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Telephone Etiquette Training

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£28.99 inc VAT
Study method
Online, On Demand What's this?
1 hour · Self-paced
No formal qualification
  • Certificate of completion - Free
  • Reed courses certificate of completion - Free
Additional info
  • Tutor is available to students

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In today's competitive business landscape, effective communication over the phone is a crucial skill that can set you apart and open doors to new opportunities. Whether you're in sales, customer service, or any profession that involves phone interactions, mastering telephone etiquette is a game-changer.

Our Telephone Etiquette Training course is designed to equip you with the knowledge and skills needed to excel in phone-based communications. Here's why this course is essential for your success in the modern business world:

1. Elevate Your Professionalism: In the business world, first impressions matter, and often, your first point of contact with clients, customers, or colleagues is over the phone. Our course will teach you how to convey professionalism, courtesy, and confidence in every conversation.

2. Build Stronger Relationships: Effective phone etiquette isn't just about talking; it's about listening and understanding. Learn how to actively engage with callers, ask the right questions, and build rapport that leads to stronger, more productive relationships.

3. Increase Sales and Customer Satisfaction: For sales professionals and customer service representatives, phone skills directly impact your bottom line. Discover techniques for effective persuasion, objection handling, and problem-solving that lead to increased sales and higher customer satisfaction.

4. Navigate Challenging Conversations: Difficult conversations can be a part of any job. Our training equips you with strategies to handle tough discussions with professionalism, empathy, and confidence.

5. Enhance Time Management: Efficient phone conversations save time and boost productivity. Learn how to convey your message clearly and succinctly, resulting in more efficient communication.

6. Improve Clarity and Confidence: Do you sometimes struggle to find the right words or worry about sounding unsure? Our course will help you speak with clarity and confidence, making you a more effective communicator.

7. Stay Updated on Modern Communication Trends: In today's digital age, phone etiquette extends to voicemail, email, and virtual meetings. Our training covers modern communication trends, ensuring you're prepared for all types of interactions.

8. Gain a Competitive Edge: In a crowded job market, possessing excellent phone etiquette skills can make your resume stand out. Employers value professionals who can represent their company with professionalism and courtesy.

9. Boost Your Business: If you run your own business, effective phone etiquette can lead to increased customer retention, positive reviews, and referrals, ultimately contributing to business growth.

Don't miss out on the opportunity to enhance your phone communication skills and elevate your career. Enroll in our Telephone Etiquette Training course today and experience the benefits of confident, effective phone conversations. Your success is just one call away.

Free Gift

  • Course Completion PDF Certificate
  • Tutor Support


Certificate of completion

Digital certificate - Included

Reed courses certificate of completion

Digital certificate - Included

Will be downloadable when all lectures have been completed


1h 2m

Course media


Module 1 - Introduction to Telephone EtiquetteLearning Outcome 1: Understand the Importance of Telephone Etiquette In this module, you'll gain an understanding of why telephone etiquette is crucial in today's business world. You'll learn how effective phone communication can enhance your professional image and positively impact your career.

Module 2 - Aspects of Phone EtiquetteLearning Outcome 2: Identify Key Aspects of Telephone Etiquette This module delves into the various aspects of telephone etiquette, including professionalism, courtesy, active listening, and empathy. You'll recognize the elements that contribute to effective phone conversations.

Module 3 - How to Talk on the PhoneLearning Outcome 3: Master Effective Phone Communication Here, you'll learn the art of speaking confidently and clearly on the phone. You'll discover techniques to convey your message with precision, ensuring that your conversations are productive and professional.

Module 4 - Eliminate Phone DistractionsLearning Outcome 4: Minimize Distractions and Maintain Focus This module focuses on eliminating distractions during phone conversations. You'll develop strategies to stay fully engaged in your calls, resulting in more effective and meaningful interactions.

Module 5 - Inbound Calls & Outbound CallsLearning Outcome 5: Handle Inbound and Outbound Calls Effectively In this module, you'll explore the differences between inbound and outbound calls. You'll learn how to manage both types of calls with professionalism, whether you're receiving inquiries or making outreach calls.

