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The Art of Human Resource Management
London Training For Excellence
Summary
Overview
By the end of the program, participants will be able to:
- Describe the role or purpose of the HR function and the contribution. The HR function makes to the achievement of organisational goals
- Explain the key principles and practices involved in
- HR strategy.
- Recruitment and Selection.
- Induction.
- Retention.
- Becoming an “Employer of Choice”.
- The Psychological Contract.
- Performance Management.
- The use of Competencies.
- Continuous Learning.
- Training and Development.
- Self Development.
- Employee Relations.
- Discipline and Grievance Handling.
- Merit pay.
- Handling Stress and the Work/Life Balance.
- Organizing for Success.
- Corporate Social Responsibility.
- Human Capital Management.
- Describe the contribution required of HR professionals and the skills needed to perform effectively.
- Plan to develop personal effectiveness.
Description
Day 1 - HR as part of the business
- The Context.
- Socio-economic developments.
- Pressures on HR.
- The need for change.
- Nationalization.
- Handling change.
- HR’s strategic role.
Day 2 - The Component parts of the HR Function
- Recruitment and Selection.
- Induction.
- Employee Relations.
- Handling Disciplinary and Grievance Issues.
- Performance Management.
Day 3 - Developing an HR Strategy
- Evolution of HR from Tactical to Strategic.
- Definition of HR Roles.
- HR Business Partners.
- Outsourcing.
- The Role of HR within Strategy Formulation.
- Organisational Aims and Culture.
- The keys to success in Strategic Business Planning.
- Impact of Technology.
- The challenge for HR.
- ERM - the new CRM?
Day 4 - The Personal Skills Involved
- Interpersonal Skills.
- Counseling.
- Giving and Receiving Feedback.
- Coaching.
- The Ask/Tell Matrix.
- Handling Conflict.
- Personal Organisation.
- Delegation.
- Influencing Skills.
- Managing Conflict.
- Assertiveness.
Day 5 - The future for HR?
- The personal skills needed for the future.
- Influencing Skills.
- Managing Conflict.
- Assertiveness.
- Human Capital Management.
- Current approaches to Measurement.
- Internal and External reporting Frameworks.
- Planning for the future.
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