Concierge Training Course
Online Training Academy
CPD approved | Free Certificate from Reed | Lifetime Access | Instance Access | 10 CPD Points
Summary
- Digital certificate - Free
- Reed Courses Certificate of Completion - Free
- Tutor is available to students
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Overview
Certificates
Digital certificate
Digital certificate - Included
Reed Courses Certificate of Completion
Digital certificate - Included
Will be downloadable when all lectures have been completed.
CPD
Curriculum
Course media
Description
In the Concierge Training course, learners will gain a comprehensive understanding of concierge services. They will explore different types of concierge services and learn the principles of running a successful concierge business. Essential skills for any concierge will be covered, including effective communication, problem-solving, and time management. Learners will also focus on delivering exceptional client service and maintaining a professional work environment. The course will teach proper etiquette for interacting with clients and colleagues. Additionally, learners will be trained in handling emergencies in a hotel setting, ensuring they are prepared to respond promptly and efficiently to any situation.
Course Curriculum
- Module 01: Understanding the Service
- Module 02: Types of Concierge Service
- Module 03: Principles for a Concierge Service Business
- Module 04: Necessary Skills for Any Concierge
- Module 05: Delivering Client Service
- Module 06: Concierge Work Environment and Etiquettes
- Module 07: Emergency Measures for a Hotel Concierge
Learning Outcomes:
- Understand the fundamentals of providing excellent concierge service.
- Differentiate between various types of concierge services.
- Learn principles to establish a successful concierge service business.
- Develop essential skills required for any concierge role.
- Master the art of delivering exceptional client service.
- Recognise proper etiquette and manage emergency situations in a hotel.
Who is this course for?
- Aspiring hotel concierge professionals.
- Individuals interested in luxury service.
- People starting a concierge business.
- Hotel staff seeking role enhancement.
- Customer service enthusiasts.
Career path
- Hotel Concierge
- Personal Concierge
- Corporate Concierge
- Lifestyle Manager
- Luxury Travel Concierge
- Event Concierge
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Legal information
This course is advertised on Reed.co.uk by the Course Provider, whose terms and conditions apply. Purchases are made directly from the Course Provider, and as such, content and materials are supplied by the Course Provider directly. Reed is acting as agent and not reseller in relation to this course. Reed's only responsibility is to facilitate your payment for the course. It is your responsibility to review and agree to the Course Provider's terms and conditions and satisfy yourself as to the suitability of the course you intend to purchase. Reed will not have any responsibility for the content of the course and/or associated materials.
