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Account Management & CRM Diploma - CPD Certified

Flash Sale : Up to 98% Off | 3 in 1 Exclusive Bundle | 100% Pass Rate | UKRLP Registered Provider | Lifetime Access



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£21 inc VAT (was £32)
Offer ends 30 April 2024
Study method
Course format What's this?
12 hours · Self-paced
Access to content
Lifetime access
No formal qualification
30 CPD hours / points
  • CPDQS Digital Certificate - £4.99
  • CPD Certified Printed Hardcopy Certificate (Per Unit) - £8
  • Quality Licence Scheme Endorsed Certificate of Achievement - £85
Additional info
  • Exam(s) / assessment(s) is included in price
  • Tutor is available to students

58 students purchased this course

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24 Hour Flash Deal 3-in-1 Account Management & CRM Bundle

Are you looking to elevate your career in Account Management & CRM and make a lasting impact on your clients? Our Online Account Management & CRM Course will provide you with the knowledge and skills necessary to succeed in this Account Management & CRM field.

In this comprehensive Account Management & CRM course, you will learn the purpose of account management & CRM and understand the crucial factors that make a good key account manager. You'll also learn about key account planning and how to build and deliver value to your clients.

Our Account Management & CRM curriculum is designed to teach you the importance of developing strong relationships with your clients and maintaining accurate record keeping. You'll learn about the internal aspects of account management & CRM, including business customer marketing and development, and the value proposition.

This Account Management & CRM course is perfect for anyone looking to advance their career in account management & CRM, whether you're just starting out or have years of experience. Join Account Management & CRM and learn how to take your account management & CRM skills to the next level!

This Account Management & CRM bundle consists of the following Professional Career Oriented courses:

  • Course 01: Key Account Management (KAM) Certificate
  • Course 02: Diploma in Accountancy at QLS Level 5
  • Course 03: Customer Relationship Management (CRM)

Learning Outcomes of Account Management & CRM :

  • Have a deep understanding of the purpose and importance of account management.
  • Be able to identify and understand key accounts and the elements that make them successful.
  • Have knowledge of what makes a good key account manager, including essential skills and attributes.
  • Be able to build and deliver value to key accounts, leading to increased customer satisfaction and loyalty.
  • Have the ability to develop and implement effective key account planning strategies.
  • Know the key elements of business customer marketing and development and be able to apply them in practice.

Why buy this Account Management & CRM bundle?

  • Unlimited access to all 3 Account Management & CRM courses forever
  • CPD Accredited Account Management & CRM course
  • Fully online, interactive Account Management & CRM course with audio voiceover



30 CPD hours / points
Accredited by CPD Quality Standards

Course media


**Account Management & CRM**

  • Introduction to Account Management
  • Purpose of Account Management
  • Understanding Key Accounts
  • Elements
  • What Makes a Good Key Account Manager
  • Building and Delivering Value to Key Accounts
  • Key Account Planning
  • Business Customer Marketing and Development
  • Developing Key Relationships
  • The Importance of Record Keeping
  • Internal KAM Aspects
  • The Value Proposition
  • Introduction to Customer Relationship Management (CRM)
  • CRM Fundamentals
  • CRM Strategies
  • Data Analysis in CRM
  • CRM Databases
  • Deepening Customer Relationship
  • Handling Customer Complaints
  • Future of CRM

Who is this course for?

This Account Management & CRM course is suitable for —

  • Students
  • Recent graduates
  • Job Seekers


There is no formal qualification needed for this Account Management & CRM course.

Career path

After studying the Account Management & CRM course, you will be able to pursue careers in multiple sectors including:

  • Key Account Manager
  • Business Development Manager
  • Customer Relationship Manager
  • Account Executive
  • Sales Manager
  • Client Services Manager

Questions and answers

Currently there are no Q&As for this course. Be the first to ask a question.


CPDQS Digital Certificate

Digital certificate - £4.99

CPD Certified Printed Hardcopy Certificate (Per Unit)

Hard copy certificate - £8

  • FREE UK Delivery
  • International Delivery +£ 10.00

The price for each Printed Hardcopy Transcript is £9.99.

  • FREE UK Delivery
  • International Delivery +£ 10.00

Student ID Card is included in the price, excluding shipping fees.

  • UK Delivery £4
  • International Standard +£ 8.00

Quality Licence Scheme Endorsed Certificate of Achievement

Hard copy certificate - £85

Upon successful completion of the course, you will be eligible to order QLS Endorsed Hardcopy Certificate titled ‘

  • Key Account Management (KAM) Certificate at QLS Level 3

Please Note: Studyhub is a Compliance Central approved resale partner for Quality Licence Scheme Endorsed courses.


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Study method describes the format in which the course will be delivered. At Reed Courses, courses are delivered in a number of ways, including online courses, where the course content can be accessed online remotely, and classroom courses, where courses are delivered in person at a classroom venue.

CPD stands for Continuing Professional Development. If you work in certain professions or for certain companies, your employer may require you to complete a number of CPD hours or points, per year. You can find a range of CPD courses on Reed Courses, many of which can be completed online.

A regulated qualification is delivered by a learning institution which is regulated by a government body. In England, the government body which regulates courses is Ofqual. Ofqual regulated qualifications sit on the Regulated Qualifications Framework (RQF), which can help students understand how different qualifications in different fields compare to each other. The framework also helps students to understand what qualifications they need to progress towards a higher learning goal, such as a university degree or equivalent higher education award.

An endorsed course is a skills based course which has been checked over and approved by an independent awarding body. Endorsed courses are not regulated so do not result in a qualification - however, the student can usually purchase a certificate showing the awarding body's logo if they wish. Certain awarding bodies - such as Quality Licence Scheme and TQUK - have developed endorsement schemes as a way to help students select the best skills based courses for them.