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Customer Service For Transport

Trainers Teaching Package

LG Training


£350 inc VAT
Or £58.33/mo. for 6 months...
Study method
Distance learning
3 hours · Self-paced
No formal qualification
  • Customer service for transport - Free
Additional info
  • Exam(s) / assessment(s) is included in price

2 students purchased this course

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An accredited course you can do in your own time. This is a customer service course for people who come into contact with the public through the use of a vehicle.


This course is designed for taking care of customers' needs by providing and delivering professional, helpful, high quality service and assistance.

The course is not just for drivers who transport passengers e.g. bus drivers, taxi drivers etc it is for anyone who comes into contact with the public through the use of a vehicle - this could be delivery drivers, passenger assistants on minibuses, community transport, rail operatives and many others.

Enhance your CV and your people skills with this positive look at providing a service that stands head and shoulders above the rest.

If you are an individual the course can empower you to stand out and be an inspiration to work colleagues, management and customers.

If you are a business having a workforce that is trained to engage with customers and take care of any small problems they may have can increase sales and strengthen reputation.


  • What is good customer service?
  • Communicate effectively with customers
  • Create a positive impression
  • Develop and maintain customer service standards
  • Plan good customer service
  • Who are our customers?
  • What attitudes do we require?
  • Sleep, stress, communication
  • Re-train your brain
  • Positive mental attitude
  • Time restraints
  • Road rage
  • Making polite conversation
  • Eye contact
  • Turn a no into a yes
  • Keeping calm

Who is this course for?

LG Training packages are accredited courses for trainers to use in the training of their candidates. Upon purchase it gives the purchaser the writes to deliver this package. This is not a train the trainer course as we take it that you are already a trainer. We also do not give you any practical assistance with any of your practical delivery on the equipment you use as we take it you are familiar with using your own equipment. Once you have submitted a completed answer sheet we will issue you with a certificate to say you are permitted to deliver this accredited course. Any accredited certificates for yourself or your candidates must be issued from or accreditation centre at £10 per certificate

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Customer service for transport

Digital certificate - Included


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Study method describes the format in which the course will be delivered. At Reed Courses, courses are delivered in a number of ways, including online courses, where the course content can be accessed online remotely, and classroom courses, where courses are delivered in person at a classroom venue.

CPD stands for Continuing Professional Development. If you work in certain professions or for certain companies, your employer may require you to complete a number of CPD hours or points, per year. You can find a range of CPD courses on Reed Courses, many of which can be completed online.

A regulated qualification is delivered by a learning institution which is regulated by a government body. In England, the government body which regulates courses is Ofqual. Ofqual regulated qualifications sit on the Regulated Qualifications Framework (RQF), which can help students understand how different qualifications in different fields compare to each other. The framework also helps students to understand what qualifications they need to progress towards a higher learning goal, such as a university degree or equivalent higher education award.

An endorsed course is a skills based course which has been checked over and approved by an independent awarding body. Endorsed courses are not regulated so do not result in a qualification - however, the student can usually purchase a certificate showing the awarding body's logo if they wish. Certain awarding bodies - such as Quality Licence Scheme and TQUK - have developed endorsement schemes as a way to help students select the best skills based courses for them.