Module 6 - Dealing With Angry CustomersLearning Outcome 6: Manage Challenging Conversations with Grace This module equips you with the skills to handle irate or frustrated callers with patience and diplomacy. You'll discover techniques for diffusing tense situations and turning them into positive outcomes.

Module 7 - Handling Interoffice Calls & Voicemail MessagesLearning Outcome 7: Manage Interoffice Communication and Voicemail Here, you'll learn the nuances of interoffice calls and voicemail etiquette. You'll understand how to leave clear, concise voicemail messages and handle internal calls professionally.

Module 8 - The 11 Essential Rules of Phone EtiquetteLearning Outcome 8: Apply the 11 Essential Rules of Phone Etiquette In the final module, you'll explore the 11 essential rules of phone etiquette. You'll gain practical insights into implementing these rules in your daily phone interactions, ensuring that you project professionalism and courtesy.

By the end of this course, you'll have the knowledge and skills needed to excel in telephone etiquette, whether you're communicating with customers, colleagues, or clients. These outcomes will empower you to become a more effective and confident communicator over the phone, enhancing your professional success.

Certificate of Completion

After completing the Telephone Etiquette diploma course, you will be able to obtain your free PDF certificate of course completion.

Who is this course for?

The ideal audience or traffic for the "Telephone Etiquette Training" course includes professionals from various industries, as effective phone communication is a fundamental skill required in almost every job role. Here's a breakdown of the target audience:

  1. Corporate Professionals: This course is suitable for employees in corporate settings, including office administrators, customer service representatives, sales professionals, and managers. It helps them enhance their phone etiquette skills, improve customer interactions, and project a more professional image.

  2. Call Center Agents: Call center agents, who engage in constant phone interactions, can benefit from this training to handle inbound and outbound calls more effectively, manage difficult conversations, and maintain a high level of customer satisfaction.

  3. Sales and Marketing Teams: Sales and marketing professionals can use this course to refine their communication skills when reaching out to potential clients, partners, or leads. It equips them to make persuasive and respectful sales calls.

  4. Customer Support Teams: Customer support representatives will find this training valuable for addressing customer inquiries, resolving issues, and managing challenging situations with empathy and professionalism.

  5. Managers and Supervisors: Managers and supervisors can enroll to reinforce their leadership skills. They can also encourage their team members to take the course to improve overall communication within the organization.

  6. Job Seekers: Individuals seeking employment can enhance their employability by mastering telephone etiquette, as it's a sought-after skill in most industries. They can include this certification on their resumes to demonstrate their readiness for professional roles.

  7. Entrepreneurs and Small Business Owners: Entrepreneurs can benefit from this course to handle business calls with clients, suppliers, and partners effectively. It contributes to building a positive reputation and maintaining strong business relationships.

  8. Non-profit Organizations: Professionals working in non-profit organizations can use this training to effectively communicate with donors, volunteers, and stakeholders, fostering goodwill and support for their causes.

  9. Public Service Personnel: Government employees and public service personnel can improve their phone etiquette when dealing with citizens, constituents, and colleagues. It enhances public perception and trust in government services.

  10. Individuals Seeking Self-Improvement: Anyone looking to enhance their interpersonal communication skills and professionalism, regardless of their current job, can enroll in this course to become more confident and proficient in phone etiquette.

In summary, the "Telephone Etiquette Training" course is suitable for a broad audience encompassing professionals from various sectors and individuals seeking to develop valuable communication skills. It caters to anyone who wants to excel in phone etiquette, whether in a corporate, customer-facing role or a leadership position.


The Telephone Etiquette course has no formal entry requirements.

Career path

  • Telephone Etiquette Trainee: Entry-level position with a typical UK salary ranging from £18,000 to £24,000 per year.
  • Telephone Etiquette Specialist or Customer Service Representative: With experience and skills, salary can advance to between £25,000 and £35,000 annually.
  • Telephone Etiquette Trainer or Call Center Supervisor: Experienced professionals in these roles may earn £36,000 to £50,000 .

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