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Certificate in Customer Service

Certificate QLS Level 2 | *FREE PDF Certificate* Tutor Support & Exam | 40 CPD Credits | Free PR Course

Staff Training Solutions


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£12 inc VAT (was £25)
Offer ends 19 April 2024
Study method
Course format What's this?
Reading material - PDF/e-book
130 hours · Self-paced
Access to content
Access until course completion
No formal qualification
40 CPD hours / points
Additional info
  • Exam(s) / assessment(s) is included in price
  • Tutor is available to students

96 students purchased this course


Customer Service

Certificate of achievement in Customer Service QLS Level 2. Additional CPD Accredited Certificate with 40 CPD points available with no extra study. The course comes with easy to understand e-learning study materials.

Endorsed Certificate in Customer & Customer Service Level 2 from a Certificate of Achievement. This exclusive Level 2 Customer Service Course is ideal for jobseekers and existing members of the workforce alike. Study Customer Service Course Level 2 the most important elements of the customer experience, including the importance of meeting expectations, the role non-verbal communication plays in customer care, effective telephone manner and many more besides. Five insightful course units deliver an intensive overview of Customer Service - Course provision, with no deadlines and full tutor support from start to finish. Study today and begin working towards a brighter tomorrow!

One of our most popular courses, this insightful Certificate in Customer & Customer Service is perfect for job seekers and existing members of the workforce alike. Explore the competencies, qualities and core values that combine to create truly outstanding Customer Service specialists. Whether pursuing promotion, looking to secure your first professional position or simply out to improve your performance in a Customer Service setting, a fully-endorsed Customer Service - Course from STS Courses could make all the difference!

Quality Licence Scheme

This course is endorsed by the Quality Licence Scheme. The Quality Licence Scheme, endorses high-quality, non-regulated provision and training programmes.



40 CPD hours / points
Accredited by The CPD Standards Office

Course media


Customer Service

It’s impossible to over emphasise the importance of providing exceptional Customer Service. As competition continues to grow across all sectors, more consumers than ever before are basing their purchase decisions exclusively on the support they’re provided with. These days, it’s not simply a case of quality product and low prices winning the day. Instead, consumers insist on the kind of all-round experience that has them instinctively coming back for more. As a result, demand for qualified and capable Customer Service specialists on a global basis is growing at its fastest ever pace.

Customer Service - Course syllabus:

This Customer Service course consist the following units:

Unit 1: What is Customer Service

This module covers the following topics:

  • Elements of Customer Service:
  • Classification of Customer Service
  • Service Quality & Customer Service
  • Effects of Poor Service on a Business
  • Benefits of a Customer-Centred Organization
  • Customer Satisfaction
  • Knowing your Customer’s Needs and Requirements
  • Changing Nature of Customer Service
  • Reasons for Developing Long-Term Relationships with
  • Importance of Customer Feedback and Complaints
  • Plus more

Unit 2: Effective Telephone Techniques

This module covers the following topics:

  • Empathy
  • The Importance of Empathy
  • Defining Communication
  • Telephone Techniques
  • Handling Everyday Requests
  • Plus more

Unit 3: Strategies for Dealing with Difficult Customers

This module covers the following topics:

  • Dealing With Challenges Assertively
  • Dealing With Difficult People
  • Be a Problem Solver
  • Customer Problem Solving
  • The Fifth Critical Element – Measure It
  • The Sixth Critical Element – Reinforce It
  • Dealing With Stress
  • Plus more

Unit 4: How to Understand and Solve Your Customers' Problems

This module covers the following topics:

  • The Process
  • The Recovery Process
  • The Fifth Critical Element
  • The Sixth Critical Element
  • Power Talk
  • Plus more

Customer Service - Course Benefits

This Customer Service course has the following benefits:

  • Endorsed Course
  • Full Tutor Support
  • Self Paced, No Fixed Schedules
  • Available to Students anywhere in the World
  • Interest Free Fee Instalments

