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Customer Complaint Handling in CRM: Resolving Issues and Enhancing Satisfaction

Advanced Learning Materials | Certificate Accredited by CPD | Lifetime Access | 24/7 Expert Tutor Support

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£14.99 inc VAT
Study method
3 hours · Self-paced
Access to content
Lifetime access
No formal qualification
10 CPD hours / points
  • Digital certificate - £4.99
  • Hard copy certificate - £9.99
Additional info
  • Exam(s) / assessment(s) is included in price
  • Tutor is available to students

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[Updated 2023 (CPD QS)]

Navigate the journey from customer woes to advocacy with our "Customer Complaint Handling in CRM" course – where every challenge unfolds into a tale of satisfaction and loyalty.

Our course "Customer Complaint Handling in CRM: Resolving Issues and Enhancing Satisfaction" takes you through a comprehensive voyage from the basics of Customer Relationship Management to the dynamic future of CRM landscapes. Starting with an introduction to CRM, you'll explore foundational CRM strategies, delve into data analysis, and learn the nuances of CRM databases. The course intensifies as we teach you the art of deepening customer relations and, crucially, turning complaints into opportunities for building trust. The finale looks at emerging trends, preparing you to not just respond to the present, but also shape the future of customer interactions in your business.

Ready to transform challenges into triumphs? Join us to elevate your customer relations acumen. Enrol now and start steering customer experiences towards excellence.

Learning Outcomes: After completing this course, you will be able to:

  1. Navigate the CRM environment with a comprehensive understanding of its core elements.
  2. Develop strategies that leverage CRM tools to cement robust customer relationships.
  3. Analyse customer data to uncover insights that drive tailored customer interactions.
  4. Respond to customer complaints with solutions that turn dissatisfaction into loyalty.
  5. Anticipate future CRM trends to keep your approach ahead of the curve.


10 CPD hours / points
Accredited by CPD Quality Standards

Course media


Delve into the heart of customer satisfaction with our specialized "Customer Complaint Handling in CRM" course. As you journey through each module, you'll be equipped to craft responses that not only address concerns but also cement customer loyalty. Learn how to use CRM databases to inform your approach, and engage with strategies that transform complaints into positive outcomes. Our course culminates in forecasting the trajectory of CRM innovations, preparing you to be a trailblazer in customer relations. Your transformation from a CRM user to a customer-centric maestro starts here. Let's elevate your customer relationships to unprecedented heights – enrol today!

Course Curriculum

This course contains the following curriculum:

  • Module 01: Introduction to Customer Relationship Management (CRM)
  • Module 02: CRM Fundamentals - Master the essential principles of CRM for business success.
  • Module 03: CRM Strategies - Craft winning strategies to maximize customer engagement.
  • Module 04: Data Analysis in CRM - Harness data to make informed decisions and boost efficiency.
  • Module 05: CRM Databases - Learn how to create and manage effective CRM databases.
  • Module 06: Deepening Customer Relationship - Build lasting bonds that drive repeat business.
  • Module 07: Handling Customer Complaints - Turn complaints into opportunities to shine.
  • Module 08: Future of CRM - Stay ahead of the curve with insights into CRM's evolving landscape.


Upon successful completion of the course, you have the option to receive a certificate titled Diploma in Customer Relationship Management (CRM). The following prices apply for the certificates:

  • PDF Certificate: £4.99

You will receive an email with your certificate in PDF format that you can print or share For only £4.99.

  • Hardcopy Certificate for Students in the UK: £9.99

This option provides you with a high-quality, professionally printed certificate delivered to you anywhere in the UK for only £9.99

  • Hardcopy Certificate for International Students: £14.99

For students outside of the United Kingdom, this option ensures delivery of a high-quality, professionally printed certificate to your international address for only £14.99.

Who is this course for?

The target audience for the course is:

  • Customer service professionals are looking to enhance their complaint-handling skills within CRM environments.
  • CRM administrators and managers are seeking to optimise their strategies for complaint resolution.
  • Business owners and entrepreneurs aim to create customer-centric cultures and improve overall satisfaction.
  • Sales and marketing professionals are interested in understanding the customer journey and utilising CRM to address complaints.
  • Is anyone interested in understanding CRM comprehensively and its impact on customer complaint handling?


No prior CRM experience is required; this course is suitable for beginners and professionals alike. Join us to enhance your customer service capabilities!

Career path

  • Customer Service Representative: £18,000 - £25,000 per annum
  • Customer Relationship Manager: £25,000 - £45,000 per annum
  • CRM Analyst: £30,000 - £50,000 per annum
  • Customer Success Manager: £35,000 - £55,000 per annum
  • CRM Consultant: £40,000 - £65,000 per annum

Note: Salary ranges are approximate and may vary depending on experience, location, and company size.

Questions and answers

Currently there are no Q&As for this course. Be the first to ask a question.


Digital certificate

Digital certificate - £4.99

Hard copy certificate

Hard copy certificate - £9.99

Hardcopy Certificate for International Students: £14.99

For students outside of the United Kingdom, this option ensures delivery of a high-quality, professionally printed certificate to your international address for only £14.99.


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