Skip to content

Customer Service : Customer Service Advisor Fundamentals

Level 3 | Free Instant PDF Certificate | High-quality Course Materials| 24/7 Experienced Tutor Support | Lifetime Access

Texlearn Academy

Summary

Price
£12 inc VAT
Study method
Online, On Demand What's this?
Duration
1.8 hours · Self-paced
Qualification
No formal qualification
Certificates
  • Reed Courses Certificate of Completion - Free
Additional info
  • Tutor is available to students

Add to basket or enquire

Overview

The Customer Service Advisor course is designed to equip individuals with the essential Customer Service Advisor skills and Customer Service Advisor knowledge required to excel in customer service roles across various industries. This comprehensive Customer Service Advisor training focuses on key aspects such as Customer Service communication techniques, Customer Service problem-solving strategies, and the understanding of Customer Service needs, ensuring participants can deliver high-quality service. The Customer Service Advisor course covers topics like managing customer expectations, handling complaints effectively, and maintaining a positive company image.

Participants will learn the importance of empathy, active listening, and emotional intelligence in building strong customer relationships. Additionally, the Customer Service Advisor course emphasises the development of professional telephone etiquette, email communication skills, and face-to-face interaction strategies. Learners will also explore tools for managing customer inquiries, utilising CRM (Customer Relationship Management) software, and adhering to service level agreements (SLAs).

With a blend of theoretical Customer Service knowledge and practical Customer Service exercises, this Customer Service Advisor course prepares participants to handle various customer service scenarios, from resolving complaints to providing tailored solutions. Whether dealing with customers in person, over the phone, or via digital channels, the skills gained from this Customer Service Advisor course will enhance an advisor’s ability to deliver exceptional customer experiences.

At the end of the Customer Service Advisor course, participants will possess a deeper understanding of the customer service field, along with the confidence to interact with customers professionally and efficiently. This Customer Service Advisor course is ideal for those seeking to pursue a career in customer service or for current professionals wishing to refine their skills and enhance their service delivery.

You may ask questions and get assistance when you need it with the Customer Service Advisor online training course, which offers all students comprehensive 24/7 professional tutor support throughout their learning journey. After finishing the Customer Service Advisor course, all students will have immediate access to a free course completion certificate as evidence of their newly acquired abilities.

The Customer Service Advisor course and its curriculum overview have been professionally prepared by qualified teachers, much like the rest of our well-liked and distinctive courses. Enrol in the Customer Service Advisor course right away to give yourself the tools you need to succeed.

The Customer Service Advisor course is divided into several in-depth units, each of which covers a crucial element of earning that you can use in the job.

Since the Customer Service Advisor program is self-paced, you may study whenever and wherever you choose using any internet-capable device. For all sorts of learners, this Customer Service Advisor course is perfect.

Certificates

Reed Courses Certificate of Completion

Digital certificate - Included

Will be downloadable when all lectures have been completed.

Curriculum

4
sections
4
lectures
1h 46m
total

Course media

Description

Why Enrol on Customer Service Advisor with Texlearn Academy:

The following are some of the justifications for why you should study the Customer Service Advisor course:

  • Get Access to the Customer Service Advisor course through the online learning platform
  • Get 24/7 experienced tutor support
  • The Customer Service Advisor course is entirely online with high-quality course materials
  • Complete the Customer Service Advisor course 100% online from any internet-enabled device anywhere
  • A very flexible course deadlines with full Lifetime access to the Customer Service Advisor course

[Course Curriculum]

**Customer Service Advisor Course**

  • Module 01: Introduction to Customer Service
  • Module 02: Communication Skills
  • Module 03: Customer Relationship Management (CRM)
  • Module 04: Problem Solving and Conflict Resolution
  • Module 05: Time Management and Prioritization
  • Module 06: Product and Service Knowledge
  • Module 07: Multichannel Customer Support
  • Module 08: Emotional Intelligence and Empathy

Certification

You will receive a course completion Certification if you complete the Customer Service Advisor course successfully.

When you apply for your preferred jobs, your Customer Service Advisor course certificate will enable you to stand out from the competition by adding new, interesting abilities to your CV.

Who is this course for?

This Customer Service Advisor course is perfect for professionals looking to expand their skill set and advance their careers as well as prospective students looking to expand their skill set.

You will get the information, knowledge, and techniques you need from this Customer Service Advisor to build your confidence and advance your professional growth.

Requirements

The Customer Service Advisor course from Texlearn Academy has no formal entry requirements. Students must meet the following requirements in order to enrol in the Customer Service Advisor course:

  • Have a strong desire to learn
  • Display a good understanding of the English language, and basic IT skills
  • Be over the age of 16

Career path

Here are some potential career paths for the Customer Service Advisor course:

  • Customer Service Representative
  • Customer Service Supervisor
  • Customer Service Manager
  • Customer Service Director
  • Customer Service Trainer
  • Customer Service Coordinator
  • Customer Service Operations Manager
  • Customer Service Support Specialist
  • Customer Service Team Leader
  • Customer Service Consultant
  • Customer Service Analyst

Questions and answers

Currently there are no Q&As for this course. Be the first to ask a question.

Ask a question

Reviews

Currently there are no reviews for this course. Be the first to leave a review.

Leave a review

Legal information

This course is advertised on Reed.co.uk by the Course Provider, whose terms and conditions apply. Purchases are made directly from the Course Provider, and as such, content and materials are supplied by the Course Provider directly. Reed is acting as agent and not reseller in relation to this course. Reed's only responsibility is to facilitate your payment for the course. It is your responsibility to review and agree to the Course Provider's terms and conditions and satisfy yourself as to the suitability of the course you intend to purchase. Reed will not have any responsibility for the content of the course and/or associated materials.

FAQs

Study method describes the format in which the course will be delivered. At Reed Courses, courses are delivered in a number of ways, including online courses, where the course content can be accessed online remotely, and classroom courses, where courses are delivered in person at a classroom venue.

CPD stands for Continuing Professional Development. If you work in certain professions or for certain companies, your employer may require you to complete a number of CPD hours or points, per year. You can find a range of CPD courses on Reed Courses, many of which can be completed online.

A regulated qualification is delivered by a learning institution which is regulated by a government body. In England, the government body which regulates courses is Ofqual. Ofqual regulated qualifications sit on the Regulated Qualifications Framework (RQF), which can help students understand how different qualifications in different fields compare to each other. The framework also helps students to understand what qualifications they need to progress towards a higher learning goal, such as a university degree or equivalent higher education award.

An endorsed course is a skills based course which has been checked over and approved by an independent awarding body. Endorsed courses are not regulated so do not result in a qualification - however, the student can usually purchase a certificate showing the awarding body's logo if they wish. Certain awarding bodies - such as Quality Licence Scheme and TQUK - have developed endorsement schemes as a way to help students select the best skills based courses for them.
View all
Similar subjects: Customer service, Business, Retail
Related searches: Online courses

Interest free credit agreements provided by Zopa Bank Limited trading as DivideBuy are not regulated by the Financial Conduct Authority and do not fall under the jurisdiction of the Financial Ombudsman Service. Zopa Bank Limited trading as DivideBuy is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority, and entered on the Financial Services Register (800542). Zopa Bank Limited (10627575) is incorporated in England & Wales and has its registered office at: 1st Floor, Cottons Centre, Tooley Street, London, SE1 2QG. VAT Number 281765280. DivideBuy's trading address is First Floor, Brunswick Court, Brunswick Street, Newcastle-under-Lyme, ST5 1HH. © Zopa Bank Limited 2025. All rights reserved.