Skip to content

Telephone Receptionist Course

Free PDF Certificate + Free Life Coaching Course | Audio Visual Training | Instant Access | Lifetime Access

Training Express Ltd


£12 inc VAT
Study method
1 hour · Self-paced
Access to content
Lifetime access
No formal qualification
20 CPD hours / points
  • Certificate of completion - Free
  • Certificate of completion - Free
Additional info
  • Exam(s) / assessment(s) is included in price
  • Tutor is available to students

12 students purchased this course

Add to basket or enquire


Kickstart your career as a telephone receptionist by gaining the skills and expertise and radiate in your future career. A job of a telephone receptionist is enjoyable but challenging at the same time. So, if you don’t acquire the pertinent skills to respond to each phone call, answer their queries and manage the guest, you might not satisfy your customers.

Therefore, learn everything a telephone receptionist needs to know from our exclusive Telephone Receptionist Course.

After enrolling in this Telephone Receptionist Course, firstly, you will learn some core skills that are required for the job. Then from our exclusive modules, you will get the chance to improve your time management, communication and self-management skills. These relevant skills will enable you to do your job in an efficient and effective way. So, in order to advance your career gather the knowledge you need from this tremendous Telephone Receptionist Course.

Furthermore, receive a certificate of achievement after the completion of this course. Which will surely enhance the value of your resume.

Learning outcomes:

After completing this Telephone Receptionist course, learners will be able to:

  • Get the idea of dealing with the customer
  • Know more about self-management
  • Increase your time management skills with this course
  • Improve your organisational and planning skills
  • Deepen your idea of how to communicate with the customers fluently

Key Features of the Telephone Receptionist Course:

  • Instant e-certificate and hard copy dispatch by next working day
  • Fully online, interactive course with audio voiceover
  • Developed by qualified professionals in the field
  • Self-paced learning and laptop, tablet, smartphone-friendly
  • 24/7 Learning Assistance
  • Discounts on bulk purchases

*** Additional Gifts ***

Free Life Coaching Course

*** (Offer Ends Soon) ***


20 CPD hours / points
Accredited by CPD Quality Standards

Course media


Kickstart your career as a Telephone receptionist and strengthen your financial ground with an annual salary of£21,750 – £26,500in the UK. But the telephone receptionist job is kind of a challenging task. So, having the proper skills of dealing with customers and answering their requirements is a must. Otherwise, you can’t satisfy your customer’s needs. So, learn these skills from our Telephone Receptionist course and flourish in your career. We designed this Telephone Receptionist course with the aim of advancing your career.

Course Curriculum

The detailed curriculum outline of our Telephone Receptionist Course is as follows:

***Telephone Receptionist Course***

Module One: Core Skills Required

  • Core Skills Required

Module Two: Self-Management (I)

  • Self-Management (I)

Module Three: Self-Management (II)

  • Self-Management (II)

Module Four: Time Management (I)

  • Time Management (I)

Module Five: Time Management (II)

  • Time Management (II)

Module Six: Organizing and Planning (I)

  • Organizing and Planning (I)

Module Seven: Organizing and Planning (II)

  • Organizing and Planning (II)

Module Eight: Communication (I)

  • Communication (I)

Module Nine: Communication (II)

  • Communication (II)

Module Ten: Additional Challenges

  • Additional Challenges


All of our courses, including this Telephone Receptionist Course, are fully accredited, providing you with up-to-date skills and knowledge and helping you to become more competent and effective in your chosen field.


Once you’ve successfully completed your Telephone Receptionist Course, you will immediately be sent a digital certificate. Also, you can have your printed certificate delivered by post (shipping cost £3.99). Our certifications have no expiry dates, although we do recommend that you renew them every 12 months.


At the end of the course, there will be an online assessment, which you will need to pass to complete the course. Answers are marked instantly and automatically, allowing you to know straight away whether you have passed. If you haven’t, there’s no limit on the number of times you can take the final exam. All this is included in the one-time fee you paid for the course itself.

Who is this course for?

We designed this CourseTelephone Receptionist Course to increase your knowledge for your employability and help you excel in your current position. So, whoever wants to kickstart their career and grab the next promotion can join this course.


You don’t need any previous qualification to enrol in this Telephone Receptionist Course.

Career path

After the completion of this CourseTelephone Receptionist Course, you can hunt for jobs in the following sectors:

  • Telephone Receptionist
  • Call Center Manager
  • Customer Service Executive
  • Call Center Executive
  • Customer Service Representative

Questions and answers

Currently there are no Q&As for this course. Be the first to ask a question.


Certificate of completion

Digital certificate - Included

Certificate of completion

Hard copy certificate - Included

You will get the hard copy certificates for Free! The delivery charge of the hard copy certificate inside the UK is £3.99 each.


Course rating


Study method describes the format in which the course will be delivered. At Reed Courses, courses are delivered in a number of ways, including online courses, where the course content can be accessed online remotely, and classroom courses, where courses are delivered in person at a classroom venue.

CPD stands for Continuing Professional Development. If you work in certain professions or for certain companies, your employer may require you to complete a number of CPD hours or points, per year. You can find a range of CPD courses on Reed Courses, many of which can be completed online.

A regulated qualification is delivered by a learning institution which is regulated by a government body. In England, the government body which regulates courses is Ofqual. Ofqual regulated qualifications sit on the Regulated Qualifications Framework (RQF), which can help students understand how different qualifications in different fields compare to each other. The framework also helps students to understand what qualifications they need to progress towards a higher learning goal, such as a university degree or equivalent higher education award.

An endorsed course is a skills based course which has been checked over and approved by an independent awarding body. Endorsed courses are not regulated so do not result in a qualification - however, the student can usually purchase a certificate showing the awarding body's logo if they wish. Certain awarding bodies - such as Quality Licence Scheme and TQUK - have developed endorsement schemes as a way to help students select the best skills based courses for them.