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Customer Service Administrator

Empower Your Career | CPD Certified Course | FREE PDF Certificates | Lifetime Access | Free Exam & Assessment

Compliance Central


£12 inc VAT
Study method
3 hours · Self-paced
Access to content
Lifetime access
No formal qualification
10 CPD hours / points
  • CPD Accredited PDF Certificate - Free
  • CPD Accredited Hard Copy Certificate - £10.79
Additional info
  • Exam(s) / assessment(s) is included in price
  • Tutor is available to students

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Are you looking to enhance your Customer Service Administrator skills? If yes, then you have come to the right place. Our comprehensive course on Customer Service Administrator will assist you in producing the best possible outcome by mastering the Customer Service Administrator skills.

The Customer Service Administrator course is for those who want to be successful. In the Customer Service Administrator course, you will learn the essential knowledge needed to become well versed in Customer Service Administrator.

Our Customer Service Administrator course starts with the basics of Customer Service Administrator and gradually progresses towards advanced topics. Therefore, each lesson of this Customer Service Administrator course is intuitive and easy to understand.

Why would you choose the Customer Service Administrator course from Compliance Central:

  • Lifetime access to Customer Service Administrator course materials
  • Full tutor support is available from Monday to Friday with the Customer Service Administrator course
  • Learn Customer Service Administrator skills at your own pace from the comfort of your home
  • Gain a complete understanding of Customer Service Administrator course
  • Accessible, informative Customer Service Administrator learning modules designed by experts
  • Get 24/7 help or advice from our email and live chat teams with the Customer Service Administrator course
  • Study Customer Service Administrator in your own time through your computer, tablet or mobile device


CPD Accredited PDF Certificate

Digital certificate - Included

CPD Accredited PDF Certificate

CPD Accredited Hard Copy Certificate

Hard copy certificate - £10.79

CPD Accredited Hard Copy Certificate

Delivery Charge:

  • Inside the UK: Free
  • Outside of the UK: £9.99 each


10 CPD hours / points
Accredited by CPD Quality Standards

Course media


Curriculum Breakdown of the Customer Service Administrator Course

  • WHY Customer Service Is CRITICAL To Your Business!
  • Good Isn’t Good Enough!
  • We Are ALL in the “Helping Field”
  • Providing “Concierge” Level Of Service
  • The 5 Tenets Of TQM
  • How To Boost Customer Satisfaction
  • How To Avoid The 10 Deadly Sins Of Customer Service!
  • More Money $$$ – Through Customer Retention
  • How Much Is A Customer Worth? $$$
  • Do You Understand Your Customer?
  • Dealing With Difficult Customers
  • “LEAP” Into Customer Service!
  • Exceptional Phone Service
  • WHY Customers Buy From YOU! $$$

Who is this course for?

The Customer Service Administrator course helps aspiring professionals who want to obtain the knowledge and familiarise themselves with the skillsets to pursue a career in Customer Service Administrator. It is also great for professionals who are already working in Customer Service Administrator and want to get promoted at work.


To enrol in this Customer Service Administrator course, all you need is a basic understanding of the English Language and an internet connection.

Career path

  • Customer Service Representative: £18,000 to £25,000 per year
  • Call Center Agent: £18,000 to £24,000 per year
  • Customer Support Specialist: £20,000 to £28,000 per year
  • Customer Service Team Leader: £22,000 to £30,000 per year
  • Customer Service Supervisor: £24,000 to £32,000 per year

Questions and answers

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Study method describes the format in which the course will be delivered. At Reed Courses, courses are delivered in a number of ways, including online courses, where the course content can be accessed online remotely, and classroom courses, where courses are delivered in person at a classroom venue.

CPD stands for Continuing Professional Development. If you work in certain professions or for certain companies, your employer may require you to complete a number of CPD hours or points, per year. You can find a range of CPD courses on Reed Courses, many of which can be completed online.

A regulated qualification is delivered by a learning institution which is regulated by a government body. In England, the government body which regulates courses is Ofqual. Ofqual regulated qualifications sit on the Regulated Qualifications Framework (RQF), which can help students understand how different qualifications in different fields compare to each other. The framework also helps students to understand what qualifications they need to progress towards a higher learning goal, such as a university degree or equivalent higher education award.

An endorsed course is a skills based course which has been checked over and approved by an independent awarding body. Endorsed courses are not regulated so do not result in a qualification - however, the student can usually purchase a certificate showing the awarding body's logo if they wish. Certain awarding bodies - such as Quality Licence Scheme and TQUK - have developed endorsement schemes as a way to help students select the best skills based courses for them.