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Travel Agent, Customer Service with Tourism Marketing- QLS Endorsed

CPD UK Certified | Level 5 Endorsed Diploma | Exclusive Course Materials | Lifetime Access

One Education


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£12 inc VAT (was £18)
Offer ends 31 May 2024
Study method
Course format What's this?
390 hours · Self-paced
Access to content
Lifetime access
No formal qualification
150 CPD hours / points
  • Certificate of completion - £9
  • Certificate of completion - £109
Additional info
  • Exam(s) / assessment(s) is included in price
  • Tutor is available to students

235 students purchased this course

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The tourism business is renowned for its benefits and employment opportunities. You have discovered the ideal course if you're committed to pursuing a career in the tourist industry and have a love of adventure and a thirst for knowledge! Our Travel Agent course from One Education is here to assist you in establishing and running a successful travel business or consultancy.

This in-depth Travel Agent course is developed with a vision to ensure that you thoroughly understand the top travel destinations, tour and speciality products, and legislation and regulations governing the travel business.

Travel agencies may manage all aspects of your trip, including flights, hotels, sightseeing, vehicle rentals, and other activities. They are your one-stop shop for all your travel needs. They can ensure that you or others travel without incident and have a stress-free trip.

Among many other tasks, a travel agent's duties include organising travel for clients travelling for business and pleasure as well as figuring out their needs and preferences.

With our Travel Agent course as your right hand, You will acquire the confidence, strong interpersonal skills, good communication skills, pleasant and well-groomed attitude, and diligence needed to be a competent person on the way to being a travel agent or any other likely jobs.

Learning Outcomes:

By taking this thorough Travel Agent course, you can be benefited in the following ways:

  • A comprehensive idea of the travel and tourism industry.
  • Familiarity with the many products and services of tourism.
  • Advanced knowledge of how marketing is done in the travel and tourism industry.
  • A boost to your soft skills like communication.
  • Tips and tricks to gain customer service satisfaction and good handling of customer relationship management.
  • Detailed understanding of the effects of Brexit on the tourism industry.
  • Working knowledge of the transport management procedure

Meet the Endorsement

The Quality Licence Scheme has been designed specifically to recognise high-quality courses. This Travel Agent course materials are recognised by Quality Licence Scheme (QLS). This ensures the deep research and quality resource allocation behind the development phase of the course. In addition, the QLS certificate enriches your CV and recognises your quality study on the relevant subject.

Meet the Accreditation

The CPD Certification Service (CPD UK) assures the Travel Agent and Consultant Training course training and learning activities are relevant, reliable, and upto date.

Expert Support

Dedicated tutor support and 24/7 customer support are available to all students with this premium quality course.

Key Benefits

  • Learning materials of the Design course contain engaging voiceover and visual elements for your comfort.
  • Get 24/7 access to all content for a full year.
  • Each of our students gets full tutor support on weekdays (Monday to Friday)



150 CPD hours / points
Accredited by The CPD Certification Service

Course media


Travel Agent and Consultant Training

  • Introduction to Travel and Tourism
  • Tourism Products and Services
  • Tour Operating and Travel Retailing
  • Marketing in Travel and Tourism
  • Developing Communication Skills
  • Customer Service and Satisfaction
  • Customer Relationship Management (CRM)
  • Human Resource Management in Travel Industry
  • Crisis and Visitor Attraction Management
  • Transport Management Procedure
  • Sustainable Tourism
  • Public Awareness Campaigns
  • Brexit and its Impact on Tourism Industry

How is the Travel Agent and Consultant Training assessed?

To simplify the procedure of evaluation and accreditation for learners, we provide an automated assessment system. Upon completing an online module, you will immediately be given access to a specifically crafted MCQ test. The results will be evaluated instantly, and the score displayed for your perusal. For each test, the pass mark will be set to 60%.

When all tests have been successfully passed, you will be able to order a certificate endorsed by the Quality Licence Scheme.

Who is this course for?

This Training is ideal for-

  • Those with a desire to work in the travel sector.
  • Those who want to work as travel agents.
  • Executive, virtual, and personal assistants who have never booked or handled client travel (flights, lodging, and transportation) before.
  • Anyone interested in travel & tourism
  • People already working in the relevant fields and want to polish their knowledge and skill.


There are no specific prerequisites to enrol in this course. Anyone and everyone can take this course.

Career path

There are several work alternatives, but there is also the exciting future potential that involves travel, trip leading and more, not to mention the well-paying job that goes along with it. The following are some options:

  • Travel Agent (£25,266 per annum)
  • Tour Guide (£24,204 per annum)
  • Tourism Manager (£35,000 per annum)
  • Transport Officer (£33,947 per annum)

Questions and answers

No questions or answers found containing ''.

Hannah asked:

could you confirm the course will be accessible to complete in any order and be able to be revisited or whether it can only be accessed once?


Dear Hannah, Thanks for your question. Yes, the course can be completed in any order and you will be able to re-do the course. Thanks

This was helpful. Thank you for your feedback.
Oladayo asked:

Will I receive a certificate at the completion of the course?


Dear Oladayo, Thank you for contacting us. Yes, upon successful completion of the course, you will receive an accredited certificate. Stay Safe Stay Healthy.

This was helpful. Thank you for your feedback.


Certificate of completion

Digital certificate - £9

Certificate of completion

Hard copy certificate - £109

QLS Endorsed Certificate

Hardcopy of this certificate of achievement endorsed by the Quality Licence Scheme can be ordered and received straight to your home by post, by paying —

  • Within the UK: £109
  • International: £109 + £10 (postal charge) = £119

CPD Certification Service Accredited Certification

  • Hardcopy Certificate (within the UK): £15
  • Hardcopy Certificate (international): £15 + £10 (postal charge) = £25


Course rating


Study method describes the format in which the course will be delivered. At Reed Courses, courses are delivered in a number of ways, including online courses, where the course content can be accessed online remotely, and classroom courses, where courses are delivered in person at a classroom venue.

CPD stands for Continuing Professional Development. If you work in certain professions or for certain companies, your employer may require you to complete a number of CPD hours or points, per year. You can find a range of CPD courses on Reed Courses, many of which can be completed online.

A regulated qualification is delivered by a learning institution which is regulated by a government body. In England, the government body which regulates courses is Ofqual. Ofqual regulated qualifications sit on the Regulated Qualifications Framework (RQF), which can help students understand how different qualifications in different fields compare to each other. The framework also helps students to understand what qualifications they need to progress towards a higher learning goal, such as a university degree or equivalent higher education award.

An endorsed course is a skills based course which has been checked over and approved by an independent awarding body. Endorsed courses are not regulated so do not result in a qualification - however, the student can usually purchase a certificate showing the awarding body's logo if they wish. Certain awarding bodies - such as Quality Licence Scheme and TQUK - have developed endorsement schemes as a way to help students select the best skills based courses for them.