Fitness


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£31.99 inc VAT (was £35)
Offer ends 02 May 2024
Study method
Course format What's this?
25 hours · Self-paced
Access to content
Lifetime access
No formal qualification
170 CPD hours / points
  • CPD Accredited Digital Certificate - Free
  • CPD Accredited Hard Copy Certificate - £29
  • Customer Services Co-ordinator Training at QLS Level 4 - £99
Additional info
  • Exam(s) / assessment(s) is included in price
  • Tutor is available to students

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★★★ 24-Hour Flash Sale! Prices Reduced Like Never Before!! ★★★

Do you dream of a career where you build relationships, solve problems, and ensure customer satisfaction? In the UK alone, the customer service industry employs over 5 million people, with a projected growth of 10% by 2026. The "Customer Service, KYC & CRM Training" course bundle is carefully designed to meet this demand, offering a comprehensive curriculum that equips learners with the skills to excel in these crucial areas.

This comprehensive course bundle covers six key areas, beginning with foundational training in Customer Service Co-ordination. It advances into specialised KYC compliance for fraud prevention, then dives into CRM for optimising customer relationships, and highlights the significance of a Customer-friendly Environment. Further, it offers expertise in Customer Analytics for behavioural insights and equips learners to combat fraud as Customer Service Fraud Officers.

This Customer Service, KYC & CRM Training Bundle Contains 6 of Our Premium Courses for One Discounted Price:

  • ➽ Course 01: Diploma in Customer Services
  • ➽ Course 02: Diploma in Know Your Customer (KYC)
  • ➽ Course 03: Diploma in Customer Relationship Management (CRM)
  • ➽ Course 04: Customer Service & Environment
  • ➽ Course 05: Customer Analytics Training

Taking this course will not only improve your understanding and skills in customer service, KYC, and CRM but also significantly enhance your career prospects. As businesses increasingly recognise the value of customer-centric service models and compliance with regulatory standards, the demand for qualified professionals in these areas is soaring. So enrol now on this training and position yourself as a valuable asset in any customer-focused industry!

Why Choose Our Customer Service, KYC & CRM Training Course?

  • Get a chance to order a QLS Endorsed Certificate upon completion of the course
  • Get a Free Student ID Card with this training course
  • The course is Affordable and Simple to understand
  • Lifetime Access to the course materials
  • The course comes with 24/7 Tutor Support

So enrol now in this Customer Service, KYC & CRM Training Today to advance your career!



170 CPD hours / points
Accredited by CPD Quality Standards

Course media


Assessment Process of the Customer Service, KYC & CRM Training

Once you have completed all the modules on the course, you can assess your computer skills and knowledge with an optional assignment. Our expert will assess your assignment and give you feedback afterwards.

➽ Course 01: Customer Services Co-ordinator Training

  • Introduction to Customer Service
  • What's Different about Good Customer Service?
  • Customer Relationship Management
  • Customer Service Communication Strategies
  • Data Analysis in CRM
  • Deepening Customer Relationship
  • Handling Customer Complaints
  • Aspects of Phone Etiquette
  • Know Your Customer (KYC)
  • Customer Due Diligence - CDD

➽ Course 02: Know Your Customer (KYC)

  • Introduction to KYC
  • Customer Due Diligence
  • AML (Anti-Money Laundering)
  • KYC, AML and Data Privacy Regulations for Businesses Operations in the United Kingdom
  • Regulations to be Complied by Industries
  • Methods for carrying out KYC and AML and the Future of KYC Compliance

➽ Course 03: Customer Relationship Management

  • CRM Fundamentals
  • CRM Strategies
  • Data Analysis in CRM
  • CRM Databases
  • Deepening Customer Relationship
  • Handling Customer Complaints
  • Future of CRM

=========>>>>> And 2 More Courses <<<<<=========

How will I get my Certificate?

After successfully completing the course, you will be able to order your Certificates as proof of your achievement.

  • PDF Certificate: Free (Previously it was £12.99*6 = £78)

Who is this course for?

Anyone interested in learning more about the topic is advised to take this bundle. This bundle is ideal for:

  • Customer Service Executives
  • Compliance officers
  • CRM managers
  • Marketing professionals
  • Fraud analysts


You will not need any prior background or expertise to enrol in this Customer Service, KYC & CRM Training Course.

Career path

After completing this bundle, you are to start your career or begin the next phase of your career.

  • Customer Service Manager - £30,000 to £50,000
  • KYC Analyst - £25,000 to £40,000
  • CRM Specialist - £30,000 to £45,000
  • Customer Insights Analyst - £35,000 to £55,000
  • Fraud Prevention Specialist - £28,000 to £45,000
  • Customer Experience Manager - £32,000 to £60,000

Questions and answers

Currently there are no Q&As for this course. Be the first to ask a question.


CPD Accredited Digital Certificate

Digital certificate - Included

Upon passing the Course, you need to order a Digital Certificate for each of the courses inside this bundle as proof of your new skills that are accredited by CPD QS for Free

CPD Accredited Hard Copy Certificate

Hard copy certificate - £29

CPD Accredited Certificate

  • 29 GBP for Printed Hardcopy Certificate inside the UK
  • 39 GBP for Printed Hardcopy Certificate outside the UK (international delivery)

Customer Services Co-ordinator Training at QLS Level 4

Hard copy certificate - £99

After successfully completing the Diploma in Customer Services Co-ordinator Training at QLS Level 4 course, you can order an original hardcopy certificate of achievement endorsed by the Quality Licence Scheme. The certificate will be home-delivered, with a pricing scheme of —

  • 99 GBP inside the UK
  • 109 GBP (including postal fees) for international delivery


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Study method describes the format in which the course will be delivered. At Reed Courses, courses are delivered in a number of ways, including online courses, where the course content can be accessed online remotely, and classroom courses, where courses are delivered in person at a classroom venue.

CPD stands for Continuing Professional Development. If you work in certain professions or for certain companies, your employer may require you to complete a number of CPD hours or points, per year. You can find a range of CPD courses on Reed Courses, many of which can be completed online.

A regulated qualification is delivered by a learning institution which is regulated by a government body. In England, the government body which regulates courses is Ofqual. Ofqual regulated qualifications sit on the Regulated Qualifications Framework (RQF), which can help students understand how different qualifications in different fields compare to each other. The framework also helps students to understand what qualifications they need to progress towards a higher learning goal, such as a university degree or equivalent higher education award.

An endorsed course is a skills based course which has been checked over and approved by an independent awarding body. Endorsed courses are not regulated so do not result in a qualification - however, the student can usually purchase a certificate showing the awarding body's logo if they wish. Certain awarding bodies - such as Quality Licence Scheme and TQUK - have developed endorsement schemes as a way to help students select the best skills based courses for them.