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Customer Service in Insurance - IF9

Sail through your IF9 course with help from the experts in CII revision!

Empower Development Ltd


£200 inc VAT
Or £66.67/mo. for 3 months...
Study method
No formal qualification

1 student purchased this course

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Deep dive into insurance law topics for the IF9 coursework and exam, with the U.K.’s only on-demand CII revision resource.

Our one-of-a-kind study solution will walk you through the IF9 course material, step-by-step, using techniques that make the content memorable, easy to understand, and fun.

To date, we've helped thousands of students get through their exams with ease.

Now, it's your turn.

What to expect: we’ll give you a thorough understanding of packaged commercial insurance policies, including what they cover, development and design, and how contracts are arranged. You’ll learn how small businesses access these types of policies, as well as policy wording, material information, and the underwriting process. Lastly, we’ll round off your knowledge with a look into renewals, alterations, and claims.

In short: we’ll walk you through everything you need to know to pass the IF8 course.

Not only that, but you’ll get the opportunity to practice exam-style multiple choice questions over and over again – before you ever set foot in the exam.

It’s normal to be nervous. But here? You’ll be prepared.


What will you learn?

Our course helps you achieve all the learning outcomes described in the London Market Underwriting Principles (IF9) unit on the CII group website. At the end of our programme, you can expect to have a solid understanding of the following key topics, amongst others:

  1. The framework for conducting business in the London market
  2. Policy wording – what it does and why it matters
  3. The role of business planning and capital setting, and why both are important
  4. Risk and how it applies to individuals and portfolios from a pricing perspective
  5. Writing business and distribution methods

With this course, you get:

  • Over 3 hours of on-demand video
  • 12 in-depth chapters covering all the key principles from the IF9 module
  • Mind maps and checklists to cover off essential learning objectives
  • Practice exam questions at the end of every chapter
  • Chapter round-up videos to summarise your learning
  • 1 hour webinar on 'What You Need to Know', specifically for IF9
  • Bonus ‘Accelerate your revision’ video, posters, and more

"Hi Sam, had my exam this morn and passed! And all I can say is wow and thank you. It was honestly so refreshing to be taught in a different way with someone explaining key terms and concepts to me. The visual were also excellent too as were the little tips you and Grace gave at the end of each chapter." - Jess

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What does study method mean?

Study method describes the format in which the course will be delivered. At Reed Courses, courses are delivered in a number of ways, including online courses, where the course content can be accessed online remotely, and classroom courses, where courses are delivered in person at a classroom venue.

What are CPD hours/points?

CPD stands for Continuing Professional Development. If you work in certain professions or for certain companies, your employer may require you to complete a number of CPD hours or points, per year. You can find a range of CPD courses on Reed Courses, many of which can be completed online.

What is a ‘regulated qualification’?

A regulated qualification is delivered by a learning institution which is regulated by a government body. In England, the government body which regulates courses is Ofqual. Ofqual regulated qualifications sit on the Regulated Qualifications Framework (RQF), which can help students understand how different qualifications in different fields compare to each other. The framework also helps students to understand what qualifications they need to progress towards a higher learning goal, such as a university degree or equivalent higher education award.

What is an ‘endorsed’ course?

An endorsed course is a skills based course which has been checked over and approved by an independent awarding body. Endorsed courses are not regulated so do not result in a qualification - however, the student can usually purchase a certificate showing the awarding body’s logo if they wish. Certain awarding bodies - such as Quality Licence Scheme and TQUK - have developed endorsement schemes as a way to help students select the best skills based courses for them.