- Tutor is available to students
Supporting and Troubleshooting Windows 10
Official Microsoft On-Demand Course featuring Live Labs and Exams
Training Deals
Summary
Overview
Supporting and Troubleshooting Windows 10 is a Microsoft on-demand training program with the course code - OD10982BC.
Microsoft on-demand uses high-quality video, hands-on labs and knowledge-checking assessments to improve your Microsoft technical skills.
Created and presented by Microsoft experts, Microsoft On-Demand provides accurate content to help you develop – no matter your schedule.
Benefits include:
- Official Microsoft content
- 90 days access to suit your schedule
- Learn anytime, anywhere at your own pace
- Save on travel costs
- Participate in virtual lab environments
- Reinforce learning with assessments
- Access content around the clock
It's Simple:
- Purchase your Microsoft On-Demand product
- Receive an access code
- Login and start learning
- Finish your course and save or print your certificate
Description
This course provides students with knowledge to support and troubleshoot Windows 10 PCs and devices with a Windows Server domain environment. This includes understanding Windows 10 features, how they can be used in an Active Directory environment and how to troubleshoot them.
The course targets Enterprise Desktop Support Technicians (EDST) who provide Tier 2 support to users who use Windows 10 personal computers and devices in medium to large enterprises. Other audiences can include IT professionals who administer and support Windows 10 desktops, devices, users and associated network and security resources. Those who are looking for certification in the following exams will benefit from this course:
- 70-697, Configuring Windows Devices·
- 70-698, Installing and Configuring Windows 10
Course Content
- Module 1: Implementing a Troubleshooting Methodology
- Module 2: Troubleshooting Startup Issues
- Module 3: Troubleshooting Hardware and Device Drivers
- Module 4: Troubleshooting Remote Computers
- Module 5: Resolving Issues with Network Connectivity Issues
- Module 6: Troubleshooting Group Policy
- Module 7: Troubleshooting User Settings
- Module 8: Troubleshooting Remote Connectivity
- Module 9: Troubleshooting Resource Access Within a Domain
- Module 10: Troubleshooting Resource Access for Clients That Are Not Domain Members
- Module 11: Troubleshooting Applications
- Module 12: Maintaining Windows 10
- Module 13: Recovering Data and Operating System
Who is this course for?
This course is recommended for people who wish learn about Windows 10 and want to expand their knowledge on that subject. People would have to have some sort of understanding of networking, servers and Windows experience.
Requirements
Before attending this course, students must have:
- Networking fundamentals, including Transmission Control Protocol /Internet Protocol (TCP/IP), User Datagram Protocol (UDP), and Domain Name System (DNS).
- Microsoft Active Directory Domain Services (AD DS) principles.
- Understanding of the Public Key Infrastructure (PKI) components.
- Windows Server 2012 R2 fundamentals.
- Microsoft Windows Client essentials; for example, experience with Windows 10 or knowledge from the courses 20697-1 and 20697-2.
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Legal information
This course is advertised on reed.co.uk by the Course Provider, whose terms and conditions apply. Purchases are made directly from the Course Provider, and as such, content and materials are supplied by the Course Provider directly. Reed is acting as agent and not reseller in relation to this course. Reed's only responsibility is to facilitate your payment for the course. It is your responsibility to review and agree to the Course Provider's terms and conditions and satisfy yourself as to the suitability of the course you intend to purchase. Reed will not have any responsibility for the content of the course and/or associated materials.