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BTEC ICT Specialist Certificate Level 2 - No Attendance Required

IT Fault Diagnosis & Remedy, QCF Accredited

Kandu IT


£516 inc VAT
Study method
120 hours · Self-paced
Access to content
12 months
Pearson BTEC Level 2 Certificate in ICT Systems and Principles
Regulated qualification What's this?
Additional info
  • Exam(s) / assessment(s) is included in price
  • Tutor is available to students
  • TOTUM card available but not included in price What's this?

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The BTEC Certificate in ICT Systems & Principles Level 2 provides the perfect platform for those looking to enter the IT industry in a technical capacity. You will learn to install, configure & troubleshoot computer hardware and software.

The qualification also ensures that the learner is aware of organisational requirements when performing computer maintenance, an essential skill for anyone looking to start a career in the IT Support industry.

Learning and Assessments are conducted remotely via the online learning interface with practical learning on cloud based systems, no exams are required.


Pearson BTEC Level 2 Certificate in ICT Systems and Principles

Awarded by Pearson
Regulated by Ofqual

Course media


Kandu Education Ltd create innovative learning solutions for use outside of the traditional classroom. Our unique delivery system blends the flexibility of online learning, whilst ensuring practical skill development.

The course is delivered via the online learning interface which includes interactive content such as Videos, Simulations, Printable Practical Tasks, Online Quizzes and Live Labs which provide 24/7 access to real computer equipment when you need it.

Course Contents:

  • Computer Hardware - Learn to build computers to custom specifications.
  • Operating Systems - Learn to install, configure and support Windows 10 and 11 systems.
  • Security - Manage user accounts, apply user rights and group policy objects
  • Troubleshooting - Develop a logical approach to troubleshooting whilst repairing real cloud-based systems.
  • Cloud Based - Learn practically by accessing real devices in the cloud.
  • CompTIA A+ 220-1102 - Live Labs cover the latest CompTIA A+ Core 2 practical objectives.

Tutor Support:

All learners are provided with a personal tutor and a dedicated assessor which are available via phone, email, in person (by appointment) and through the learning interface.

Qualification Details:

  • Qualification: BTEC Certificate in ICT Systems & Principles L2 (IT Fault Diagnosis & Remedy)
  • Awarding Body: Pearson Edexcel
  • QAN: 501/1381/1
  • Duration: 120 Hours.


The qualification requires an estimated 120 learning hours to be completed. 12 months access is provided to the learning system allows you to study at their own pace.

Who is this course for?

The course is suitable for anyone looking to obtain an entry level role in IT Support, or those already working in such a role looking to accredit their skills. The course is also helpful to those thinking of starting a PC/Laptop repair business and looking to re-assure their clients that they are suitably qualified.

This BTEC ICT Specialist Certificate can be obtained in a short space or time and requires no exams with assessment is based on a portfolio of evidence consisting of 4 assignments and 3 practical assessments which are documented as short video clips of your practical work.

We have successfully trained candidates between the ages of 12-80 years old to BTEC standards.


The course has no formal pre-requisites, though some basic computer knowledge is helpful.

To complete the BTEC Assessment access to some computer hardware is needed, this can be any desktop or laptop computer. We are able to provide Hardware as part of the enrolment at extra cost or happy to advise on sourcing older affordable systems from places such as Gumtree or Ebay.

Career path

The qualification is designed to act as a gateway to employment in IT Technical Support. Job roles range from a Field Engineer, through to 1st/2nd/3rd Line support with salary expectations ranging from £30,537 - £42,381 (source, Reed salary calculator).

Further learning may include BTEC Level 3 ICT Specialist Diploma, or Vendor Specific Certifications.

Questions and answers


Course rating


Study method describes the format in which the course will be delivered. At Reed Courses, courses are delivered in a number of ways, including online courses, where the course content can be accessed online remotely, and classroom courses, where courses are delivered in person at a classroom venue.

CPD stands for Continuing Professional Development. If you work in certain professions or for certain companies, your employer may require you to complete a number of CPD hours or points, per year. You can find a range of CPD courses on Reed Courses, many of which can be completed online.

A regulated qualification is delivered by a learning institution which is regulated by a government body. In England, the government body which regulates courses is Ofqual. Ofqual regulated qualifications sit on the Regulated Qualifications Framework (RQF), which can help students understand how different qualifications in different fields compare to each other. The framework also helps students to understand what qualifications they need to progress towards a higher learning goal, such as a university degree or equivalent higher education award.

An endorsed course is a skills based course which has been checked over and approved by an independent awarding body. Endorsed courses are not regulated so do not result in a qualification - however, the student can usually purchase a certificate showing the awarding body's logo if they wish. Certain awarding bodies - such as Quality Licence Scheme and TQUK - have developed endorsement schemes as a way to help students select the best skills based courses for them.