Telemarketing Level 3
Certificate QLS Level 3| *FREE PDF Certificate* Tutor Support & Exam | 50 CPD Credits | *Free Internet Marketing Course*
CPD Courses
Summary
- Exam(s) / assessment(s) is included in price
Add to basket or enquire
Overview
Telemarketing Certificate Level 3
Certificate in Telemarketing QLS Level 3. Additional CPD Accredited Certificate with 50 CPD points available without extra study. The course comes with easy to understand e-learning study materials.
Telemarketing Level 3 Endorsed Certificate of Achievement course is designed for those that are new to telemarketing and for managers that periodically need to use the telephone to generate new sales. Virtually everybody in sales today sells over the phone at least part of the time. Perhaps it is time for you to evaluate how you use the telephone and where it fits into your sales and marketing mix.
This self-paced programme is available 24/7 providing you with the flexibility to train at the pace, location and time of your choosing. Accredited certificate from a registered awarding body can be claimed on course completion. College registration, tutor support, course materials and additional supporting material are all included in the course fee.
Quality Licence Scheme
This course is endorsed by the Quality Licence Scheme. The Quality Licence Scheme, endorses high-quality, non-regulated provision and training programmes.
Achievement
CPD
Course media
Description
Telemarketing Certificate Level 3
Course Syllabus
This course consists of the following units:
Unit 1 - Verbal Communication
This unit covers the following key topics:
- Being Yourself and Sounding Your Best
- A Service Image
- To Serve and Delight
- Planning the Ideal Answer
- Plus more
Unit 2 - Exceptional Things about Telephone Sales
This unit covers the following key topics:
- Building Trust
- Phases of Negotiation
- Types of Negotiation
- Non-Negotiable Positions and Options
- Plus more
Unit 3 – Communication Essentials
This unit covers the following key topics:
- Active Listening Skills
- Make actions support words.
- Ten Ingredients for Good Communication
- Plus more
Unit 4 - Developing your Script
This unit covers the following key topics:
- The Basic Script
- Sample Script
- Making the Script Yours
- Polishing the Script
- Plus more
Unit 5 - Pre-call Planning
This unit covers the following key topics:
- Phone Tag and Call Backs
- Following Up
- Closing the Sale
- Persistence Pays Off
- Plus more
Course Benefits:
- Full Tutor Support
- Self paced, no fixed schedules
- Available to students anywhere in the world
- 24/7 Access to the LMS ( Learning Management System )
- Easy to understand quality e-learning study materials
Course Material
All course materials are included in the course price. All your study material will be available on our learning management system for which you will get access once you are enrolled. The material can be downloaded and printed as well.
Our distance learning course materials are specially written for home study and contain a wealth of knowledge in easy to understand language. We use variety of media to help you learn. Your course may use any of the following different media which you can use from home or where ever you choose to study:
- Online course materials
- Question papers
- Additional Supporting Material
- Useful Links
Course assessment
You will be continually assessed throughout the course. Your assignment will be marked by your tutor and independently moderated. The feedback on your assignment will then be sent to you. On receipt of this, you may wish to contact your tutor to discuss the feedback.
Tutor Support
When you enrol on a course with CPD Courses you are allocated your personal tutor. Tutor’s help and support will be available throughout your studies with the college. He/she will assess your work and will provide you with regular feedback on your progress.
Requirements
Telemarketing Certificate Level 3
There is no particular entry requirement. We do not ask for any previous qualification or experience.
Option 1
Telemarketing Certificate QLS Level 3 endorsed by Quality Licence Scheme
Certificate Fee: £85 + postal charges
Option 2
Telemarketing Certificate issued by CPD
PDF Certificate - FREE
Hard copy - £25 + postal charges
Option 3
CPD Accredited Certificate
(PDF format)=£30
(Hard copy)=£75 + postal charges
*Postage Charges: National £9, International £15
Questions and answers
Currently there are no Q&As for this course. Be the first to ask a question.
Reviews
Currently there are no reviews for this course. Be the first to leave a review.
Add to basket or enquire
Course provided by
Legal information
This course is advertised on reed.co.uk by the Course Provider, whose terms and conditions apply. Purchases are made directly from the Course Provider, and as such, content and materials are supplied by the Course Provider directly. Reed is acting as agent and not reseller in relation to this course. Reed's only responsibility is to facilitate your payment for the course. It is your responsibility to review and agree to the Course Provider's terms and conditions and satisfy yourself as to the suitability of the course you intend to purchase. Reed will not have any responsibility for the content of the course and/or associated materials.
