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Customer Service in Long Term Care Facilities
Ed-Next
Summary
Overview
Customers are the lifeblood of virtually every business in every industry. Organizations and individuals who strive to deliver exceptional customer service are more likely to be successful. Providing good customer service is one of the most important things in healthcare. It can make a significant difference for the experiences of staff members and their residents and patients. In the private sector, having good customer service can mean the difference between being profitable or doing poorly. For public agencies, good customer service improves their ability to care for their residents, fulfill their mission and objectives, and do well on satisfaction surveys. This course introduces learners to elements of customer service in the healthcare setting.
Course media
Description
After completing this course, you should be able to:
- Identify the difference between exceptional and mediocre resident service
- Recognize why effective customer service is important for both the facility and the individual
- Recall how to communicate effectively with residents
- Define customer service best practices
- Identify how to handle upset or difficult residents.
Who is this course for?
Anybody interested in developing a good customer base.
Requirements
No prior qualification required
Career path
Career Path Application of principles learnt in this course
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Legal information
This course is advertised on reed.co.uk by the Course Provider, whose terms and conditions apply. Purchases are made directly from the Course Provider, and as such, content and materials are supplied by the Course Provider directly. Reed is acting as agent and not reseller in relation to this course. Reed's only responsibility is to facilitate your payment for the course. It is your responsibility to review and agree to the Course Provider's terms and conditions and satisfy yourself as to the suitability of the course you intend to purchase. Reed will not have any responsibility for the content of the course and/or associated materials.
FAQs
Interest free credit agreements provided by Zopa Bank Limited trading as DivideBuy are not regulated by the Financial Conduct Authority and do not fall under the jurisdiction of the Financial Ombudsman Service. Zopa Bank Limited trading as DivideBuy is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority, and entered on the Financial Services Register (800542). Zopa Bank Limited (10627575) is incorporated in England & Wales and has its registered office at: 1st Floor, Cottons Centre, Tooley Street, London, SE1 2QG. VAT Number 281765280. DivideBuy's trading address is First Floor, Brunswick Court, Brunswick Street, Newcastle-under-Lyme, ST5 1HH. © Zopa Bank Limited 2024. All rights reserved.