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Telecom Customer Service

CPD Certified Course | FREE PDF Certificate | Tutor Support | Lifetime Access | Free Exam & Assessment

Compliance Central


£12 inc VAT
Study method
5 hours · Self-paced
Access to content
Lifetime access
No formal qualification
10 CPD hours / points
  • CPD Accredited PDF Certificate - Free
  • CPD Accredited Hard Copy Certificate - £10.79
Additional info
  • Exam(s) / assessment(s) is included in price
  • Tutor is available to students


Are you looking to enhance your Telecom Customer Service skills? If yes, then you have come to the right place. Our comprehensive course on Telecom Customer Service will assist you in producing the best possible outcome by mastering the Telecom Customer Service skills.

The Telecom Customer Service course is for those who want to be successful. In the Telecom Customer Service course, you will learn the essential knowledge needed to become well versed in Telecom Customer Service.

Our Telecom Customer Service course starts with the basics of Telecom Customer Service and gradually progresses towards advanced topics. Therefore, each lesson of this Telecom Customer Service course is intuitive and easy to understand.

Why would you choose the Telecom Customer Service course from Compliance Central:

  • Lifetime access to Telecom Customer Service course materials
  • Full tutor support is available from Monday to Friday with the Telecom Customer Service course
  • Learn Telecom Customer Service skills at your own pace from the comfort of your home
  • Gain a complete understanding of Telecom Customer Service course
  • Accessible, informative Telecom Customer Service learning modules designed by experts
  • Get 24/7 help or advice from our email and live chat teams with the Telecom Customer Service
  • Study Telecom Customer Service in your own time through your computer, tablet or mobile device
  • A 100% learning satisfaction guarantee with your Telecom Customer Service Course


10 CPD hours / points
Accredited by CPD Quality Standards

Course media


★★ Telecom Customer Service ★★

Curriculum Breakdown of the Telecom Customer Service Course

  • Module 01: Introduction to Customer Service
  • Module 02: What’s Different about Good Customer Service?
  • Module 03: Customer Relationship Management
  • Module 04: Customer Service Communication Strategies
  • Module 05: Aspects of Phone Etiquette
  • Module 06: Building Rapport Over the Phone
  • Module 07: Inbound and Outbound Calls
  • Module 08: Active Listening and Managing Tough Callers
  • Module 09: Managing Interoffice Calls and Voicemail
  • Module 10: Problem Solving over the Phone
  • Module 11: Intra Organisation Dealings
  • Module 12: Measuring Customer Service

Who is this course for?

The Telecom Customer Service course helps aspiring professionals who want to obtain the knowledge and familiarise themselves with the skillsets to pursue a career in Telecom Customer Service. It is also great for professionals who are already working in Telecom Customer Service and want to get promoted at work.


To enrol in this Telecom Customer Service course, all you need is a basic understanding of the English Language and an internet connection.

Career path

The Telecom Customer Service course will enhance your knowledge and improve your confidence.

  • Customer Service Representative: £20,000 to £30,000 per year
  • Technical Support Engineer: £25,000 to £40,000 per year
  • Telecom Sales Representative: £25,000 to £45,000 per year
  • Telecom Network Engineer: £30,000 to £50,000 per year
  • Telecom Project Manager: £40,000 to £60,000 per year

Questions and answers

Currently there are no Q&As for this course. Be the first to ask a question.


CPD Accredited PDF Certificate

Digital certificate - Included

CPD Accredited PDF Certificate

CPD Accredited Hard Copy Certificate

Hard copy certificate - £10.79

CPD Accredited Hard Copy Certificate

Delivery Charge:

  • Inside the UK: Free
  • Outside of the UK: £9.99 each


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Study method describes the format in which the course will be delivered. At Reed Courses, courses are delivered in a number of ways, including online courses, where the course content can be accessed online remotely, and classroom courses, where courses are delivered in person at a classroom venue.

CPD stands for Continuing Professional Development. If you work in certain professions or for certain companies, your employer may require you to complete a number of CPD hours or points, per year. You can find a range of CPD courses on Reed Courses, many of which can be completed online.

A regulated qualification is delivered by a learning institution which is regulated by a government body. In England, the government body which regulates courses is Ofqual. Ofqual regulated qualifications sit on the Regulated Qualifications Framework (RQF), which can help students understand how different qualifications in different fields compare to each other. The framework also helps students to understand what qualifications they need to progress towards a higher learning goal, such as a university degree or equivalent higher education award.

An endorsed course is a skills based course which has been checked over and approved by an independent awarding body. Endorsed courses are not regulated so do not result in a qualification - however, the student can usually purchase a certificate showing the awarding body's logo if they wish. Certain awarding bodies - such as Quality Licence Scheme and TQUK - have developed endorsement schemes as a way to help students select the best skills based courses for them.