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Customer Service: Customer Retention Specialist Training
Compliance Central

Empower Your Career | CPD Accreditation | Lifetime Access | FREE PDF Certificates | Free Exam & Assessment

Summary

Price
£15 inc VAT
Study method
Online
Course format
Video
Duration
3 hours · Self-paced
Access to content
Lifetime access
Qualification
No formal qualification
CPD
10 CPD hours / points
CPD What's this?
Certificates
  • CPD Accredited PDF Certificate - Free
Assessment details
  • MCQ / Assessment (included in price)
Additional info
  • Tutor is available to students
11 students purchased this course

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AI Overview

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This comprehensive Customer Service: Customer Retention Specialist Training course equips learners with the essential skills and knowledge to excel as customer retention specialists. Designed for aspiring professionals and those already working in customer service, the course covers a wide range of topics, including the importance of customer service, strategies for boosting customer satisfaction, and techniques for dealing with difficult customers.

Learners will gain a thorough understanding of the customer service landscape, the value of customer retention, and the key tenets of total quality management. The course also delves into exceptional phone service, understanding customer needs, and avoiding common pitfalls in customer service. With a focus on practical, applicable skills, this course is an invaluable resource for those seeking to enhance their customer service expertise and advance their careers.

Suitable for both beginners and experienced professionals, this course is delivered online and can be accessed at the learner's convenience. The course is accredited for 10 CPD hours, making it a valuable investment for those in customer service roles who require ongoing professional development.

Whether you're looking to start a career in customer service or want to take your existing skills to the next level, this Customer Service: Customer Retention Specialist Training course provides the comprehensive training and support you need to succeed in this dynamic and rewarding field.

Overview

The demand for Customer Retention Specialists is on the rise, driven by the need to improve customer loyalty and reduce churn. Recent statistics indicate a 20% increase in job postings for Customer Retention Specialists in the past year. These professionals can expect to earn an average salary ranging from £25,000 to £35,000 per year, with the potential for higher earnings based on experience and industry. Their role in preserving valuable customer relationships makes them valuable assets to businesses seeking long-term success.

Are you looking to enhance your Customer Service skills? If yes, then you have come to the right place. Our comprehensive course on Customer Service will assist you in producing the best possible outcome by mastering the Customer Service skills.

The Customer Service course is for those who want to be successful. In the Customer Service course, you will learn the essential knowledge needed to become well versed in Customer Service.

Our Customer Service course starts with the basics of Customer Service and gradually progresses towards advanced topics. Therefore, each lesson of this Customer Service course is intuitive and easy to understand.

Why would you choose the Customer Service course from Compliance Central:

  • Lifetime access to Customer Service course materials
  • Full tutor support is available from Monday to Friday with the Customer Service course
  • Learn Customer Service skills at your own pace from the comfort of your home
  • Gain a complete understanding of Customer Service course
  • Accessible, informative Customer Service learning modules designed by expert instructors
  • Get 24/7 help or advice from our email and live chat teams with the Customer Service
  • Study Customer Service in your own time through your computer, tablet or mobile device
  • A 100% learning satisfaction guarantee with your Customer Service Course

Certificates

CPD Accredited PDF Certificate

Digital certificate - Included

Assessment details

MCQ / Assessment

Included in course price

CPD

10 CPD hours / points
Accredited by CPD Quality Standards

Course media

Description

★★ Customer Service: Customer Retention Specialist Training ★★

Curriculum Breakdown of the Customer Service Course

Transform your career with the Customer Retention Specialist Bundle! Perfect your skills and stand out in the employment market with our comprehensive training program. Impress potential employers and add valuable expertise to your resume. Don't wait—enrol in the Customer Retention Specialist Bundle now and take the first step towards a successful and fulfilling career!

Course Outline:

  • WHY Customer Service Is CRITICAL To Your Business!
  • Good Isn’t Good Enough!
  • We Are ALL in the “Helping Field”
  • Providing “Concierge” Level Of Service
  • The 5 Tenets Of TQM
  • How To Boost Customer Satisfaction
  • How To Avoid The 10 Deadly Sins Of Customer Service!
  • More Money $$$ – Through Customer Retention
  • How Much Is A Customer Worth?
  • Do You Understand Your Customer?
  • Dealing With Difficult Customers
  • “LEAP” Into Customer Service!
  • Exceptional Phone Service
  • WHY Customers Buy From YOU!
  • BONUS LECTURE!!! FINAL TIPS!!!

Who is this course for?

The Customer Service course helps aspiring professionals who want to obtain the knowledge and familiarise themselves with the skillsets to pursue a career in Customer Service. It is also great for professionals who are already working in Customer Service and want to get promoted at work.

Requirements

To enrol in this Customer Service course, all you need is a basic understanding of the English Language and an internet connection.

Career path

  • Customer Service Representative: £18,000 to £25,000 per year
  • Call Center Supervisor: £22,000 to £30,000 per year
  • Customer Success Manager: £30,000 to £45,000 per year
  • Customer Experience Specialist: £25,000 to £35,000 per year
  • Client Relations Manager: £35,000 to £50,000 per year
  • Customer Service Team Leader: £25,000 to £40,000 per year

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Legal information

This course is advertised on Reed.co.uk by the Course Provider, whose terms and conditions apply. Purchases are made directly from the Course Provider, and as such, content and materials are supplied by the Course Provider directly. Reed is acting as agent and not reseller in relation to this course. Reed's only responsibility is to facilitate your payment for the course. It is your responsibility to review and agree to the Course Provider's terms and conditions and satisfy yourself as to the suitability of the course you intend to purchase. Reed will not have any responsibility for the content of the course and/or associated materials.

FAQs

Study method describes the format in which the course will be delivered. At Reed Courses, courses are delivered in a number of ways, including online courses, where the course content can be accessed online remotely, and classroom courses, where courses are delivered in person at a classroom venue.

CPD stands for Continuing Professional Development. If you work in certain professions or for certain companies, your employer may require you to complete a number of CPD hours or points, per year. You can find a range of CPD courses on Reed Courses, many of which can be completed online.

A regulated qualification is delivered by a learning institution which is regulated by a government body. In England, the government body which regulates courses is Ofqual. Ofqual regulated qualifications sit on the Regulated Qualifications Framework (RQF), which can help students understand how different qualifications in different fields compare to each other. The framework also helps students to understand what qualifications they need to progress towards a higher learning goal, such as a university degree or equivalent higher education award.

An endorsed course is a skills based course which has been checked over and approved by an independent awarding body. Endorsed courses are not regulated so do not result in a qualification - however, the student can usually purchase a certificate showing the awarding body's logo if they wish. Certain awarding bodies - such as Quality Licence Scheme and TQUK - have developed endorsement schemes as a way to help students select the best skills based courses for them.
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Similar subjects: Customer service, Business, Retail
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