Customer Service - Course Outcomes:

On this Customer Service - Course you will learn basics of Customer Service. The key topics you will explore include; Critical Elements of Customer Service, identifying who are your Customers?, Meeting customers' Expectations, developing Personal Vision Statement, understanding the Importance of Empathy, exploring Communication basics, exploring Telephonic Techniques ,Handling Everyday Requests, Dealing with Challenges Assertively, learning about the types of Difficult Peoples, learning techniques for Reducing Conflict , exploring Customer Problem Solving techniques, exploring Reinforcement Techniques , and dealing with Stress.

Customer Service - Course Material

All course materials are included in the course price. All your study material will be available on our learning management system for which you will get access once you are enrolled. The material can be downloaded and printed as well.

Customer Service - Course materials are specially written for home study and contain a wealth of knowledge in easy to understand language. We use variety of media to help you learn. Your course may use any of the following different media which you can use from home or where ever you choose to study:

  • Online course materials
  • Question papers
  • Additional Supporting Material
  • Useful Links

Course assessment

You will be continually assessed throughout the Customer Service - Course. Your assignment will be marked by your tutor and independently moderated. The feedback on your assignment will then be sent to you. On receipt of this, you may wish to contact your tutor to discuss the feedback.

Tutor Support

When you enrol on a course with Staff Training Solutions you are allocated your personal tutor. Tutor’s help and support will be available throughout your studies with the college. He/she will assess your work and will provide you with regular feedback on your progress.

Who is this course for?

Customer Service

  • Candidates looking for a career change
  • Candidates looking to upgrade their CVs for better job prospects
  • Existing customer care workers looking to improve their skills for promotion
  • Those planning to go on to higher-level studies upon completion
  • Business owners, managers and supervisors
  • Anyone serious about a rewarding career in Customer Care


Customer Service

No particular entry requirement

Option 1

Certificate in Customer Service QLS Level 2 endorsed by Quality Licence Scheme

Certificate Fee: £75 + postal charges

Option 2

Certificate in Customer Service issued by STS

PDF Certificate - FREE

Hard copy - £25 + postal charges

Option 3

CPD Accredited Certificate

(PDF format)=£30

(Hard copy)=£65 + postal charges

*Postage Charges: National £9, International £15

Career path

Customer Service

Typical Customer Service positions include;

  • Team leader
  • Customer service manager
  • Customers relationship manager
  • Customers support officer
  • PR Manager

Questions and answers

No questions or answers found containing ''.

Kudirat asked:

Hello, are you able to help with work experience after finishing this course. Thank you


Dear Kudirat, Sorry, we do not offer any job placements. The Customer Service - Course is however fully endorsed and it will add value to your CV and will enhance your job prospects.

This was helpful. Thank you for your feedback.


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Study method describes the format in which the course will be delivered. At Reed Courses, courses are delivered in a number of ways, including online courses, where the course content can be accessed online remotely, and classroom courses, where courses are delivered in person at a classroom venue.

CPD stands for Continuing Professional Development. If you work in certain professions or for certain companies, your employer may require you to complete a number of CPD hours or points, per year. You can find a range of CPD courses on Reed Courses, many of which can be completed online.

A regulated qualification is delivered by a learning institution which is regulated by a government body. In England, the government body which regulates courses is Ofqual. Ofqual regulated qualifications sit on the Regulated Qualifications Framework (RQF), which can help students understand how different qualifications in different fields compare to each other. The framework also helps students to understand what qualifications they need to progress towards a higher learning goal, such as a university degree or equivalent higher education award.

An endorsed course is a skills based course which has been checked over and approved by an independent awarding body. Endorsed courses are not regulated so do not result in a qualification - however, the student can usually purchase a certificate showing the awarding body's logo if they wish. Certain awarding bodies - such as Quality Licence Scheme and TQUK - have developed endorsement schemes as a way to help students select the best skills based courses for them.